Digitalization of Learning and Knowledge Management on Corporate

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Growing importance of knowledge and learning:
- Changing learning models from formal training to coaching, on-the-job learning, to communities… using variety of e-learning and KM tools
- Knowledge Management focus on access to learning resources and collaboration
- Human Resources development learning as a tool for performance improvement decentralising responsibility for learning
focus on formal learning models

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Digitalization of Learning and Knowledge Management on Corporate

  1. 1. An Introduction to Knowledge Management- 2m40
  2. 2. Digitalization Learning
  3. 3. Triggers: iceberg of learning Tough (1979) • It is common to spend 700 hours a year at learning projects • About 70% of them are planned by learner EDC study (1998) • 70% of the way employees learn their job is through informal learning • Motorola example: every hour of formal training complemented with 4 hours of informal learning NALL study (1998-2000) • In average 6 hours per week are spent for job- related informal learning formal learning informal learning
  4. 4. Triggers: corporate learning Growing importance of knowledge and learning Changing learning models •from formal training to coaching, on-the-job learning, communities… •using variety of e-learning and KM tools Knowledge management •focus on access to learning resources and collaboration Human resources development •learning as a tool for performance improvement •decentralising responsibility for learning •focus on formal learning models
  5. 5. Triggers: practice How different efforts could be aligned to ensure that learning adds value? HRD KM
  6. 6. Learning defined Different levels Individual learning Group learning Organisational learning Individual learning Is the process of gaining knowledge and/or expertise Is different from teaching (which is facilitating learning of others) Knowles, Holton, & Swanson, 1998
  7. 7. Formal vs. Informal learning Focus: who is in control Some taxonomies Formal - informal - incidental learning  Marsick & Watkins, 1990 Natural - formal - personal learning  Gibbons, 1990 Formal - informal  EDC study, 1998 Unintended - self-directed - mediated - authority- directed learning  Knowles, Holton, & Swanson, 1998
  8. 8. Formal vs. Informal learning Formal learning • of variable relevance to worker needs • communicated information is constant across learners • variable gap between current and target knowledge • instructional • variable temporal gap to application • represents core “organizationally beneficial” knowledge • scheduled • occurs in a settings other than that where the knowledge is used • has specified outcomes • with a “trainer” who is accountable for results Informal learning • extremely relevant to needs • communicated information is variable across learners • small gap between current and target knowledge • constructive • immediately applicable • core and other knowledge . • arises spontaneously • occurs in the settings where knowledge is used • with/without specific outcomes • with/without reported results EDC study, 1998
  9. 9. How adults learn: learning cycle Phase 1: Need • Determine what learning is needed Phase 2: Create • Create a strategy and the resources to achieve learning goals Phase 3: Implement • Implement learning strategy and use the resources Phase 4: Apply and reflect • Apply what was learnt and assess the attainment of learning goal Adapted from Swanson (2008) Need Create Apply & reflect Implement
  10. 10. Learning effectiveness – Business results – Performance – Learning results – Learning process Alignment of goals and interventions Motivation, environment Motivation and support Kirkpatrick, 1994
  11. 11. Learning effectiveness Need Create Apply & reflect Implement What methods and tools an organisation can use to make sure that learning processes controlled by an individual bring business value?
  12. 12. Effectiveness: need • Awareness of organisational goals and needs • Awareness of competency gaps • Alignment between individual and organisational goals Factors to support effectiveness • Performance and competency standards • Multi-rator assessment (360° feedback) • Learning plans • Concept mapping Methods • HR systems: performance and competency standards, individual profiles • LMS: competency assessment, learning plans Tools
  13. 13. Effectiveness: create Factors to support effectiveness Awareness of learning opportunities Matching learning solution and individual learning style Selecting cost-effective solution Methods Learning plans Knowledge mapping Tools LMS: catalogues, generated priorities and suggestions LCMS: generated personalised programs Yellow pages Search in knowledge bases Agents
  14. 14. Effectiveness: implement Factors to support effectiveness • Matching individual learning style • Right degree of facilitation Methods • Formal: courses, coaching and mentoring programs… • Informal: communities, on-the-job, meetings… Tools • Learning environments • EPSS • Agents embedded into working environments
  15. 15. Effectiveness: apply & reflect Factors to support effectiveness Methods Tools • Motivation to apply • Rewards and environment to apply • Motivation and skills to reflect • Evaluation tools • Learning plans • Competency and performance assessment • Concept maps and visualisation • HR systems: performance and competency standards, individual profiles • LMS: competency assessment, learning plans
  16. 16. Challenges Current state: disintegrated • Formal and informal learning “belong” to different departments • Variety of methods from different disciplines • Technology promises a lot, but still have to prove it Desired: focused and supported • Getting learning added value for a company while control is in hands of employee • Attain synergy between formal and informal learning • Support all stages of learning cycle • Using technology
  17. 17. Challenges
  18. 18. Digitalization of Knowledge Management
  19. 19. Knowledge Management … Improving organizational capability Create a new working environment where knowledge and experience can easily be shared Enable information and knowledge to emerge and flow to the right people at the right time so they can act more efficiently and effectively 21-Aug-14 19 COMLABS ITB - Knowledge Management for Corporate
  20. 20. Apply everywhere what you learn anywhere People to Information People to People People to Business People to Communities • Make better decisions • Make faster decisions • Do more with less • Speed up learning • Improve motivation Connecting Collaborating 21-Aug-14 20COMLABS ITB - Knowledge Management for
  21. 21. COMLABS ITB - Knowledge Management for Corporate 7-21 21-Aug-14
  22. 22. COMLABS ITB - Knowledge Management for Corporate 7-22 21-Aug-14 Example: Enterprise Knowledge
  23. 23. 21-Aug-14 COMLABS ITB - Knowledge Management for 23
  24. 24. Knowledge Technologies – Present and Future 21-Aug-14 24COMLABS ITB - Knowledge Management for The Future Revolves in Knowledge Management-4m20
  25. 25. First Wave KM Technology Portals, Collaboration, Document Management, Little Integration Process Best Practices, Validation People Communities of Practice 21-Aug-14 25COMLABS ITB - Knowledge Management for
  26. 26. Enterprise Information Portal All important information from both inside and outside the company delivered to the desktop – unstructured & structured data – thin client → web browser – Search & Browsing • Services • Presentation – Visualization • Subscription – Notification • Collaboration • Personalization • Publishing & Distribution • Data Feeds • Data Feeds • Security • Trends • Finding → Doing • Multi-Purpose Information 21-Aug-14 26COMLABS ITB - Knowledge Management for
  27. 27. Infrastructure e-business XML Wireless Devices 21-Aug-14 27COMLABS ITB - Knowledge Management for
  28. 28. Knowledge Representation Transparent Interfaces Workflow Capture Expertise Incomplete, Ephemeral Knowledge Integration Standards 21-Aug-14 28COMLABS ITB - Knowledge Management for
  29. 29. One-Stop Search / Case-Based Reasoning Speed, Precision, Recall Natural Language Integration / Interaction Multilanguage Multiple Media 21-Aug-14 29COMLABS ITB - Knowledge Management for
  30. 30. JIT Knowledge Delivery Agents Help Wizards e-learning 21-Aug-14 30COMLABS ITB - Knowledge Management for
  31. 31. Knowledge Powered Enterprise Real-Time Knowledge Management – Everyone Contributes – KM Embedded in Workflow Seamless Information Space Integrated Simulation / Decision Support Data Mining / Knowledge Discovery 21-Aug-14 31COMLABS ITB - Knowledge Management for
  32. 32. Knowledge Creation / Innovation Continuous Learning 21-Aug-14 32COMLABS ITB - Knowledge Management for
  33. 33. Today Long Term Infrastructure e-business XML Wireless Devices One-Stop Search / Case-Based Reasoning Speed, Precision, Recall Natural Language Integration / Interaction Multilanguage Multimedia Knowledge Representation Transparent Interfaces Workflow Capture Expertise Incomplete, Ephemeral Knowledge Integration Standards JIT Knowledge Delivery Agents Help Wizards e-learning Knowledge Powered Enterprise Real-Time Knowledge Management – Everyone Contributes – KM Embedded in Workflow Seamless Information Space Integrated Simulation / Decision Support Data Mining / Knowledge Discovery Knowledge Creation / Innovation Continuous Learning First Wave KM Technology Portals, Collaboration, Document Management, Little Integration Process Best Practices, Validation People Communities of Practice 21-Aug-14 33COMLABS ITB - Knowledge Management for
  34. 34. 21-Aug-14 34COMLABS ITB - Knowledge Management for Discover What You Know-2m20
  35. 35. E-Learning Integration with Knowledge Management on Corporate Case Studies
  36. 36. Dairy Industry eLearning Integration Project Dairy Australia Knowledge Management - Tacit and Explicit-4m
  37. 37. Goal: To equip dairy people with the knowledge, skills, motivation and confidence to improve business competitiveness and sustainability Dairy Industry workforce development strategy National Centre for Dairy Education Australia $50 Million p.a. Research Development & Extension Vocational Education & Training Mission: To develop the best dairy people in the world 21-Aug-14 37COMLABS ITB - Knowledge Management for
  38. 38. Project Scope • Dairy Processing factory staff – All areas of dairy food processing – 6 major processing companies • Factory suppliers (farmers and their staff) – All areas of dairy farm management (8000 farm enterprises) – Specialist dairy farm technical service providers – Industry leadership and governance training 21-Aug-14 38COMLABS ITB - Knowledge Management for
  39. 39. Key Project Deliverables 1. Industry pool of E-expertise & resources 2. Strategies & action plans for incorporating e-learning into industry workforce development planning 3. An expanded range of courses available utilising e- learning (2009) 4. Industry awareness of e-learning availability and effectiveness to contribute to workforce development (2009) 21-Aug-14 39COMLABS ITB - Knowledge Management for
  40. 40. Building E-Learning capacity • Four farmer groups – Murray Goulburn – The People in Dairy – Dairy Australia Milk Harvesting – Dairy Youth • Manufacturing – Student groups in the Diploma of Food Science and Technology (Dairy) – Diploma Preparatory programs across major processors 1.1 Farmer and manufacturer pilot groups 21-Aug-14 40COMLABS ITB - Knowledge Management for
  41. 41. E-Learning Expertise & Resources • Farming: – On Farm Quality Assurance – On Farm Staff Induction – Milking Shed Management (“Paddock to Processor”) – Breeding Basics • Processing: – Focus on three specific Diploma subjects: General foundation subject; Technology related subject; Product specific (advanced technology) subject 1.2 Resource development and trials 21-Aug-14 41COMLABS ITB - Knowledge Management for
  42. 42. E-Learning Expertise & Resources • Organisational survey - no e-learning capacity in NCDEA at the commencement of the project • Established a cross discipline NCDEA e-team under guidance and tuition of our partner provider, TAFE Tasmania • NCDEA e-team consisting of 3 farm program staff in the Victorian dairy regions and 2 processing program staff 1.3 Trial & implement new e-learning mentoring program and e-learning delivery 21-Aug-14 42COMLABS ITB - Knowledge Management for
  43. 43. E-Team Mentor Program The mentor program has covered: • Constructivism (establishment of sound models) • Learning Design • Blooms Taxonomy to align design to Certificate levels • Three face to face workshops and ongoing support in WebCT 21-Aug-14 43COMLABS ITB - Knowledge Management for
  44. 44. Mentor Program Activities 1. Creation of story boards relevant to their areas of delivery underpinned by – Reflection on Learning Design and Authentic activities – Creation of engaging learning tasks for each section (formative & summative assessment) – Creation of engaging assessments/assignments for • Diploma of Food Science & Technology (Dairy) • Certificate IV in Agriculture • Diploma of Agriculture 21-Aug-14 44COMLABS ITB - Knowledge Management for
  45. 45. Mentor Program Activities 2. Training and practice in using the – QTImPlayer – Camera Glasses – WebCT – The Learning Edge – LORN 3. Reinforcement of eLearning design and development 21-Aug-14 45COMLABS ITB - Knowledge Management for
  46. 46. The NCDEA E-Team • Activities & Output: – 12 QTImPlayer and camera glasses trials conducted and evaluated – Developed and trialled e-resources in a further 4 units of competency with 30 learners – Developed and trialled Recognition of Prior Learning tools with 2 candidates – All staff have commenced the development of e-learning courses • The e-Team has expanded - now 7 staff plus a project manager and writer coordinator. 21-Aug-14 46COMLABS ITB - Knowledge Management for
  47. 47. E-learning Infrastructure • Victorian TAFE VC online platform – “Dairy VC” • TAFETasmania eLearning@TAFE platform • Australian Flexible Learning Framework learning objects: – LORN depository • Toolbox repository • QTiM player and creator • TAFETasmania assessment repository • Results returned to NCDEA Student management system • Learning Content creation – Learning Edge (Equella) • Engagement of Multimedia staffing, IT infrastructure & special products 21-Aug-14 47COMLABS ITB - Knowledge Management for
  48. 48. E-Learning Expertise & Resources • Project co-ordinator appointed • Two national workshops conducted with RDE&E partners to study knowledge management systems and examine how we can better manage the industry pool of knowledge assets 1.4 An Industry pool of shared learning resources 21-Aug-14 48COMLABS ITB - Knowledge Management for
  49. 49. Incorporating E-Learning into workforce development plans • Management level meetings with two major manufacturers - Murray Goulburn Co-op; Fonterra Australia • Processing Working Group constituted to progress on- line Diploma delivery and e-resources across eight major manufacturing sites nationally • Farming – Working group established with Murray Goulburn to progress the e-learning component of MG@Farm (2500 suppliers) 2.1 Working group establishment 2.2 Enterprise management briefings 21-Aug-14 49COMLABS ITB - Knowledge Management for
  50. 50. Incorporating E-Learning into workforce development plans • Farming – December meetings with Dairy Australia, NCDEA and Murray Goulburn Co-op, as a pilot for industry • Processing – March 09 meetings with Review Group and individual companies re – Learner group customisation issues – E-learning design & delivery suitability to technical content and workplace outcomes 2.3 Action Plans for workplace needs of target groups 21-Aug-14 50COMLABS ITB - Knowledge Management for
  51. 51. Incorporating E-Learning into workforce development plans • Farming – Enrolled 12 farm employees in milking shed management – Enrolled 42 learners in Breeding Basics – Trained & mentored NCDEA staff to support learners – Trailed and evaluated the products November, 2008 and January 2009 • Processing – Enrolled 31 factory employees in on-line delivery of Diploma bridging program in 2008 – Designed and built 2009 student mentoring processes – Closer engagement with review (Course Advisory) group – Moved all Diploma enrolments to blended delivery (on-line) 2.4 Enroll enterprise staff, build appropriate learner support and mentoring networks, trial and evaluate the products 21-Aug-14 51COMLABS ITB - Knowledge Management for
  52. 52. Expanding of available E-Learning courses • Farming – Expansion of Murray Goulburn offering to other areas, such as business management and cash flow budgeting – Progress Fonterra discussions to specific deliverables – Progress Dairy Australia Learning programs in the key topics of mastitis management and feeding • Processing – Linkage to sophisticated tools (e.g. process simulator linkage) – Adaption of Diploma designs & content to Cert II and III programs in the Workplace 3.1 Identify additional e-learning opportunities 21-Aug-14 52COMLABS ITB - Knowledge Management for
  53. 53. What next? • Farm: – Increase existing e-learning tools initially to 12 units of competency in topic areas of milking, leadership, business and animal health, after consultation with our industry partners. • Processing: – expand the number of sophisticated e-learning subjects in the Diploma of Food Science & Technology. 3.2 Expand the EL platform by migrating additional units/products to EL 21-Aug-14 53COMLABS ITB - Knowledge Management for
  54. 54. Future Plan – Promotional visits, staff workshops and seminars – Providing e-learning tools to partner RTOs – Benchmarks for delivery and assessment – Participating enterprises case studies development – Promotional tours, industry conference addresses and industry media articles 4 Industry Awareness of the availability and effectiveness of e-learning to contribute to workforce development 4.1 Promote EL amongst partner RTO s & client networks 4.2 Harness dairy industry networks and affiliations to promote the use of EL in work force development 21-Aug-14 54COMLABS ITB - Knowledge Management for
  55. 55. Current Engagement • Farming Sector January 2008 November 2008 Farms with staff engaged with e-learning 0 32 Milk companies engaged with e-learning on behalf of their suppliers 0 2 Learners engaged with e-learning (and assessment) 0 42 Competencies with e-learning tools 0 4 Competencies with e-assessment tools (RPL) 0 25 Training partner providers engaged 0 1 21-Aug-14 55COMLABS ITB - Knowledge Management for
  56. 56. Current Engagement January 2008 November 2008 Companies with staff engaged in NCDEA e-Learning 0 8 Company sites engaged in NCDEA e-Learning 0 14 Students engaged in e-learning 0 116 Diploma Subjects on-line 0 18 • Processing Sector 21-Aug-14 56COMLABS ITB - Knowledge Management for
  57. 57. Change and achievement • Dairy industry sector has enthusiastically embraced the potential for E- learning training for factory staff and farmer suppliers • E- learning - overcome issues of distance and isolation of farmers and processing staff, to provide greater connectivity between the industry workforce and expert trainers and widely dispersed technical expertise at an enterprise level • RTOs recognise e-learning through setting profile targets, and investments in resources, staffing and multimedia systems to support the intitiative 21-Aug-14 57COMLABS ITB - Knowledge Management for
  58. 58. Embedding of e-learning • Farmers through their Industry Advisory committees and Milk Factory staff commitment to - Delivery mode to reach all industry farmers - Advisory committees in all dairy regions - On line provision of dairy information and services • Processors commitment to – Delivery modes – IT resource provision at factory sites – Advisory committees – Management involvement in student mentor programs 21-Aug-14 58COMLABS ITB - Knowledge Management for
  59. 59. Digitalization & Knowledge Management on Corporate Questions & Answer When Barry met Sammy - A Funny View of HR and KM-6M
  60. 60. Digitalization & Knowledge Management on Corporate Back-up Knowledge Management Checklist Checklist for a Knowledge Management Engagement Strategy Know-All 10-A Quick KM Assessment

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