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Developing Procedures And Governance Policies For Social Media Applications And Ensuring Privacy Protection
 

Developing Procedures And Governance Policies For Social Media Applications And Ensuring Privacy Protection

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  • As companies wrestle with business cases, metrics and cross-business-unit investments in capabilities such as privacy, security and compliance management, many companies are finding it helpful to start with a framework such as this one to organize and prioritize their efforts:

    http://firstintheroom.com/posts/social-media-governance.html

    And, for folks defining a social media policy, here is the largest online database of social media policies, for reference:

    http://socialmediagovernance.com/policies.php
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    Developing Procedures And Governance Policies For Social Media Applications And Ensuring Privacy Protection Developing Procedures And Governance Policies For Social Media Applications And Ensuring Privacy Protection Presentation Transcript

    • Developing Procedures and Governance Policies for Social Media Applications and Ensuring Privacy Protection Infonex’ Government Web 2.0 and Social Media
      • Dominic Jaar
        • Legal counsel, Ledjit Consulting inc.
      June 7, 2009
    • Agenda June 7, 2009
    • Background - External
      • Profiles on most platforms
        • Social networking
          • Facebook
          • LinkedIn
          • Plaxo
          • etc.
        • Wikis: Wikipedia, etc.
        • Forums
        • Blogs
      • X employees
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Issues
      • Confidential information
        • Finance
        • Security
        • Privilege
        • Secrets
      • Intellectual Property
      • Reputation
      • Liability
      • Time theft
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Reality
      • Individuals
        • High usage
          • User-friendly
          • Trendy and viral
        • Low understanding
          • Laws
          • Impacts
          • Underlying technologies
      • Technologies
        • Uncontrollable
          • Anonymity
          • Third party
        • Unavoidable
          • “ Right”
        • Last “forever”
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Background - Internal
      • Interactive and customizable intranet
        • Look and feel
        • Widgets
          • Productivity
          • News
      • Wikis
      • Forum
      • Internal blog
      • Human capital management
      • Metacrawler
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Issues
      • Confidential information
        • Finance
        • Security
        • Privilege
        • Secrets
      • Intellectual Property
      • Reputation
      • Liability
      • Time theft
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Reality
      • Individuals
        • Lower usage
          • Impact
          • Partial anonymity
        • Higher understanding
          • Education
            • Policy
            • Laws
      • Technologies
        • Controllable
          • Partial anonymity
          • In-house
          • Privilege
        • Moderated
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Solution = Web2.0 policy
      • External blog, forum, wiki, online hosting, chat, etc.
      • Recommendations, Expectations and Requirements
      • Content
        • Corporate equipment and services
        • Business hours
          • Performance
        • Speaking on behalf of corporation
          • Identification
          • Association
          • Remuneration/Rewards
        • Personal responsibility
        • Education
          • Best Practices
          • Guidelines
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Solution = T&C + Moderator June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Solution = Policies integration June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Solution = Technology
      • No
        • Print
        • Screenshot
        • Save
        • Email
      • Log
        • Limited access
      • History
      • Traceability
      • Username
      • Password
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Next step...
      • Engaging with the outside
        • Service providers and vendors
        • Customers
      • Uses
        • Corporation
          • Communication
          • Notice
          • Promotion
          • Publicity
          • R&D
        • Customers
          • Comments
          • Complaints
          • Ideas
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
      • Privacy issues
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • PIPEDA review
      • Part and Schedule 1
        • Private sector
        • Government
          • Privacy Act
      • Personal information
        • About an identifiable individual who is an employee
        • Excluding business id information
      • In the course of commercial activity
      • Collected, used or disclosed
      • Key Concepts
        • Consent
        • Limited collection
        • Limited use
        • Safeguards
      June 7, 2009 Infonex’ Government Web 2.0 and Social Media
    • Liability and Enforceable Interests
      • Liability
        • Misuse of information
        • Disclosure of private information
        • Opinion information
      • Enforceable interests
        • Disclosure of confidential information
        • Disclosure of personal information
        • Harassment
      June 7, 2009
    • Different cases
      • Loyalty and whistleblowing
        • “ My employer sucks”
        • “ My employer violates the law”
        • “ My Department wastes the government’s money”
      • Identity and opinion
        • I work for Department X
        • and I
          • like to sleep with animals
          • hate big corporations
          • am telling you that 1 + 1 = 3
      June 7, 2009
    • No contractual leverage
      • How to deal with
        • former employees
        • anonymous publications
      • Solutions
        • Breach of confidence
        • Defamation & intentional interference
        • Copyright and TM infringement
        • Breach of statute
        • Breach of special convenant
      June 7, 2009
      • Questions?
      • Dominic Jaar
        • [email_address] 514.212.9348 www.ledjit.com