Social media for knowledge management

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Social media for knowledge management

  1. 1. SERVICE MONDIAL / Technologie Socialisation de la Gestion des Connaissances VÉRIFICATION / FISCALITÉ / SERVICES-CONSEILS / Gestion de l’information et Preuve électronique© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 1International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  2. 2. MédiaTout moyen de communication quipermet la transmission dunmessage.■Wikipedia© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 2International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  3. 3. THE MEDIA IS THE MESSAGE MARSHALL MCLUHAN© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 3International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  4. 4. SocialRelation entre les vivants.■Wikipedia© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 4International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  5. 5. Médias Passés© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 5International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  6. 6. Nouveaux Médias© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 6International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 6
  7. 7. Médias Sociaux© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 7International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  8. 8. Réseaux Sociaux© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 8International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  9. 9. TYPES D’OUTILS DE CRÉATION© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 9International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  10. 10. Réseaux Sociaux© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 10International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  11. 11. Favoris Sociaux© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 11International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  12. 12. Blogs© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 12International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  13. 13. Wikis© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 13International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  14. 14. Photo/Vidéo Sociales© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 14International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  15. 15. OUTILS D’UTILISATION© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 15International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  16. 16. RSS: Really Simple Syndication© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 16International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 16
  17. 17. Lecteurs RSS En Ligne Client© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 17International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 17
  18. 18. Portails En ligne Intranet Sun’s GlassFish MS’s Sharepoint IBM’s Websphere© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 18International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 18
  19. 19. Creation de fils RSS© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 19International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 19
  20. 20. Alertes© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 20International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 20
  21. 21. Engins de Recherche© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 21International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 21
  22. 22. Commentaires Blogues Réseaux Sociaux© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 22International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 22
  23. 23. Forums© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 23International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 23
  24. 24. © [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 24International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 24
  25. 25. Recherche Sociale© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 25International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 25
  26. 26. Non Duplication© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 26International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 26
  27. 27. © [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 27International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 27
  28. 28. CADRE© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 28International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  29. 29. Gouvernance Classification Communication • Confidentiel • Langage • Interne • Contenu • Public • Respect Code de conduite Lu et signé annuellement Formation en ligne Conservation Sécurité Documentaire • Accès • Périodes dépendent de • Privilèges l’information • Journalisation© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 29International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  30. 30. Conformité TechnologieInterdiction• Imprimer• Copie• Sauvegarde• CourrielJournaux• Accès limitésHistoriqueTracabilité• Usager• Mot de passe© [year] [legal member firm name], a [jurisdiction] [legal structure] and a member firm of the KPMG network of independent member firms affiliated with KPMG 30International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.
  31. 31. Questions?Dominic JaarKPMG s.r.l./S.N.C.R.L.Chef National, Gestion de l’Informationet Preuve Électroniquedjaar@kpmg.ca514.212.9348http://kpmgblog.ca/imed
  32. 32. Improving Legal KM Through a SocialIntranetHeather ColmanApril 4, 2011
  33. 33. Evolution to a Social Intranet Wiki Style Blogs, Social Wikis Discuss Intranet Capture Intranet 2007 2008 2010 2009Improving Legal KM Through a Social Intranet
  34. 34. Pre-wiki state• No Document Management System• Individual folders on the shared drive• Reliance on email for finding information• Intranet – centralized method of publishing • Many pages were not up to date • No search engine• IT Department • Too many projects & resource constraintsImproving Legal KM Through a Social Intranet
  35. 35. Interim Solution- Domino Wiki• Lotus Notes solution• Basic wiki functionality• Good short term solution – IT happy it’s behind the firewall• IT set up shell structure• IT resources not required for page development, organization, tagging, adding contentImproving Legal KM Through a Social Intranet
  36. 36. Domino Wiki - Benefits• Easy to deploy• Fast set-up• One stop shopping• Centralized collection of practice documents• Tags – quick access to information• After hour wins• Updating responsibility moved to assistants, law clerks & associatesImproving Legal KM Through a Social Intranet
  37. 37. Domino Wiki - Disadvantages• Single sign-on for each wiki• Information Silos• No commenting or other Web 2.0 featuresImproving Legal KM Through a Social Intranet
  38. 38. Enterprise Selection• Evaluated leading Web 2.0 tools• Selected ThoughtFarmer due to: • Simplicity & Ease of Use • Web 2.0 features – Tagging, RSS, Commenting, Profiles, Favourites/Linking, Email Publishing • Experience with B.C. legal marketImproving Legal KM Through a Social Intranet
  39. 39. Enterprise Pilot & Implementation• Pilot Group – 20 lawyers, assistants, IT & KM representatives • Two month pilot • Developed business case• Data migration – IT & KM• Launched May 12th, 2008Improving Legal KM Through a Social Intranet
  40. 40. Social Enhancements 2009-2011• Blogs • HM Scoop • IT Blog• News Items • Litigation News & Notice Board • What’s New Practice Group Bulletin Boards• Event CalendarsImproving Legal KM Through a Social Intranet
  41. 41. Social Enhancements 2009-2011• Discussion Capture – Mail Integration• Dynamic Tree Navigation• Personalized Home Page • Direct access to Profile & Group Activity• Faceted & Scoped Search – • System & User Generated Tag FiltersImproving Legal KM Through a Social Intranet
  42. 42. Home PageImproving Legal KM Through a Social Intranet
  43. 43. Human Rights Practice Group PageImproving Legal KM Through a Social Intranet
  44. 44. Litigation News BoardImproving Legal KM Through a Social Intranet
  45. 45. CommentsImproving Legal KM Through a Social Intranet
  46. 46. Faceted Search – By ScopeImproving Legal KM Through a Social Intranet
  47. 47. Benefits• Personal Knowledge Management Enabler• Transparency• Easy to set-up, upgrade & update• Automatic navigational structure• Web 2.0 features improve collaboration• Easier to find info - browse or searchImproving Legal KM Through a Social Intranet
  48. 48. Best Practices• Start with quick strategic wins • Pick a collaborative pilot group• Select a tool that is very easy to use • Not too many bells and whistles!• Don’t force participation• Expect Browsers & Contributors• Executive or Partner ChampionsImproving Legal KM Through a Social Intranet
  49. 49. Best Practices continued• Transfer responsibility to departments & groups• Develop a process for each practice group• Transparency• Incorporate page & document creation into training• Offer one-on-one training• Share progress/success storiesImproving Legal KM Through a Social Intranet
  50. 50. Lessons Learned• Not all users are active contributors• Difficult to maintain momentum• Process for each group is different• Generation gap• ROI is difficult to measure• Still reliant on email – no mobile interface• Users can be overwhelmed by too much infoImproving Legal KM Through a Social Intranet

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