E-District RFP Volume 2 - UP

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E-District RFP Volume 2 - UP

  1. 1. REQUEST FOR PROPOSAL FOR SELECTION OF SYSTEM INTEGRATOR FOR STATE WIDE ROLL-OUT OF e-DISTRICT MMP -UTTAR PRADESH FOR ZONE II VOLUME II RFP No.: CeG/P/9/II/RFP-SI-02/13 2 nd Centre for e-Governance Floor, UPTRON Building, Near Gomti Barrage, Gomti Nagar, Lucknow-226010
  2. 2. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Table of Contents List of Abbreviation ............................................................................................................ 4 GLOSSARY OF TERMS ....................................................................................................... 5 1 Request for Proposal Datasheet ................................................................................... 6 2 Introduction................................................................................................................. 7 3 Implementation Framework.......................................................................................... 8 4 Scope of the Project .................................................................................................. 10 4.1 Introduction ........................................................................................................ 10 4.2 Solution & Technology Architecture ..................................................................... 12 4.2.1 4.3 Overview ..................................................................................................... 12 Scope of Services – Project Implementation Phase................................................ 12 4.3.1 Solution Design ............................................................................................ 13 4.3.2 Overview of existing Pilot e-District Application ............................................. 13 4.3.3 State Specific Requirements ......................................................................... 14 4.3.4 Network Connectivity ................................................................................... 16 4.3.5 Site Preparation ........................................................................................... 16 4.3.6 Hardware Commissioning at Field Offices ...................................................... 18 4.3.7 Installation and Commissioning of IT Infrastructure ....................................... 21 4.3.8 Licenses ...................................................................................................... 21 4.3.9 Capacity Building / Training .......................................................................... 21 4.3.10 Sign off Deliverables / Exit Criteria ............................................................... 24 4.3.11 Manpower requirements ............................................................................... 25 4.3.12 Project Management .................................................................................... 26 4.4 Scope of Services - Operation and Maintenance Phase .......................................... 27 4.4.1 Overview of Post Implementation Services .................................................... 27 4.4.2 Warranty Support ......................................................................................... 28 4.4.3 Annual Technical Support ............................................................................. 29 4.4.4 Help Desk and Trouble ticket management system ......................................... 29 4.5 General Requirements ......................................................................................... 30 4.6 Exit Management ................................................................................................ 32 4.6.1 Purpose ....................................................................................................... 32 4.6.2 Transfer of Assets ........................................................................................ 32 4.6.3 Cooperation and Provision of Information ...................................................... 32 4.6.4 Confidential Information, Security and Data................................................... 33 4.6.5 Employees ................................................................................................... 33 Page 2 of 85
  3. 3. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.6.6 Transfer of Certain Agreements .................................................................... 34 4.6.7 Rights of Access to Premises ........................................................................ 34 4.6.8 General Obligations of the System integrator ................................................ 34 4.6.9 Exit Management Plan .................................................................................. 34 5 Detailed Implementation and Roll-out Plan ................................................................. 35 6 Annexures ................................................................................................................. 36 6.1 Network Connectivity .......................................................................................... 36 6.2 Hardware Requirement (Estimated) ..................................................................... 47 6.3 Site Preparation Requirement .............................................................................. 47 6.4 Bill of Material ..................................................................................................... 48 6.4.1 6.5 Form C: Bill of Material (Infrastructure at Field Offices) .................................. 48 Non-Functional Requirements .............................................................................. 82 Page 3 of 85
  4. 4. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II List of Abbreviation Sr. No. 1 2 3 Abbreviation BPR CCN CDAC Description Business Process Re-engineering Change Control Note Centre for Development of Advanced Computing 4 CeG (U.P.) Centre for e-Governance, Uttar Pradesh 5 CMS Content Management System 6 CSC Citizen Service Center 7 CSP Content Service Provider 8 9 DeGS DeitY District e-Governance Society Department of Electronics and Information Technology 10 DHQ District Head Quarter 11 EC Empowered Committee 12 EMD Earnest Money Deposit 13 GoI Government of India 14 GoUP Government of Uttar Pradesh 15 MCIT Ministry of Communication and Information Technology 16 MMP Mission Mode Project 17 MSA Master Service Agreement 18 MSDG Mobile Service Delivery Gateway 19 20 MSME NDA Micro, Small & Medium Enterprises Non-Disclosure Agreement (NDA). 21 NeGP National e-Governance Plan 22 NIC National Informatics Centre 23 NPI National Portal of India 24 25 26 NPMU OEM PBG National Program Management Unit Original Equipment Manufacturer Performance Bank Guarantee 27 RFP Request for Proposal 28 29 SDC SeMT State Data Center State e-Governance Mission Team 30 SI System Integrator 31 SLA Service Level Agreement 32 SPF State Portal Framework 33 34 SPMU SSDG State Program Management Unit State Services Delivery Gateway 35 STQC Standardization Testing and Quality Certification 36 SWAN State Wide Area Network Page 4 of 85
  5. 5. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II GLOSSARY OF TERMS The definitions of various terms that have been used in this RFP are as follows:  “Request for Proposal (RFP)” means all three Volumes and its Annexures and any other documents provided along with this RFP or issued during the course of the selection of bidder, seeking a set of solution(s), services(s), materials and/or any combination of them.  “Contract / Agreement / Contract Agreement / Master Service Agreement” means the Agreement to be signed between the successful bidder and CeG (U.P.), including all attachments, appendices, all documents incorporated by reference thereto together with any subsequent modifications, the RFP, the bid offer, the acceptance and all related correspondences, clarifications, presentations.  “Bidder” means any company incorporated under Indian Companies Act 1956 and shall include group/consortium of companies coming together to participate in this bid, offering the solution(s), service(s) and /or materials as required in the RFP. The word Bidder when used in the pre-award period shall be synonymous with parties bidding against this RFP, and when used after award of the Contract shall mean the successful party with whom the agreement is signed for rendering of services for implementation of this project.   “Consortium” shall mean association of two or more distinct legal entities but not exceeding three in number, formed specifically or otherwise for the purpose of bidding. “Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submitted for this project against this RFP. Page 5 of 85
  6. 6. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 1 Request for Proposal Datasheet Sr. No. 1. Information Details RFP reference No. and Date RFP no.: CeG/P/9/II/RFP-SI-02/13 Date: 2nd November, 2013 INR 25,000 (Rupees Twenty Five thousand only) Rs. 1,00,00,000 (Rupees One Crore only) 9th November, 2013; 4:00 PM Email: ceglko.up@gmail.com 2. Non Refundable Tender Cost 3. Earnest Money Deposit (EMD/ Bid Security)(Rs.) 4. Last date and time for submission of queries for clarifications 5. 6. Release of response to pre-bid queries Date, time and venue of pre-bid conference 16th November, 2013 11th November, 2013 at 11:30 AM eSuvidha Meeting Hall, Uptron Building, Near Gomti Barrage, Gomti Nagar, Lucknow 226 010 Email: ceglko.up@gmail.com 7. Last date, time (deadline) and venue for receipt of proposals in response to RFP notice 8. Date, time and venue of opening of Technical Proposals received in response to the RFP notice 2nd December, 2013; 2:00 PM eSuvidha Meeting Hall, Uptron Building, Near Gomti Barrage, Gomti Nagar, Lucknow - 226 010 16th December, 2013 at 2:00 PM eSuvidha Meeting Hall, Uptron Building, Near Gomti Barrage, Gomti Nagar, Lucknow - 226 010 Email: ceglko.up@gmail.com 9. Place, time and date of opening of Financial Proposals received in response to the RFP notice 10. Contact person for queries 11. Addressee and address at which proposal in response to RFP notice is to be submitted Will be intimated later State Coordinator Centre for eGovernance (U.P.), 2nd Floor, Uptron Building, Near Gomti Barrage, Gomti Nagar, Lucknow - 226 010 Email: ceglko.up@gmail.com State Coordinator Centre for eGovernance (U.P) 2nd Floor, Uptron Building, Near Gomti Barrage, Gomti Nagar, Lucknow - 226 010 Email: ceglko.up@gmail.com Page 6 of 85
  7. 7. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 2 Introduction NeGP was approved by the Government of India in May 2006, with the following vision: “Make all Government Services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realise the basic needs of the common man” To realize this vision, 31 Central, State and Integrated Mission Mode projects (MMPs) along with 8 support components were identified and approved under NeGP. States have been given flexibility to identify up to 5 additional state-specific projects, which are particularly relevant for the economic development of the State. NeGP also envisages creation of the core IT infrastructure in the form of SWANs, SDCs and one lakh front ends namely CSCs in rural areas across the country to deliver public services electronically. e-District is one of the 31 MMPs under NeGP, with the Department of Electronics & Information Technology (DeitY), Government of India (GoI) as the nodal department, to be implemented by State Government or their designated agencies. This MMP aims at electronic delivery of identified high volume citizen centric services, at district and subdistrict level, those are not part of any other MMP. To achieve these objectives service levels and outcomes for each of these services will be clearly laid down by the State concerned, with a view to improving the efficiency and effectiveness of the service delivery. The MMP envisages leveraging and utilizing the four pillars of e-infrastructure namely, State Data Centres (SDCs), State Wide Area Network (SWANs), State Service Delivery Gateways (SSDGs) and Common Service Centres (CSCs), optimally to deliver public services electronically to citizens at their door steps. Initially only those high volume citizen-centric services will be taken up for implementation which have high priority for the State. New services will be added to the portfolio subsequently, once the demand for the initial set of e-enabled services increases. Page 7 of 85
  8. 8. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 3 Implementation Framework e-District project shall be implemented in a way where the districts will play a major role. E District shall be implemented in alignment with the NeGP principle of “centralized planning and decentralized implementation”. State IT Department/ Nodal Agency shall play a key role in planning and implementation of the program in collaboration with the district. The role of the DeitY, GoI focuses primarily in planning of national level roll out, issuing guidelines, funding support to the state, monitor and support the state in implementation of the project. State shall drive the implementation at the state/district level. The diagram illustrating the key stakeholders and their role in implementation and for managing the eDistrict MMP is shown below: e-District MMP aims at electronic delivery of all public services at district / sub district level, progressively. Initially 10 categories (5 mandatory + 5 State specific) of identified high volume citizen centric public services at district and sub-district level will be taken up for implementation. Services are classified into 3 basic categories:  Type 1 services are typically those services for which an accurate digital database is available. For e.g. in the State of Andhra Pradesh, Land Records have been digitized and several land-related services are now available across the counter. Similarly, once birth and death are registered, stored in secured database and digitally signed; birth and death certificate can be issued on demand across the counter.  Type 2 services are those services which can migrate to Type 1 services with data digitization and onetime physical verification. For e.g. issue of Caste Certificate. Till such time as the centralized, digitally signed databases are created, Type 2 services are delivered within a pre-defined period, say 2 weeks.  Type 3 services require physical presence / verification and cannot be delivered across counter, like issuance of arm license. Page 8 of 85
  9. 9. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Prioritization of Services shall be done on the basis of categories under which the Services shall fall. An Integrated Service Delivery Framework has been designed by DeitY in July 2012, and communicated to all the States. It can be accessed at (URL: http://deity.gov.in/content/edistrict-guidelines). This framework envisages a centralized architecture for each major eGovernance application at the State level. The application software will be hosted in the State Data Centre. Integration across States shall be enabled, through mandatory adherence to technical specifications and e-Governance standards, besides use of the SSDG. Two key aspects of the Scheme are Business Process Re-engineering (BPR) and creation of databases based on e-Governance standards for the purposes of ensuring interoperability. BPR is intended to enable process simplification and significant value addition to citizens. The solution architecture of the e-District project envisages a centralised application and database and will leverage the core e-infrastructure of State Wide Area Network, State Data Centre and State Service Delivery Gateway. Further e-District service will be integrated with a mobile service delivery gateway and Aadhaar numbers of the Unique Identification Authority of India. Localisation of the application will be carried out as per the requirement of the State of Uttar Pradesh in terms of local language and other needs. According to this, System Integrator (SI) will be responsible to implement the project in the state of Uttar Pradesh as per scope of work The e-District MMP envisages centralised architecture at the state level with common application software for each of the identified services for all the districts of the state. The application software will be hosted in the SDC. Integration across state shall be enabled, through mandatory adherence to technical specifications and e-Governance standards. The detailed guidelines in this regard have been issued by Department of Electronics and Information Technology (DeitY), Government of India as stated above. Page 9 of 85
  10. 10. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4 Scope of the Project 4.1 Introduction The e-District MMP is to be implemented in all 69 districts of Uttar Pradesh excluding 6 districts that have already taken up pilot implementation of the e-District Project. The implementation of the scheme will be completed in one year commencing from the effective date of award to the SI and will be followed by three years of Operation and Maintenance (O&M) phase Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts and same will be rolled out in rest of the 69 Districts. For successful implementation of e-District project, the State of Uttar Pradesh is divided in two Zones. The Division of Zones is given below Sr. No. Zone 1. Zone I 2. Total No. of Districts in the each Zone 35 Zone II 34 System Integrator for providing infrastructure and IT services at State Data Center and Zone I (35 Districts) is already selected through RFP Ref No: CeG/P/9/II/RFP-SI-01/12 dated 7th December, 2013) and this RFP is to provide the IT infrastructure and services for the Zone II. Zone Wise list of districts and CSC roll out status is enclosed: (CSC Roll out Status as on 30th September, 2012) List of District under Zone II Sr. No Name of the District CSCs to be set up (Target) 156 Roll out as on 31 October 2012 135 Population >10 Lakh 1. Agra 2. Aligarh 201 102 >10 Lakh 3. Amroha 188 173 >10 Lakh 4. Badaun 349 200 >10 Lakh 5. Baghpat 52 46 >10 Lakh 6. Banda 117 112 >10 Lakh 7. Bareilly 346 130 >10 Lakh 8. Bijnore 497 252 >10 Lakh 9. Bulandshahar 208 125 >10 Lakh 10. Chitrakoot 108 103 <10 Lakh 11. Etah 167 105 >10 Lakh 12. Fatehpur 255 255 >10 Lakh 13. Firozabad 135 100 >10 Lakh 14. Hamirpur 104 94 >10 Lakh 15. Hapur 59 37 >10 Lakh Page 10 of 85
  11. 11. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No Name of the District CSCs to be set up (Target) 113 Roll out as on 31 October 2012 75 Population >10 Lakh 16. Hathras 17. Jalaun 193 146 >10 Lakh 18. Jhansi 139 127 >10 Lakh 19. Kasganj 100 52 >10 Lakh 20. Kaushambi 146 146 >10 Lakh 21. Lalitpur 127 118 >10 Lakh 22. Mahoba 86 80 <10 Lakh 23. Mainpuri 142 100 >10 Lakh 24. Mathura 146 90 >10 Lakh 25. Meerut 111 85 >10 Lakh 26. Moradabad 301 205 >10 Lakh 27. Muzaffarnagar 169 167 >10 Lakh 28. Pilibhit 240 100 >10 Lakh 29. Rampur 193 172 >10 Lakh 30. Saharanpur 267 214 >10 Lakh 31. Sambhal - - >10 Lakh 32. Sant Ravidas Nagar Bhadohi 204 153 >10 Lakh 33. Shahjahanpur 389 170 >10 Lakh 34. Shamli - - >10 Lakh Total 6,008 4,169 Page 11 of 85
  12. 12. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.2 Solution & Technology Architecture 4.2.1 Overview I. I. II. The overall technology solution shall be based upon most relevant and suitable architecture standards including standards for Service Oriented Architecture (SOA), XML services & necessary protocols for internet applications, Data Centre standards etc. and it should be compliant to Central & State IT policy, Cert-In and eGov standards. In Uttar Pradesh State Portal / SSDG are operational wherein the e-District application should get integrated with SSDG as a middleware. Bidders should clearly understand that the desire of the department is not to create a mere IT Solution but an information infrastructure that will expand, integrate and enhance the functional needs of the department concerned, citizens and other stakeholders. 4.3 Scope of Services – Project Implementation Phase The bidder (System Integrator) will implement the project by bundling the entire scope of services. Primarily scope of services will include:  Project Planning and Management  Network Connectivity  Site Preparation  Hardware Procurement & Commissioning  UAT & Go live  Capacity Building  Operation & Maintenance (O&M), Monitoring of infrastructure Page 12 of 85
  13. 13. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.3.1 Solution Design 4.3.1.1 Preparation of e-District Project Plan The SI shall prepare a comprehensive e-District implementation and deployment plan in consultation with CeG (U.P.). This implementation document shall also comprise of I. Site Preparation II. Deployment and commissioning of required hardware and software III. Provisioning of network connectivity. IV. Trainings to be provided to the departmental officials at different stages of the project, procurement etc. V. Implementation of Application under the guidance of NIC at all the real sites of Line departments. For more details on these refer to Tables given in Annexure 6. Further, SI will also prepare detailed work plan and estimate the timelines and resources required for configuration and commissioning of the Hardware as per the DeitY GoI / CeG (U.P.)/NIC/DeGS requirements. All the plans and frameworks prepared by SI during the duration of the Contract shall be required to seek approval from CeG (U.P.). 4.3.1.2 Sign off Deliverable/ Exit Criteria I. II. III. IV. V. VI. Detailed Project Plan List of Services, Service Definitions, Service Levels Change Management and Capacity Building Plans. SLA and Performance Monitoring Plan. Training and Knowledge Transfer Plans. Issue Logs. 4.3.2 Overview of existing Pilot e-District Application 4.3.2.1 e-District Application Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts and same will be rolled out in rest of the 69 Districts. 4.3.2.2 Details of e-District Functional Modules e-District MMP aims at electronic delivery of all public services at district / sub district level, progressively. Initially 10 categories (5 mandatory + 5 state specific) of identified high volume citizen centric public services at district and sub-district level will be taken up for implementation. While doing so, the four pillars of e-infrastructure i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged and no new infrastructure would be created. Later on, new services could be added depending on the requirements and the felt needs. Sr. No. e-District Modules 1 Certificates 2 Social Schemes 3 Revenue Court Description Caste, Income, Domicile, Birth and Death Welfare Old Age Pension, Widow Pension and Handicap Pension Daily Cause List, Status Tracking, Final Orders, Dues and Recovery, Issue of Citation, Tracking of R.C. and Recording of Page 13 of 85
  14. 14. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4 Ration Card payments Issuance of new ration card, Duplicate ration card and surrender of ration card. 5 Grievance redressal Filing of Grievance and Status Tracking Grievance 6 Employment Registration in employment exchange The application for e-District is the most critical component for e-District project. State has already developed e-District application. This application will be enhanced for state wide rollout of e-District project. The Integrated Service Delivery Framework released by DeitY shall be leveraged for developing the application architecture for the State. I. II. III. Asset Management: As mentioned in Section 4.5 (II), there is a requirement to have an asset management module provided by System Integrator under e-District project, to monitor the assets used for e-District project at various offices and procured under various Schemes. SLA Monitoring Tools For monitoring of uptime and performance of infrastructure deployed at Department Offices, the selected Bidder shall have to provision for monitoring and measurement tools, licenses, etc. required for this purpose. The SI shall indicate the type of services to be made available using IVRS, SMS and Helpdesk/Call Center. 4.3.3 State Specific Requirements 4.3.3.1 Technical Requirements for e-District Integrated Framework for Delivery of Services An indicative list of specific technical requirements for e-District Integrated Framework for Delivery of Services is detailed below; however, final specific requirements shall emerge from the Detailed System Study to be conducted by Selected Bidder. 4.3.3.1.1 Solution & Platform   A support letter from OEM (Hardware & Software) for 4 years onsite support will have to be provided, that should include supply of hardware & Software patches, licenses, updates and upgrades during warranty & AMC period. The hardware requirement shall be finalized after proper justification on the complete sizing of the solution including Hardware, Software, Operating System and Servers. Page 14 of 85
  15. 15. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.3.3.2 Application Support for Existing Services The SI has to provide necessary technical and operational support related to infrastructure provided at 34 Districts. The SI is required to provide resource persons as mentioned below for the same: Sr. No. Position Number of Resources 1 2 3 Project Manager District Technical Support Helpdesk Executive 1 At least one per district Minimum 5 An indicative list of activities to be performed by the deployed resources for existing system support is: I. Project Manager shall be the Single Point of Contact (SPoC) to the CeG (U.P.)/SPMU/ Department for the implementation of the project. II. If required SI shall provide additional manpower to complete the work/task within timelines. While during the tenure of the project the CeG (U.P.) can instruct SI to change the manpower at any location as per the requirements of CeG (U.P.)/Department. III. SI will provide the list of actual deployed manpower along with the attendance on monthly basis. IV. The qualification and experience requirements of these resource persons are mentioned in Annexure I: Form 8 and 9 of Volume I of the RFP. V. SI will ensure that all the resources deployed at any location are easily approachable over mobile phones. SI will provide the contact details of the manpower at the time of commencement of operations. SI will also ensure that the proposed resources will not be changed during project implementation without explicit approval of the CeG (U.P.). VI. The CeG (U.P.) reserves the right to evaluate the performance of the resource persons deployed on the project by SI and ask for a suitable replacement in case of unsatisfactory performance by any of the resource persons deployed to support the project. VII. Working time for staff will be 9:00 AM to 6:00 PM for 6 days in a week. VIII. During and after the end of the project period, the SI shall refrain from canvassing CeG (U.P.) and any of its associates with any claim for employment of the bidder’s personnel deployed under the project. Page 15 of 85
  16. 16. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II IX. At no time, the provided manpower should be on leave or absent from the duty without prior permission from the designated nodal officer of CeG (U.P.) or DeGS. In case of long term absence due to sickness, leave etc, the SI shall ensure replacements and manning of all manpower posts by without any additional liabilities to CeG (U.P.). Substitute will have to be provided by the SI against the staff proceeding on leave/ or remaining absent and should be of equal or higher qualifications/ experience. 4.3.3.3 UAT and Go-Live Report SI will perform the User Acceptance Testing (UAT) of the overall infrastructure and on completion of the roll out of e-District project for each phase will submit a Go-Live Report for each phase. 4.3.3.3.1 Sign-off Deliverables / Exit Criteria I. II. Go-Live report for district level UAT Report signed off from CeG (U.P.) once it is verified and approved by DeGS and SPMU 4.3.4 Network Connectivity For State of Uttar Pradesh, the selected Bidder will undertake the following: I. With implementation of State Wide Area Network (SWAN) across State of Uttar Pradesh upto 2 Mbps Bandwidth up to block level, the District/Tehsil/Block administration would be connected to the nearest SWAN PoPs. The selected Bidder shall ensure last mile connectivity from the nearest SWAN PoP to the Department offices processing the services requests. II. LAN within all department offices including but not limited to IP addressing scheme, physical cabling, router/switch configuration, V-LAN configuration, load balancing configuration, and fail over mechanism. The selected Bidder should coordinate with the local department offices while designing and installing the LAN. III. All networking equipment required to provide the LAN / WAN connectivity to meet the requirements of the Project is also to be provided by the selected Bidder as part of this RFP 4.3.4.1 Sign-off Deliverables / Exit Criteria Network Connectivity report signed off by CeG (U.P) once verified and approved by DeGS and consolidation and monitored by SPMU, stating SDC and Departmental offices have been connected and SWAN, wherever applicable, has been leveraged to provide connectivity. 4.3.5 Site Preparation I. II. III. The SI is expected to prepare the client sites (Client Site means a computer center where verifying officers perform their day to day tasks) for setting up the necessary client site infrastructure. SI needs to visit the Pilot Districts where such client sites are already present to get more clarity. Site preparation at all required client sites will include: a. Electrical fittings and LAN cabling along with conduit. b. Furniture & Fixtures (if required). The expected area of Computer Room for Tehsil will be 250 Sq.ft. and for Block will be 150 Sq. ft. Page 16 of 85
  17. 17. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II IV. Site preparation at all required client offices will include, but not limited to interiors electrical, mechanical and other general works or modifications before the installation of the required hardware under the e-district project. SI should start the site preparation work well in advance to avoid delays in installation and commissioning of IT infrastructure for e-District project. The following needs to be considered for preparation of site for e-District project: a) System Integrator to conduct site survey and submit design lay-out and site preparation plan for all the sites. The implementation plan should clearly define the site-wise milestones to be achieved across the state. b) CeG (U.P.)/DeGS shall arrange for necessary clearances which shall enable the vendor to undertake electrical and mechanical works including LAN Cabling for every equipment, Earthing, Work Station with Chairs, Computer Power points partitioning, installation of electrical equipment at the respective sites. c) The entry and exit to the site for the equipment and personnel for the System Integrator shall be in accordance with security rules and regulations, which may apply to the Government campus where the sites are located d) The System Integrator would be appropriately penalized for delays in preparation of project sites to avoid delays in rollout of the project e) The System Integrator would not only be responsible for preparation of project sites rather the maintenance of these sites would also be part of scope of engagement f) The System Integrator should ensure that day-to-day functioning of official work and existing electrical setup should not get disrupted during the process of site preparation. Any damage to the interiors during process of installation would have to be made good at no extra cost to the department. g) All wiring shall be carried out with single core, PVC insulated cables with copper conductors. h) The system of wiring shall be that separate phase and neutral wire shall be taken for each circuit from the main control board/distribution fuse board. i) Power circuits if any shall be kept separate and distinct from the light and fan circuits. The wiring shall be done in such a way to facilitate easy inspection. j) No joints shall be permitted in the wiring. k) Necessary earth continuity connection shall be provided keeping in mind the maintenance requirements, safety etc. In addition to the above earth connection, the contractor is required to have a separate earth pit and earth connection l) The vendor shall supply cabling materials which are load tested in accordance with specifications and manufacturer’s instructions m) The Implementation vendor shall ensure earthing shall be in conformity with Indian Electricity rules 1956 and as per IS-3843-1986 n) The entry of Rodents and other unwanted pests shall be controlled in order to prevent the damage to infrastructure and equipments. o) All the Operational Manuals and similar accessories made available by equipment manufacturers would be handed over by the vendor to the department after the installation work is over. p) The installation of equipments shall be accepted only after installation tests are completed successfully. q) The project consultant shall prepare a check list for Site completion and assist the State in ensuring the necessary work done. r) The System Integrator will be awarded a Site completion certificate for all the project sites prepared as per terms & conditions of the engagement. Page 17 of 85
  18. 18. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II V. VI. The details of number of offices for site preparation will be provided by CeG (U.P.). Maintenance of the computing and connectivity infrastructure for 4 years from the date of go-live and training support to be imparted to the end user. Detailed specifications of Site Preparation are given in Section 6.4.1.9 of this Document. 4.3.5.1 Sign-off Deliverables / Exit Criteria I. II. List of offices for site preparation. Site Preparation Completion Report approved by DeGS 4.3.6 Hardware Commissioning at Field Offices 4.3.6.1 Design, Supply, Installation, Commissioning, Operations & Maintenance of IT Infrastructure This shall consist of I. Supply / Procurement of IT Infrastructure at Department Offices at district level, Districts ) and Computer Centers at Tehsils and Blocks. II. Installation and Commissioning of IT Infrastructure III. A template for capturing scope of work for H/W is provided at Annexure: 6.4 of this Document. 4.3.6.2 Supply / Procurement of IT Infrastructure at Department Offices at district level, districts and computer centers at Tehsils and Blocks The following hardware and peripherals need to be installed in different district, Tehsil and Block offices spread across the State processing the service requests submitted by the citizens: I. Laptop (Including OS License) II. Desktop (UPS+OS License) III. Printers IV. 9U Networking Rack V. UTP cable CAT-6 VI. Jack Panel 24 Port CAT 6 VII. Information Outlet CAT6 VIII. Surface Mount Box Single IX. Mounting Cord 7 Ft. CAT 6 X. Mounting Cord 3 Ft. CAT 6 XI. 24 Port LAN switch XII. Antivirus Software License (1+3 years) XIII. MS-Office License XIV. WAN Router District wise tentative volume of Hardware and Infrastructure requirements is as follows (The actual volume may vary based on the discussion with local administrator, CeG (U.P.) and SPMU): Page 18 of 85
  19. 19. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II Sr. No. District 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. Agra Aligarh Amroha Badaun Baghpat Banda Bareilly Bijnore Bulandshahar Chitrakoot Etah Fatehpur Firozabad Hamirpur Hapur Hathras Jalaun Jhansi Kasganj Kaushambi Lalitpur Mahoba Mainpuri Mathura Laptop (Includi ng OS License ) Deskto p (UPS+ OS License ) Printe rs 9U Networki ng Rack UTP cabl e CAT -6 12 10 6 8 6 8 12 10 14 4 6 6 8 8 6 8 10 10 6 6 6 6 6 8 101 88 62 93 62 72 101 85 108 55 68 83 75 69 56 69 79 76 65 68 62 56 71 78 38 34 26 36 26 29 38 33 40 24 28 33 30 28 24 28 31 30 27 28 26 24 29 31 27 24 17 26 17 20 27 23 29 15 19 23 21 19 15 19 22 21 18 19 17 15 20 22 76 66 46 71 46 54 77 64 81 41 51 64 56 51 41 51 59 56 48 51 46 41 54 59 Jac k Pan el 24 Port CAT 6 27 24 17 26 17 20 28 23 29 15 19 23 21 19 15 19 22 21 18 19 17 15 20 22 Informati on Outlet CAT6 Surfa ce Mount Box Single Mounti ng Cord 7 Ft. CAT 6 Mounti ng Cord 3 Ft. CAT 6 24 Port LAN switc h WAN Rout er Antivir us Softwar e License (3 years) MSOffice Licen se 190 166 108 178 108 126 190 160 201 96 120 160 132 120 96 120 138 137 114 120 108 96 126 138 190 166 108 178 108 126 190 160 201 96 120 160 132 120 96 120 138 137 114 120 108 96 126 138 40 33 20 38 20 25 40 32 41 17 24 33 27 23 16 23 27 26 22 24 20 16 26 28 139 122 88 129 88 101 139 118 148 79 96 116 105 97 80 97 110 106 92 96 88 80 100 109 27 24 17 26 17 20 27 23 29 15 19 23 21 19 15 19 22 21 18 19 17 15 20 22 8 6 4 6 4 5 7 5 8 3 4 5 5 4 3 4 5 5 4 4 4 3 5 5 113 98 68 101 68 80 113 95 122 59 74 89 83 77 62 77 89 86 71 74 68 62 77 86 113 98 68 101 68 80 113 95 122 59 74 89 83 77 62 77 89 86 71 74 68 62 77 86
  20. 20. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. District 25. 26. 27. 28. 29. 30. 31. 32. Meerut Moradabad Muzaffarnagar Pilibhit Rampur Saharanpur Sambhal Sant Ravidas Nagar Bhadohi Shahjahanpur Shamli 33. 34. Laptop (Includi ng OS License ) Deskto p (UPS+ OS License ) Printe rs 9U Networki ng Rack UTP cabl e CAT -6 Informati on Outlet CAT6 Surfa ce Mount Box Single Mounti ng Cord 7 Ft. CAT 6 Mounti ng Cord 3 Ft. CAT 6 24 Port LAN switc h WAN Rout er Antivir us Softwar e License (3 years) MSOffice Licen se 61 48 56 48 54 64 51 46 Jac k Pan el 24 Port CAT 6 22 18 21 18 20 23 19 17 6 4 8 6 12 10 6 6 80 64 75 65 74 85 68 62 32 27 30 27 29 33 28 26 22 18 21 18 20 23 19 17 144 114 132 114 126 150 120 108 144 114 132 114 126 150 120 108 31 23 27 22 23 31 24 20 112 91 105 92 103 118 96 88 22 18 21 18 20 23 19 17 5 4 5 4 5 5 4 4 86 68 83 71 86 95 74 68 86 68 83 71 86 95 74 68 8 4 93 55 36 24 26 15 71 41 26 15 178 96 178 96 39 17 129 79 26 15 6 3 101 59 101 59 Page 20 of 85
  21. 21. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II Bidders are free to propose any higher / additional infrastructure that may be required as per their proposed solution to meet the project requirements, its scope of work and SLAs as listed in this RFP I. Bids / proposals which do not meet the minimum IT infrastructure specifications given in this RFP will be summarily rejected. The minimum technical specifications for the IT Infrastructure are provided in Section 6.4.3: Bill of Material (Infrastructure at Field Offices) in Volume III of the RFP and note that these are the minimum requirements only. II. None of the IT Infrastructure proposed is declared “End-of-Sale” by the respective OEM in next 4 years as on date of award of the Bid. III. The IT Infrastructure proposed should be purchased within last 2 months from the date of deployment and documentary proof for warranty and proof of purchase should be produced at the time of deployment of infrastructure. IV. The IT Infrastructure proposed should be compatible and interoperable with infrastructure at SDC, SSDG, SWAN, State Portal, etc. V. The Bidder will be responsible for providing specifications of the IT Infrastructure proposed, licenses of the system software, all other equipment proposed as part of its Technical Proposal. 4.3.7 Installation and Commissioning of IT Infrastructure The selected Bidder is responsible for installation and configuration of the entire infrastructure set-up, including but not limited to the following: I. All IT Infrastructure including operating systems and any other system software required for making the infrastructure operational and tuned for satisfactory performance. II. The IT Infrastructure will be installed and configured in accordance with the IT Policies of the Uttar Pradesh. The selected Bidder will ensure the access to SLA monitoring such as system uptime, performance, etc. from the system and the applicable penalties are calculated as indicated in the RFP. 4.3.8 Licenses I. The system software licenses mentioned in the Bill of Materials shall be genuine, perpetual, full use and should provide upgrades, patches, fixes, security patches and updates directly from the OEM. All the licenses and support (updates, patches, bug fixes, etc.) should be in the name of CeG (U.P.). OEM to provide 24x7 comprehensive support through online or over phone line or on-site support (depending on the urgency). 4.3.9 Capacity Building / Training Capacity building will include the following: I. Imparting training in Information Technology (IT), Business Process Reengineering (BPR) and Change Management. A. Such trainings and skills will be imparted to all levels of government employees involved in the processes pertaining to the selected services. B. District Magistrate, Sub-Divisional Magistrate, Block Development Officers, Branch Heads, Head of Department of line departments, sub-ordinate officers of line department, and officials at Tehsil level and Dealing Assistants at different offices under the jurisdiction of the District Administration and shall undertake change management interventions as necessary to achieve project objectives.
  22. 22. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II II. III. IV. V. To prepare the detailed training plan, training manuals and training materials i.e. Prepare and organize training programs to facilitate the user departments in the efficient usage of the new system training will be provided to department’s employees whose Information & services will be provided through e-District Application. The SI has to impart training to the personnel identified by the State Government, in the operation of the application software, generation of MIS reports and maintenance of user logins etc. at the District and Tehsil headquarter Level for all the identified users of Districts, Tehsils and Blocks. For all these training programmes, the SI has to provide necessary course material, user manuals, system admin, infrastructure for training, kit (including notepad, pen, etc.), lunch, tea with snacks etc. to the trainees. The course manual of different types of trainings to be provided to the identified staff under e-District project should be Hindi and English. The proposed training module is expected to help the government functionary to undertake their revised roles and responsibilities with ease and without any difficulty and apprehension. The training modules will impart the required skill set and capacity for performance of defined roles and responsibilities. Further, reinforcement training will be provided as per the requirement as assessed after the training program is over. The following training modules are proposed to be undertaken across the departmental hierarchy:     Basic Computer Training: Basic Computer Training is envisaged to acquaint and aware the government officials with basic function and nature of computers and its application. Concerted effort will be directed towards providing exposure of computers especially to ground level functionary. Training material: A book on basic computing to be provided by the SI in Hindi and English language. Specialized Computer Training: Specialized Computer Training is proposed to provide an in-depth and detailed training. This unique training program would be designed and developed to help government functionary to understand how and effective use of computer will reduce their work tardiness in the shortest time possible using strategies and techniques to have maximum impact. This will be done through a complete step-by-step working and by definitive handholding for use of computer more effectively. Training material: A book on Specialized Computing to be provided by the SI in Hindi and English language. Application Process Training: This training will be provided by the application developer (NIC) through “Master Training Approach” of 5 Days wherein training to the identified resources of the bidder will be provided. This training is proposed to bring in detailed understanding of revised process and procedure for the selected services covered under the project. The Process training will detail out the step-bystep of the service process to concerned actors so as to acquaint them and help them understand the revised process. The training will detail out the roles and responsibilities of the concerned actors in the revised process. Training material: A book on Process Training to be provided by the SI in Hindi and English language Activity Training: This training will be provided by the application developer (NIC) through “Master Training Approach” of 5 Days wherein training to the identified resources of the bidder will be provided. Activity training is envisaged to prepare the ground functionary based on the expected roles and activities to be performed in fulfilling the defined roles and duties. Activity training will first enlist down all the roles entrusted and then break the roles in terms of activity to be performed to meet the role. Once established the activity will be explained in terms of revised process of service and integrate the same with the computer use. Also, at the Page 22 of 85
  23. 23. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II same time in-depth clarity will be provided to the trainee about the other associated factors like service levels, auto escalation and monitoring & control aspect of the e-District Application. Training material: A book on Activity Training to be provided by the SI.  Preparation of technical documentation: a) The technical documentation involving detailed instruction for operation and maintenance is to be delivered with every unit of the equipment supplied. The language of the documentation shall be in Hindi and English. b) Such manuals shall include illustrated catalogues, reference manuals, technical manuals and operation manuals for the purpose of operating the solution. Complete documentation of the solution should include: i. Hardware Manuals ii. Operating System(s) Manuals iii. Utilities and general software reference manuals iv. Manuals for every software package including Third Party softwares v. Computer based trainings and help documentation c) Any level/version changes, addenda, explanation and/or clarifications in the above mentioned documentation, made during the validity of the Agreement, shall be supplied by the Bidder free of cost, as and when such changes are generally made available. d) The sets of documents and manuals, supplied and delivered by the proponent shall be in reasonable detail and be current at the time of delivery; be in Hindi and English language; include system operations, operating system and the Third Party software products; include error recovery instructions; include hardware and software debuggers/diagnostics/listing; include ready reference; and include illustrated parts and catalogues. VI. SI shall include the learning from pilot project and update the necessary changes in the training. VII. Training shall encompass the knowledge of basic functionalities of e-District Application, Guidelines and other backend processes. VIII. Training shall also be provided for teaching the basic trouble shooting activities in case of problems. IX. Schedule of the training program is as follows: a. SI has to impart onetime training to all the users involved as per the scope defined in point V of this section for all Districts (District, Tehsil and Block) in a particular zone. b. One training program each on e-District application and processes for new users as explained in point no. I (B) as when required for users newly joined and who are promoted. Three training program to be conducted on capacity building at District, Tehsil and Block level in a year. Duration of such training programs shall be 3 hours. X. The duration of Module wise training is as follows: Sr. No. Training Module Duration 1. Basic Computer Training Half Day 2. Specialized Computer Training Half Day 3. Process Training Full Day 4. Activity Training Full Day  Full Day Training includes 2 Time Tea with Snacks and One Lunch.  Half Day Training includes 1 Time Tea with Snacks. Page 23 of 85
  24. 24. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.3.10 I. II. III. IV. V. Sign off Deliverables / Exit Criteria Capacity Building Plan Change Management Plan Training Plan Completion of training and change management activities Feedback report Page 24 of 85
  25. 25. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II 4.3.11 Manpower requirements The project would require provisioning of dedicated manpower at each district to provide support during the roll out process. The details of the manpower needed may be captured as under: Sr. No. Name Resource of Level for which proposed Qualification (Minimum) No. of Years of Experience 1. Project Manager State Level B.E.(Computer /E&C)/ MCA + MBA 7 Years 2. District Technical Support District Diploma/B.E. (Computer/E&C) 2-3 years 3. Helpdesk Executive State Level Graduate 1 Year No. of Years with responding firm 3 Years Certification Minimum Requirement PMP/Prince 2 Working in projects related to implementation of IT with an experience of 5 years or more in at least two software implementation projects in project management role leading a team of 10 or more members. Should have overall experience of 2 or more years in Government projects Experience in technical support services/ operations, IT Infrastructure, managing & updating customer database with pleasing personality and good communication skills. Good communication skills Technical certification like CCNA etc. -
  26. 26. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II 4.3.12 Project Management 4.3.12.1 Project Planning and Management e-District Mission Mode Project is a geographically spread initiative involving multiple stakeholders. Successful implementation and State-wide roll out of the project ultimately depends on all its stakeholders, the role of SI is very critical. Hence SI is required to design and implement a comprehensive and effective project planning and management methodology together with efficient and reliable tools. Project planning exercise shall essentially commence with the start of the project, however, project management exercise shall commence at the start of the project and shall continue till the O&M Phase of the project. To have an effective project management system in place, it is necessary for the SI to use a Project Management Information System (PMIS) at State Headquarters of his respective State to monitor the Project Progress. The SI shall address at the minimum the following using PMIS: I. Create an organized set of activities for the project. II. Coordinate and collaborate with various stakeholders including the Departments concerned. III. CeG (U.P.), State IT Department, NIC, SPMU, NPMU. IV. Establish and measure resource assignments and responsibilities. V. Construct a project plan schedule including milestones. VI. Measure project deadlines, budget figures, and performance objectives. VII. Communicate the project plan to stakeholders with meaningful reports. VIII. Provide facility for detecting problems and inconsistencies in the plan During the project implementation the SI shall report to the CeG (U.P.) and SPMU, on following items: I. Results accomplished during the period; II. Cumulative deviations to date from schedule of progress on milestones as specified in this RFP read with the agreed and finalized Project Plan; III. Corrective actions to be taken to return to planned schedule of progress; IV. Proposed revision to planned schedule provided such revision is necessitated by reasons beyond the control of the SI; V. Other issues and outstanding problems, and actions proposed to be taken; VI. Interventions which the SI expects to be made by the CeG (U.P.) and / or actions to be taken by the CeG (U.P.) before the next reporting period. Progress reports would be prepared by SI on a fortnightly basis. These reports may be required to be shared with either the CeG (U.P.) or the SPMU, as the case may be. VII. Project Quality Assurance VIII. Change Control mechanism IX. Project Management activities X. Issue Management to help identify and track the issues that need attention and resolution from the State. XI. Scope Management to manage the scope and changes through a formal management and approval process. XII. Risk Management to identify and manage the risks that can hinder the project progress. The Project plan prepared by the SI at the initial stage of the project shall be reviewed by the CeG (U.P.) and SPMU.
  27. 27. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II The SI shall update and maintain the Project Plan throughout the duration of the engagement. All changes are to be reviewed and approved by the CeG (U.P.) or appointed representatives. 4.3.12.1.1 Sign off Deliverable/ Exit Criteria I. II. PMIS data update & functioning. Periodic Reports on on-going basis 4.4 Scope of Services - Operation and Maintenance Phase The selected Bidder is responsible for the day to day maintenance of the system for the entire period of Contract. For the IT Infrastructure procured as part of this RFP, the selected Bidder will be responsible for smooth Operations and Maintenance Services for the period covering onsite support for 1 year of warranty and followed by 3 years of AMC from the date of go-live covering the following: I. Onsite Warranty support II. Onsite Periodic and AMC support including repair and replacement III. Annual Technical Support (ATS) for all the licensed software IV. Providing Help desk support with Escalation matrix for registration of complaints related to the IT Infrastructure procured through this RFP at the State designated premises. V. Asset Monitoring Module / Security monitoring 4.4.1 Overview of Post Implementation Services An indicative list of activities and nature of support to be provided is mentioned below: I. System Administration and Trouble Shooting A. Overall monitoring and management of all IT and Non-IT infrastructure deployed by the selected Bidder for the Project at various Departmental locations, networking equipments & connectivity, system software, and all other services associated with these facilities to ensure service levels, performance and availability requirements as prescribed in the RFP are met. B. Repair or replace infrastructure deployed for this Project, either directly or through a third party warranty provider depending on the case C. Replace component due to technical, functional, manufacturing or any other problem with a component of the same make and configuration. In case the component of same make and configuration is not available, the replacement shall conform to open standards and shall be of a higher configuration and shall be approved by the Department D. Perform system administration tasks E. Performance tuning of the system to ensure adherence to SLAs and performance requirements as indicated in the RFP. II. Network Administration and Trouble Shooting A. Coordinate with the network service providers to maintain smooth network operations and ensure uptime and performance requirements of the IT infrastructure as indicated in the RFP are met. The selected Bidder will be totally responsible for all networking equipments installed by him. III. Overall A. Undertake preventive maintenance (any maintenance activity that is required before the occurrence of an incident with an attempt to prevent any incidents) and carry out the necessary repairs and replacement of parts wherever needed to keep the performance levels of the hardware and equipment in tune with the Page 27 of 85
  28. 28. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II requirements of the SLA. Such preventive maintenance shall not be attended during working hours of the State Departments, unless inevitable and approved by the CeG (U.P.). B. Undertake reactive maintenance (any corrective action, maintenance activity that is required post the occurrence of an incident) that is intended to troubleshoot the system with sufficient teams C. Escalate and co-ordinate with its OEMs for problem resolution wherever required D. The selected Bidder will be required to comply with various policies relating to monitoring and management of infrastructure such as Information Security Policy, system software update policy etc. of the Uttar Pradesh. 4.4.2 Warranty Support As part of the warranty services SI shall provide: I. SI shall provide a comprehensive warranty and on-site free service warranty for 4 years (Warranty (till the period of Go-Live) and O&M Cost for 3 Year Onsite AMC /Perpetual License from the date of Go-Live of the project) from OEM on all licensed software, computer hardware and peripherals, networking equipment and other equipment from the date of Go Live for all equipment. II. SI shall provide the comprehensive manufacturer's warranty and support in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. III. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period. IV. SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP. V. SI is responsible for procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP. During the warranty period SI shall replace or augment or procure higher-level new equipment or additional licenses at no additional cost to the CeG (U.P.) in case the procured hardware or software is not adequate to meet the service levels. Mean Time Between Failures (MTBF): If during contract period, any equipment has a hardware failure on three or more occasions in a period of less than three months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to CeG (U.P.) VI. During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to CeG (U.P.), all defective components that are brought to the SI's notice. VII. Warranty should not become void, if CeG (U.P.) buys, any other supplemental hardware from a third party and installs it within these machines under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed. VIII. The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM. IX. To procure the license and maintain the service part for anti-virus, SI shall be in consultation with CeG (U.P.) and SPMU Page 28 of 85
  29. 29. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II X. XI. XII. XIII. SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions. The SI shall ensure that the warranty complies with the agreed Technical Standards, Security Requirements, Operating Procedures, and Recovery Procedures. Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA). The SI shall develop and maintain an inventory database to include the registered hardware warranties. 4.4.3 Annual Technical Support As part of the ATS services SI shall provide: I. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements and maintenance. II. If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be done as part of ATS. III. SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Application Software. IV. The SI should provide free Updates / Upgrades / New releases / New versions / Patches / Bug fixes of the system software and tools to CeG (U.P.) as and when released by OEM. V. Software License Management. The SI shall provide software license management and control. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance. VI. SI shall have complete manufacturer’s technical support for all the licensed software problems and/or questions, technical guidance, defect and non-defect related issues. SI shall provide a single-point-of-contact for system software support and provide licensed software support including but not limited to problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery support, problem resolution, and management reporting. 4.4.4 Help Desk and Trouble ticket management system I. II. The selected Bidder as part of provisioning support for Department users at each location, will setup centralized helpdesk at State Capital at its own cost and coordinate with the respective OEMs of the IT Infrastructure deployed the Department offices. For the State, the selected Bidder will undertake the following A. Provide Help Desk services to track and route requests for service and to assist department users in answering questions and resolving problems related to the IT Infrastructure installed at all the Department Offices. B. Become the central collection point for contact and control of the problem, change, and service management processes (This includes both incident management and service request management) C. Shall provide a first level of technical support at e-District implementation locations across the State where the software, hardware, and other infrastructure will be rolled out. D. Provide the following integrated customer support by establishing 12 hrs. X 6 days Help Desk facility for reporting issues/ problems with the hardware and other infrastructure. This proposed software system is expected to facilitate the following: Page 29 of 85
  30. 30. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II A. User Interface: - The proposed system should have an easy to use user interface (preferably a browser based), so that users across the State can lodge any complaints and service requests. The solution shall have a reporting interface with a consolidated view of the network status. All users (departmental and external) of the system should be able to log a request in the system using any of the following channels: 1. Telephonic call on the Toll-free Helpline 2. email 3. Through intranet for departmental users B. Complete incident and problem management: - Service desk should address both Incident Management and Problem Management. The application should maintain a classification system that will distinguish the single occurrence trouble tickets or incidents needing immediate resolution from in-depth root cause analyses that may require longer term to resolve a problem. The flow of events at the call centre should be: 1. Event is triggered and forwarded to service desk. 2. Service desk submits and updates the trouble ticket. Tasks expected: 1. Ticket mapping and allocation: According to the severity, the ticket should be given the priority level. Also it should map the ticket to the appropriate personnel for the resolution. 2. Updating the status: Update the status of ticket. 3. It should be able to log and escalate user interactions and requests. 4. It should have an updateable knowledge base for technical analysis and further help end-users to search solutions for previously solved issues. 5. Status of registered calls with interface for Call centre, using which call centre can inform the status to users over phone. 6. Historical report indicating number of calls, time to resolve, status etc. for a specified period of time. All relevant infrastructure and supporting system software required for the deployment and operation of the help desk is to be provided by the selected Bidder. The system deployed by the SI shall be complied with ITIL and ISO 20000 service specifications. 4.5 General Requirements I. II. Licensing Requirements A. All system software, licenses, etc. have to be procured in the name of the CeG (U.P.) B. The licenses should be perpetual and enterprise wide for the core application and other software unless otherwise stated. The software licenses shall not be restricted based on location and the CeG (U.P.) should have the flexibility to use the software licenses for other requirements, if required Asset Management The selected Bidder will perform the following asset management functions with respect to the infrastructure deployed at various locations: A. Take periodic stock of, review physical inventory and maintain stock registers of hardware at all locations covered under this Project. The selected Bidder would maintain stock registers as per format agreed with the CeG (U.P.). Page 30 of 85
  31. 31. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II III. IV. V. B. Maintain documentation of the hardware assets, maintain asset Information for all Project locations, on parameters to be mutually agreed between the CeG (U.P.) and the selected Bidder, which shall include details like 1. Product type, model number, version number 2. Manufacturer 3. Office location 4. Maintenance status, etc. a. Update or correct the asset information following any new installations, movement, addition, or change performed by the selected Bidder. b. Produce periodic reports and machine readable files in agreed upon format pertaining to some or all of the asset information. c. Restrict movement of equipment/items in or out of any location under the Project without prior permission from the CeG (U.P.). Warranty and Support A. The selected Bidder shall warrant that the IT Infrastructure supplied to the State of Uttar Pradesh for this Project shall have no defects arising from design or workmanship or any act or omission of the selected Bidder. The warranty shall remain valid for the Contract period on all the items supplied as per the Contract. B. The selected Bidder shall replace any parts/ components of the IT infrastructure supplied for the Project if the components are defective and during the entire warranty period the selected Bidder shall apply latest upgrades for all the hardware components after appropriate testing. The CeG (U.P.) will not pay any additional costs separately for warranty and the overall IT infrastructure cost quoted by the selected Bidder shall include the same. Since the Project aims to reuse the common infrastructure created under SDC, SWAN, CSC, SSDG Projects, the selected Bidder will also be required to coordinate with SDC, SWAN, SSDG, CSC teams to ensure that uptime and performance requirements of the RFP are met. However, the selected Bidder shall be held solely responsible for performance and service levels of any infrastructure deployed by the selected Bidder as part of this Contract. Knowledge Transfer A. At the end of the Contract period, the selected Bidder will be required to provide necessary handholding and transition support to designated staff or any other agency that is selected for maintaining the system post the Contract with the selected Bidder. The handholding support will include but not be limited to, conducting detailed walkthrough and demonstrations for the IT Infrastructure, handing over all relevant documentation, addressing the queries/clarifications of the new agency with respect to the working / performance levels of the infrastructure, conducting training sessions etc. B. Knowledge Transfer is an integral part of the scope of work of the selected Bidder. This will have to be done even in case the Contract with the Bidder ends or is terminated before the planned timelines. Please note that this is only an indicative list. Any other activity, over and above these, as may be deemed necessary by the selected Bidder to meet the service levels and requirements specified in this Contract are also required to be performed by the selected Bidder at no additional cost. Page 31 of 85
  32. 32. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.6 Exit Management 4.6.1 Purpose I. II. III. IV. This sets out the provisions, which will apply on expiry or termination of the MSA, the Project Implementation, Operation and Management SLA. In the case of termination of the Project Implementation and/or Operation and Management, the Parties shall agree at that time whether, and if so during what period, the provisions of this Schedule shall apply. The Parties shall ensure that their respective associated entities carry out their respective obligations set out in this Exit Management Schedule. The duration of Exit Management period is 6 months after the completion of O&M or mutually agreed between CeG (U.P.) and SI. 4.6.2 Transfer of Assets I. II. III. CeG (U.P.) shall be entitled to serve notice in writing on the SI at any time during the exit management period as detailed hereinabove requiring the SI and/or its subcontractors to provide the CeG (U.P.) with a complete and up to date list of the Assets within 30 days of such notice. CeG (U.P.) shall then be entitled to serve notice in writing on the SI at any time prior to the date that is 30 days prior to the end of the exit management period requiring the SI to sell the Assets, if any, to be transferred to CeG (U.P.) or its nominated agencies at book value as determined as of the date of such notice in accordance with the provisions of relevant laws. In case of contract being terminated by CeG (U.P.), CeG (U.P.) reserves the right to ask SI to continue running the project operations for a period of 6 months after termination orders are issued. Upon service of a notice under this Article the following provisions shall apply: A. All risk in and title to the Assets to be transferred / to be purchased by the CeG (U.P.) pursuant to this Article shall be transferred to CeG free of any mortgage, lien and liabilities, on the last day of the exit management period. B. Payment to the outgoing SI shall be made to the tune of last set of completed services / deliverables, subject to SLA requirements. C. The outgoing SI will pass on to CeG (U.P.) and/or to the Replacement SI, the subsisting rights in any leased properties/ licensed products on terms not less favorable to CeG (U.P.)/ Replacement SI, than that enjoyed by the outgoing SI. 4.6.3 Cooperation and Provision of Information During the exit management period: I. The System integrator will allow the CeG (U.P.) or its nominated agency access to information reasonably required to define the current mode of operation associated with the provision of the services to enable the CeG (U.P.) to assess the existing services being delivered; II. Promptly on reasonable request by the CeG (U.P.), the SI shall provide access to and copies of all information held or controlled by them which they have prepared or maintained in accordance with this agreement relating to any material aspect of the services (provided by the System integrator). The CeG (U.P.) shall be entitled to copy of all such information. Such information shall include details pertaining to the services rendered and other performance data. The System integrator shall permit the CeG (U.P.) or its nominated agencies to have reasonable access to its employees and facilities as reasonably required by the Chairman, SPeMT to Page 32 of 85
  33. 33. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II understand the methods of delivery of the services employed by the System integrator and to assist appropriate knowledge transfer. 4.6.4 Confidential Information, Security and Data I. II. III. The System integrator will promptly on the commencement of the exit management period supply to the CeG (U.P.) or its nominated agency the following: A. Information relating to the current services rendered and customer and performance data relating to the performance of in relation to the services; B. Documentation relating to Computerization Project’s Intellectual Property Rights; C. Documentation relating to sub-contractors; D. All current and updated data as is reasonably required for purposes of CeG (U.P.) or its nominated agencies transitioning the services to its Replacement System integrator in a readily available format nominated by the CeG (U.P.), its nominated agency; E. all other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable CeG (U.P.) or its nominated agencies, or its Replacement System integrator to carry out due diligence in order to transition the provision of the Services to CeG (U.P.) or its nominated agencies, or its Replacement System integrator (as the case may be). Before the expiry of the exit management period, the System integrator shall deliver to the CeG (U.P.) or its nominated agency all new or up-dated materials from the categories set out in Schedule above and shall not retain any copies thereof, except that the System integrator shall be permitted to retain one copy of such materials for archival purposes only. Before the expiry of the exit management period, unless otherwise provided under the MSA, the CeG (U.P.) or its nominated agency shall deliver to the System integrator all forms of System integrator confidential information, which is in the possession or control of CeG (U.P.) 4.6.5 Employees I. II. III. Promptly on reasonable request at any time during the exit management period, the System integrator shall, subject to applicable laws, restraints and regulations (including in particular those relating to privacy) provide to the CeG (U.P.) or its nominated agency a list of all employees (with job titles) of the System integrator dedicated to providing the services at the commencement of the exit management period. Where any national, regional law or regulation relating to the mandatory or automatic transfer of the contracts of employment from the System integrator to the CeG (U.P.) or its nominated agency, or a Replacement System integrator ("Transfer Regulation") applies to any or all of the employees of the System integrator, then the Parties shall comply with their respective obligations under such Transfer Regulations. To the extent that any Transfer Regulation does not apply to any employee of the System integrator, department, or its Replacement System integrator may make an offer of employment or contract for services to such employee of the System integrator and the System integrator shall not enforce or impose any contractual provision that would prevent any such employee from being hired by the CeG (U.P.) or any Replacement System integrator. Page 33 of 85
  34. 34. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 4.6.6 Transfer of Certain Agreements On request by the CeG (U.P.) or its nominated agency the System integrator shall effect such assignments, transfers, licences and sub-licences as the Chairman, SPeMT may require in favour of the Chairman, SPeMT, or its Replacement System integrator in relation to any equipment lease, maintenance or service provision agreement between System integrator and third party lessors, vendors, and which are related to the services and reasonably necessary for the carrying out of replacement services by the CeG (U.P.) or its nominated agency or its Replacement System integrator. 4.6.7 Rights of Access to Premises I. II. At any time during the exit management period, where Assets are located at the System integrator's premises, the System integrator will be obliged to give reasonable rights of access to (or, in the case of Assets located on a third party's premises, procure reasonable rights of access to) the CeG (U.P.) or its nominated agency and/or any Replacement System integrator in order to make an inventory of the Assets. The System integrator shall also give the CeG (U.P.) or its nominated agency or its nominated agencies, or any Replacement System integrator right of reasonable access to the Implementation Partner's premises and shall procure the CeG (U.P.) or its nominated agency or its nominated agencies and any Replacement System integrator rights of access to relevant third party premises during the exit management period and for such period of time following termination or expiry of the MSA as is reasonably necessary to migrate the services to the CeG (U.P.) or its nominated agency, or a Replacement System integrator. 4.6.8 General Obligations of the System integrator I. II. III. The System integrator shall provide all such information as may reasonably be necessary to effect as seamless a handover as practicable in the circumstances to the CeG (U.P.) or its nominated agency or its Replacement System integrator and which the System integrator has in its possession or control at any time during the exit management period. For the purposes of this Schedule, anything in the possession or control of any System integrator, associated entity, or sub-contractor is deemed to be in the possession or control of the System integrator. The System integrator shall commit adequate resources to comply with its obligations under this Exit Management Schedule. 4.6.9 Exit Management Plan I. The System integrator shall provide the CeG (U.P.) or its nominated agency with a recommended exit management plan ("Exit Management Plan") which shall deal with at least the following aspects of exit management in relation to the MSA as a whole and in relation to the Project Implementation, and the Operation and Management SLA. A. A detailed program of the transfer process that could be used in conjunction with a Replacement System integrator including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer; Page 34 of 85
  35. 35. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II II. III. IV. V. VI. VII. VIII. B. plans for the communication with such of the System integrator's subcontractors, staff, suppliers, customers and any related third party as are necessary to avoid any material detrimental impact on the CeG (U.P.)’s operations as a result of undertaking the transfer; C. (if applicable) proposed arrangements for the segregation of the System integrator's networks from the networks employed by CeG (U.P.) and identification of specific security tasks necessary at termination; D. Plans for provision of contingent support to CeG (U.P.) and Replacement System integrator for a reasonable period after transfer. The System integrator shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept relevant and up to date. Each Exit Management Plan shall be presented by the System integrator to and approved by the CeG (U.P.) or its nominated agencies. The terms of payment as stated in the Terms of Payment Schedule include the costs of the System integrator complying with its obligations under this Schedule. In the event of termination or expiry of MSA, and Project Implementation, each Party shall comply with the Exit Management Plan. During the exit management period, the System integrator shall use its best efforts to deliver the services. Payments during the Exit Management period shall be made in accordance with the Terms of Payment Schedule. This Exit Management plan shall be furnished in writing to the CeG (U.P.) or its nominated agencies within 90 days from the Effective Date of this Agreement. 5 Detailed Implementation and Roll-out Plan SI shall prepare a detailed roll-out plan for each of the districts in the phase and get the same approved by the CeG (U.P.). SI is also responsible for conducting workshops for the key officers (State e-Mission Team, District Mission Team, and District Core Team, NIC, SPMU, NPMU, CeG (U.P.), State DIT) of the Districts / State for presenting the District-Wise roll-out plan. Before getting the final approval of the CeG (U.P.), the SI shall also provide the necessary assistance for the key stakeholder of the Districts / State during the design and implementation of e-District project in the State. A detailed rollout checklist should be maintained for deployment/migration of e-District application to production as well as for location readiness. Page 35 of 85
  36. 36. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 6 Annexures 6.1 Network Connectivity Sr. No. 1. Name of District Tehsil Name Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) 3. Amroha Amroha 2,000 Dhanaura Hasanpur 4,000 Garh Kasganj 1,000 Patiyali Patiyali Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected Connec ted 4,00 0 Conn ected Connec ted Conn ected 15,00 0 Conn ected Conn ected Connec ted 600 1,20 0 1,000 1,00 0 700 600 Conn ected 500 1,00 0 4,00 0 >500 >500 >500 >500 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 1,500 Kasganj Urban develop ment & Pancha yat Category B (OFC) 2,000 Hapur Reve nue Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs - 500 Hapur Dhanau ra Hasanp ur Hapur Garh 2. Amroha Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) - Kasganj 1 4 - - 8 1 1 7 Page 36 of 85
  37. 37. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 4. Name of District Tehsil Name Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Sambha l Sambhal 200 Chandausi Gunnaur Kairana 600 6. Budaun SADAR Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected Connec ted 2,00 0 Conn ected Connec ted Conn ected 600 1,00 0 Conn ected Connec ted 4,00 0 100 700 100 Conne cted Conn ected 2,000 1,00 0 Conn ected 2,000 2,00 0 1,500 Conn ected 2,000 1,50 0 2,00 0 2,000 2,00 0 2,500 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 1,000 Shamli Medi cal & Healt h Category B (OFC) 500 5. Chanda usi Gunnau r Kairana Urban develop ment & Pancha yat Conn ected Sambha l Reve nue Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs - Bisauli Bulland Shahar Sehaswan AmbiaPur 1,000 3 Conn ected - - 9 1,50 0 - 3 11 2,000 Bullandshah ar 2 1,000 Dataganj - 1,000 Dataga nj SADAR 4 1,000 Sehasw an Bilsi 7. Bisauli 2 Page 37 of 85
  38. 38. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. Name of District Tehsil Name Sikandr abad Khurja Anoops hahar Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected Connec ted 7,00 0 Conn ected Connec ted Conn ected 2,000 4,00 0 Category B (OFC) Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 3,000 2,000 Anoopshaha r Siana 500 Debye Agra Reve nue Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs 1,000 Sikandrabad Khurja Siana 8. Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Danpur 300 Shikarp ur SADAR Shikarpur 400 Etmadp ur Khairag arh Fateha bad Etmadpur 1,000 Khairagarh 2,000 Fatehabad 2,000 - - 7 Page 38 of 85
  39. 39. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 11. Muzaffa rnagar Bareilly Bah 1,000 SADAR Sheetalpur 2,000 Jalesar 2,000 SADAR Sadar 3,000 Kairana 10. Distance of Block from nearest Tehsil POP (mtrs) Jalesar Etah Blocks where network connectivity is not available Bah 9. Name of District Tehsil Name Kairana 600 Budhan a Jansat h SADAR Budhana 600 Jansath 1,000 Baheri Baheri 2,000 Meerga nj Nawabg anj Meerganj 2,000 Nawabganj Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs Category B (OFC) 2,000 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs Reve nue Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected 500 1,00 0 2,00 0 Connec ted 2,00 0 2,000 2,00 0 - 1 7 Conn ected 1,500 2,50 0 Conn ected Connec ted Conn ected 4,000 4,00 0 - - 8 Conn ected Connec ted 2,50 0 Conn ected Connec ted Conn ected 1,000 1,00 0 - - 7 Page 39 of 85
  40. 40. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 14. Morada bad Fatehpu r Distance of Block from nearest Tehsil POP (mtrs) Faridpu r SADAR Faridpur 2,000 Powayan 200 Sindhauli 500 Jalalab ad SADAR Jalalabad 1,000 Moradabad 2,000 Bilari 13. Shahjah anpur Blocks where network connectivity is not available Powaya n Tilhar 12. Name of District Tehsil Name Bilari 500 Thakur dwara SADAR Thakurdwar a Teliyanni 500 Bindki Khajuha 4,000 Khaga Airayan Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs Category B (OFC) - Reve nue Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected 3,000 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 2,000 5,00 0 Conn ected Connec ted Conn ected 2,500 40 1 2 4 Conn ected Connec ted 3,00 0 4,00 0 6,000 6,00 0 1,000 5,00 0 - 2 7 Conn ected 2,000 3,00 0 Conn ected 1,000 Conn ected 1,000 1,50 0 1 - 7 Page 40 of 85
  41. 41. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 15. 16. Name of District Bijnor Aligarh Tehsil Name SADAR Dhamp ur Najibab ad SADAR (Koli) Khair Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) Mohammadp ur Dhampur 1,500 Najibabad 1,000 Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected >500 1,00 0 Conn ected 500 500 4,000 500 Conn ected Khair Connec ted 4,00 0 Conn ected Connec ted Conn ected 500 150 Conn ected Connec ted 4,00 0 Conn ected Connec ted 500 500 1,00 0 Category B (OFC) Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 3 6 - 3 3 - 2 5 1,000 Iglas 1,000 Atrauli Meerut Reve nue Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs - 1,500 Iglas 17. Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Atrauli 500 SADAR Meerut 4,000 Mawan a Sardha na Mawana 1,000 Sardhana 2,000 Page 41 of 85
  42. 42. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 19. Saharan pur Jalaun Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) SADAR Baliakhen 3,000 Deoban d Nakur 18. Name of District Tehsil Name Deoband 3,000 Nakur 2,000 SADAR Mathura 3,000 Chata Firozabad 500 Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected Connec ted 3,00 0 Conn ected Connec ted Conn ected >500 3,00 0 Connec ted 2,00 0 Conn ected Connec ted Conn ected 1,000 Conn ected Conn ected Connec ted 1,00 0 Conn ected 50 Conn ected 6,000 Conn ected 7,000 2,00 0 Conn ected Connec ted Conn ected 16,00 0 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs - 6 2 - 3 100 2 2 3 400 1 2 5 500 SADAR Women & Child Develo pment 500 Mant Socia l Welfa re Category C (Lease line) Count of Location s where Distance >500 mtrs 1,000 Mant Firozab ad Jalaun Medi cal & Healt h Category B (OFC) - Chata 21. Madhogarh Urban develop ment & Pancha yat Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs - - Madhog arh Jalaun Mathura Konch Reve nue Conn ected Orai SADAR Konch 20. Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Page 42 of 85
  43. 43. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 24. Distance of Block from nearest Tehsil POP (mtrs) Tundla - Shikohabad 4,000 Jasrana 1,000 Pilibhit Shikoha bad Jasran a SADAR Maraun 3,000 Bisalpur 2,000 Puranpur 2,000 Jhansi Bisalpu r Puranp ur SADAR Moth 23. Blocks where network connectivity is not available Tundla 22. Name of District Moth - Maurani pur SADAR Mauranipur - Mainpuri 3,000 Karhal Karhal - Mainpur i Tehsil Name Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs Category B (OFC) Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs Reve nue Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Conn ected Connec ted 3,00 0 Conn ected Connec ted Conn ected 500 500 - 2 4 Conn ected Connec ted 5,00 0 Conn ected Connec ted Conn ected 2,000 6,00 0 2 - 3 Conn ected Connec ted 3,00 0 Conn ected Connec ted Conn ected >500 500 1 1 3 Page 43 of 85
  44. 44. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 25. Name of District Hathras Tehsil Name Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) Rampur Baberu Manjhanpur 500 Chail Sirathu 4,000 Suar Suar 4,000 4,00 0 Conn ected Connec ted Conn ected 4,000 4,00 0 3,000 2,50 0 Conn ected 2,500 Conn ected 2,000 3,00 0 Conn ected Connec ted 1,00 0 Conn ected Connec ted 1,40 0 600 Conn ected 2,500 3,50 0 Conn ected Connec ted Conn ected 1,500 Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs 1 5 - - 7 300 - 4 3 4,00 0 - 2 7 500 Saidnagar Food & Civil Suppl ies 500 SADAR Labor Depart ment 1,000 Manjha npur Chail Hand icap 1,000 Naraini Women & Child Develo pment Category C (Lease line) Count of Location s where Distance >500 mtrs 500 S 28. Kausha mbhi Sikandrareo Socia l Welfa re Category B (OFC) 1,000 Naraini 27. Sadabad Medi cal & Healt h Conn ected Sadaba d Sikandr areo SADAR Urban develop ment & Pancha yat Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs 1 - Baberu Banda Sasni Reve nue Conn ected SADAR Sasni 26. Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) 1,000 Page 44 of 85
  45. 45. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. Lalitpur Millak 200 Bilaspu r Shahab ad SADAR Bilaspur 300 Shahabad 1,000 Maudaha - Rath - Sarila 30. Distance of Block from nearest Tehsil POP (mtrs) Maudah a Rath Hamirpu r Blocks where network connectivity is not available Millak 29. Name of District Tehsil Name Sarila - 31. Baghpat Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs Category B (OFC) Urban develop ment & Pancha yat Medi cal & Healt h Socia l Welfa re Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies 1,200 1,00 0 Conn ected Connec ted Conn ected 500 600 3 1 3 2,000 1,40 0 Conn ected Connec ted Conn ected 5,000 500 - 1 5 Conn ected 2,000 1,00 0 Conn ected Connec ted Conn ected Conne cted 5,00 0 - - 3 1,000 Talbehat Reve nue Conn ected Mehroni Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs Conn ected SADAR Mehron i Talbeha t Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) 2,000 Page 45 of 85
  46. 46. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II Sr. No. 32. Name of District Sant Ravidas Nagar Tehsil Name Blocks where network connectivity is not available Distance of Block from nearest Tehsil POP (mtrs) 34. Mahoba Karwi 500 Mau Women & Child Develo pment Hand icap Labor Depart ment Food & Civil Suppl ies Connec ted 500 Conn ected Connec ted Conn ected 1,500 2,00 0 Conn ected Connec ted 1,50 0 Conn ected 500 Conn ected 1,500 3,00 0 1,000 1,50 0 1,00 0 1,000 1,00 0 1,200 Conn ected Count of Locations where Distance from SWAN POP is > 100 and <= 500 mtrs Category C (Lease line) Count of Location s where Distance >500 mtrs 1 4 - 2 4 - - 7 15 41 182 1,000 SADAR Charkh ari Total Note:  Socia l Welfa re Category B (OFC) 1,500 Karwi Medi cal & Healt h Categor yA (UTP Cable) Count of Locatio ns where Distanc e from SWAN POP is <=100 mtrs - 2,000 Auraiya Urban develop ment & Pancha yat Conn ected Bhadoi Mau Chitrak oot Bhadoi Reve nue Conn ected Gyanpu r Auraiya 33. Distance/Status of Network connectivity of Horizontal Department from nearest UP SWAN POP (in Mtrs) Charkhari 2,000 Distance provided in the above table is indicative in nature and may differ from actual. Page 46 of 85
  47. 47. RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II 6.2 Hardware Requirement (Estimated) Sr. No Item/Component Total 1. Laptop (Including OS License) 2. Desktop (UPS+OS License) 2,523 3. Printers 1,013 4. 9U Networking Rack 5. UTP cable CAT-6 (Box of 305 Mtrs)* 6. Jack Panel 24 Port CAT 6* 7. Information Outlet CAT6* 4,434 8. Surface Mount Box Single* 4,434 9. Mounting Cord 7 Ft. CAT 6* 898 10. Mounting Cord 3 Ft. CAT 6* 3,536 11. 24 Port LAN switch* 12. Antivirus Software License (4 years) 13. WAN Routers* 14. MS Office Licenses 260 694 1,890 694 694 2,783 161 2,783 * Quantity mentioned in Sr. No. 4 to 11 and 13 may vary according to actual site conditions. It is suggested that SI should conduct survey of actual sites 6.3 Site Preparation Requirement Sr. No. Category No. of Sites Requirement* 1. Category A 130 Tehsils Area 250 Sq. Ft. 2. Category B 305 Blocks Area 150 Sq. Ft. * Detailed description of Site Preparation Requirement is given in Section 4.3.5 and Section 6.4.1.9 Page 47 of 85

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