Developing Procedures and Governance Policies for Social Media Applications and Ensuring Privacy Protection Infonex’ Government Web 2.0 and Social Media

Dominic Jaar Legal counsel, Ledjit Consulting inc. June 7, 2009

Dominic Jaar

Legal counsel, Ledjit Consulting inc.

Agenda June 7, 2009

Background - External Profiles on most platforms Social networking Facebook LinkedIn Plaxo etc. Wikis: Wikipedia, etc. Forums Blogs X employees June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Profiles on most platforms

Social networking

Facebook

LinkedIn

Plaxo

etc.

Wikis: Wikipedia, etc.

Forums

Blogs

X employees

Issues Confidential information Finance Security Privilege Secrets Intellectual Property Reputation Liability Time theft June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Confidential information

Finance

Security

Privilege

Secrets

Intellectual Property

Reputation

Liability

Time theft

Reality Individuals High usage User-friendly Trendy and viral Low understanding Laws Impacts Underlying technologies Technologies Uncontrollable Anonymity Third party Unavoidable “ Right” Last “forever” June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Individuals

High usage

User-friendly

Trendy and viral

Low understanding

Laws

Impacts

Underlying technologies

Technologies

Uncontrollable

Anonymity

Third party

Unavoidable

“ Right”

Last “forever”

Background - Internal Interactive and customizable intranet Look and feel Widgets Productivity News Wikis Forum Internal blog Human capital management Metacrawler June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Interactive and customizable intranet

Look and feel

Widgets

Productivity

News

Wikis

Forum

Internal blog

Human capital management

Metacrawler

Issues Confidential information Finance Security Privilege Secrets Intellectual Property Reputation Liability Time theft June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Confidential information

Finance

Security

Privilege

Secrets

Intellectual Property

Reputation

Liability

Time theft

Reality Individuals Lower usage Impact Partial anonymity Higher understanding Education Policy Laws Technologies Controllable Partial anonymity In-house Privilege Moderated June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Individuals

Lower usage

Impact

Partial anonymity

Higher understanding

Education

Policy

Laws

Technologies

Controllable

Partial anonymity

In-house

Privilege

Moderated

Solution = Web2.0 policy External blog, forum, wiki, online hosting, chat, etc. Recommendations, Expectations and Requirements Content Corporate equipment and services Business hours Performance Speaking on behalf of corporation Identification Association Remuneration/Rewards Personal responsibility Education Best Practices Guidelines June 7, 2009 Infonex’ Government Web 2.0 and Social Media

External blog, forum, wiki, online hosting, chat, etc.

Recommendations, Expectations and Requirements

Content

Corporate equipment and services

Business hours

Performance

Speaking on behalf of corporation

Identification

Association

Remuneration/Rewards

Personal responsibility

Education

Best Practices

Guidelines

Solution = T&C + Moderator June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Solution = Policies integration June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Solution = Technology No Print Screenshot Save Email Log Limited access History Traceability Username Password June 7, 2009 Infonex’ Government Web 2.0 and Social Media

No

Print

Screenshot

Save

Email

Log

Limited access

History

Traceability

Username

Password

Next step... Engaging with the outside Service providers and vendors Customers Uses Corporation Communication Notice Promotion Publicity R&D Customers Comments Complaints Ideas June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Engaging with the outside

Service providers and vendors

Customers

Uses

Corporation

Communication

Notice

Promotion

Publicity

R&D

Customers

Comments

Complaints

Ideas

Privacy issues June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Privacy issues

PIPEDA review Part and Schedule 1 Private sector Government Privacy Act Personal information About an identifiable individual who is an employee Excluding business id information In the course of commercial activity Collected, used or disclosed Key Concepts Consent Limited collection Limited use Safeguards June 7, 2009 Infonex’ Government Web 2.0 and Social Media

Part and Schedule 1

Private sector

Government

Privacy Act

Personal information

About an identifiable individual who is an employee

Excluding business id information

In the course of commercial activity

Collected, used or disclosed

Key Concepts

Consent

Limited collection

Limited use

Safeguards

Liability and Enforceable Interests Liability Misuse of information Disclosure of private information Opinion information Enforceable interests Disclosure of confidential information Disclosure of personal information Harassment June 7, 2009

Liability

Misuse of information

Disclosure of private information

Opinion information

Enforceable interests

Disclosure of confidential information

Disclosure of personal information

Harassment

Different cases Loyalty and whistleblowing “ My employer sucks” “ My employer violates the law” “ My Department wastes the government’s money” Identity and opinion I work for Department X and I like to sleep with animals hate big corporations am telling you that 1 + 1 = 3 June 7, 2009

Loyalty and whistleblowing

“ My employer sucks”

“ My employer violates the law”

“ My Department wastes the government’s money”

Identity and opinion

I work for Department X

and I

like to sleep with animals

hate big corporations

am telling you that 1 + 1 = 3

No contractual leverage How to deal with former employees anonymous publications Solutions Breach of confidence Defamation & intentional interference Copyright and TM infringement Breach of statute Breach of special convenant June 7, 2009

How to deal with

former employees

anonymous publications

Solutions

Breach of confidence

Defamation & intentional interference

Copyright and TM infringement

Breach of statute

Breach of special convenant

Questions? Dominic Jaar [email_address] 514.212.9348 www.ledjit.com

Questions?

Dominic Jaar

[email_address] 514.212.9348 www.ledjit.com