Supreme Court of Canada - Modernization Project Update - CTC 2009


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Supreme Court of Canada - Modernization Project Update - CTC 2009

  1. 1. Supreme Court of Canada Cour suprême du Canada Modernization Project Update September 2009
  2. 2. What is the SCC Modernization About <ul><li>Initiated in 2006 </li></ul><ul><ul><ul><li>Scope increased from “Courtroom only” to “Court-wide” </li></ul></ul></ul><ul><ul><ul><li>Treasury Board project funding secured in the Fall of ’06, no additional ongoing funding </li></ul></ul></ul><ul><li>Areas targeted by the project: </li></ul><ul><ul><ul><li>Much needed upgrades to the 15 year old AV system </li></ul></ul></ul><ul><ul><ul><li>Introduction of technology in the Courtroom and tight integration with the new digital AV system (all in the context of a Heritage room and building) </li></ul></ul></ul><ul><ul><ul><li>“ Power up” the new E-Courtroom with Enterprise systems built on a strong Information Management Infrastructure </li></ul></ul></ul><ul><ul><ul><li>Increase the number of E-Filed documents </li></ul></ul></ul><ul><li>Project closed in March ’09 … and we’re just starting! </li></ul>
  3. 3. The Vision <ul><ul><li>The new SCC E-Access to electronic information policy as a key driver </li></ul></ul><ul><ul><li>Modernization had to mean specific benefits in the context of the SCC reality: </li></ul></ul><ul><ul><ul><ul><li>Balance the reality of a conservative culture with a need to be more modern (avoid using a hard approach) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Important focus on an increased capacity for legal research and enhanced flexibility when working with documents internally (Judges and staff lawyers), which warranted a srong IM approach </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Results of modernization had to be sustainable and manageable with existing internal resources (IT support and operational staff) </li></ul></ul></ul></ul><ul><ul><li>From an IT perspective, the tools and solutions chosen needed to be flexible enough to support a myriad of needs and provide Value for Money </li></ul></ul>
  4. 4. 3 Years Later – The Results <ul><ul><li>New Digital Audio-Visual system in the Courtroom </li></ul></ul><ul><ul><li>Crestron technology which controls all systems (AV, translation, accessible podium, lights, etc.) and which is manageable remotely </li></ul></ul><ul><ul><li>Broadcast quality cameras, enhanced security features, videoconferencing capacity </li></ul></ul><ul><ul><li>Enhancements for media representatives (better access, quality) </li></ul></ul><ul><ul><li>Triple redundancy and portability </li></ul></ul><ul><ul><li>Webcasting of live SCC Hearings (not subject to a publication ban) </li></ul></ul><ul><ul><li>Benefits extending beyond the actual Courtroom </li></ul></ul>
  5. 5. 3 Years Later… (cont’d) <ul><li>Courtroom IT </li></ul><ul><li>50 laptops – Embedded in the furniture to preserve the Heritage aspects (includes Judges’ bench) </li></ul><ul><ul><ul><li>New “Courtroom Documents Display Tool” application </li></ul></ul></ul><ul><ul><ul><li>New features used by Judges (messaging, internet research, secure note-taking) </li></ul></ul></ul><ul><li>Wireless Internet access for Counsel (access point controlled by SCC) </li></ul><ul><li>Secure, dedicated network for the Courtroom </li></ul>
  6. 6.
  7. 7. 3 Years Later … (cont’d) <ul><ul><li>Enterprise IT Backbone Systems Overhaul – Document Management and Workflows </li></ul></ul><ul><ul><li>SCC chose to leverage SharePoint 2007 as a framework </li></ul></ul><ul><ul><ul><ul><li>Configured and customized to meet the Court’s Document Management needs (C-Doc at the Enterprise level, and CDDT in the Courtroom) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lessons learned from previous E-filing projects failure: Need to build a strong internal foundation for managing e-documents before looking at a portal solution </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Workflows, collaboration and Portal features </li></ul></ul></ul></ul><ul><ul><li>Initial implementation in June 2008 - Recent enhancements deployed in September ’09 </li></ul></ul><ul><ul><ul><ul><li>Search Module </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Bilingual Custom Controls </li></ul></ul></ul></ul><ul><ul><li>Phased approach to implementation (focus on business processes / documents and content types) </li></ul></ul><ul><ul><li>Information Management principles drove the implementation </li></ul></ul><ul><ul><ul><ul><li>Rich metadata standards, business rules, classification standards </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Took several years to build but is essential to a good end product (in line with SCC goals and vision) </li></ul></ul></ul></ul>
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  10. 10. SharePoint at the SCC
  11. 11. 3 Years Later … (cont’d) <ul><ul><li>Enterprise IT Backbone Systems Overhaul – Case Management System </li></ul></ul><ul><ul><li>In-house CMS initially developed 14 years ago – Currently in its 4 th iteration </li></ul></ul><ul><ul><li>Moving from Powerbuilder to .Net foundation </li></ul></ul><ul><ul><ul><ul><li>Lots of planning and positioning, infrastructure evergreening activities </li></ul></ul></ul></ul><ul><ul><ul><ul><li>The usual legacy systems challenges </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Big learning curve, need to change work practices </li></ul></ul></ul></ul><ul><ul><li>Focus on “deconstructing” the system and leveraging Web Services </li></ul></ul><ul><ul><ul><ul><li>Keep business logic intact, increase manageability and ensure sustainability of the application </li></ul></ul></ul></ul><ul><ul><li>Integration with SharePoint / C-Doc </li></ul></ul>
  12. 12. 3 Years Later … (cont’d) <ul><ul><li>New E-Filing Guidelines (2008) </li></ul></ul><ul><ul><li>Increased the number of documents that are to be E-Filed (CDROM) </li></ul></ul><ul><ul><li>Focus on making the documents usable and searchable </li></ul></ul><ul><ul><ul><ul><li>Strict naming conventions </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Mandatory OCR </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Strong QC practices at the Registry level </li></ul></ul></ul></ul><ul><ul><li>Still paper copies (multiple…) </li></ul></ul><ul><ul><ul><ul><li>E-copy not always the most practical to work with! </li></ul></ul></ul></ul><ul><ul><li>Common standards in one of the areas where the SCC is looking forward to more collaboration with other jurisdictions </li></ul></ul>
  13. 13. 3 Years Later … And We’re Just Starting! <ul><ul><li>The Business Transformation Challenges </li></ul></ul><ul><ul><li>Technology is not always the biggest challenge </li></ul></ul><ul><ul><ul><ul><li>Technology costs money </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Business Transformation (i.e. “thinking outside of the box” and re-thinking our approaches to be more efficient) takes time </li></ul></ul></ul></ul><ul><ul><ul><ul><li>A hybrid Court operations program can be a trap if you’re not very focused on the transformation goal </li></ul></ul></ul></ul><ul><ul><li>Need to look at entire program outcomes to evaluate performance and success </li></ul></ul><ul><ul><ul><ul><li>When transforming business, some units will require more resources for other units to reap the benefits </li></ul></ul></ul></ul><ul><ul><li>Bet on your own resources and build capacity </li></ul></ul><ul><ul><ul><ul><li>Takes time but saves money in the end (although we all have day jobs) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Change Management is essential (you need it throughout) </li></ul></ul></ul></ul>