Seminar: Customer Focus
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Seminar: Customer Focus - Presentation Transcript
- Customer Focus djadja@bapinger.web.id
- Customer Focused Market Driven Behaviors • Choose and target customer • Listen to Customer (active listening) • Identify what the customer wants. • Translate into customer needs. • Provide customer with easy user interface. • Provide friendly customer interface. • Exact product specification to customer requirement.
- Customer Focused Started with: • “Frame of Mind” • Avoid : “Victimized Frame” • Attitude : Can- Can-Do, I’m in control.
- Customer Based Driven Product Sales Customer Marketing
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