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UsereXperience.         design           created & presented by: divya bhatia
What?
Design is not just what it lookslike and feels like.Design is how it works.
User experience (UX) is the sum of aseries of interactions a user has with aproduct, service, or organization.
what & how of UXD            useful               usableunderstandingpeople’s needs,               based in social &wants,...
Generally, those who areoutside the discipline of designassume that what designers dois decoration.Good Design is problem ...
What we see as        Design10%              Surface                 Visual Design
10%   Surface      Visual Design      Skeleton      Interface Design      Navigation Design      Information Design      S...
How?
UX Design Process              Business Objective              User Needs              Application Structure           ...
UX Design Process              Layout Directions              Site Structure & Navigation              High level desig...
UX Design Process              Defines content &             functionality              Detailed Design without         ...
UX Design Process              Detailed Design with             corporate brand               Colors              Develo...
UX Design Process
Why?
Business Success is alwaysdefined by the quality of theoverall customer experience.
Websites that are hard to usefrustrate customers, forfeitrevenue and decrease brandsvalue.
Good designis the mostimportant wayto differentiateourselvesfrom ourcompetitors.
Savings
Requirements      Development   Deployment   Phase            Phase         Phase                                 Time cos...
Requirements                             Deployment     Phase                                   Phase                     ...
Savings $16,800 **All the number used in this calculation is the assumption
Design is so critical. It should beon the agenda of every meetingin every single department.
Examples
QRx Application  Current Menu design   Proposed Menu design                                               Menu Items      ...
QRx SearchCurrent                        Text alignment can                           structure the date and will         ...
Text alignment can structure theIntake Pop-up          date and will be more readable. Current        Proposed
Crowd Sourcing Tool – Project DetailsCurrent    Proposed
QSS Intranet
QSSIntranet
iPortal
iPortal
Crowd Sourcing Tool
CrowdSourcing Tool
Questi   ns
Thank You!
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User Experience Design [UXD]

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  • Transcript of "User Experience Design [UXD]"

    1. 1. UsereXperience. design created & presented by: divya bhatia
    2. 2. What?
    3. 3. Design is not just what it lookslike and feels like.Design is how it works.
    4. 4. User experience (UX) is the sum of aseries of interactions a user has with aproduct, service, or organization.
    5. 5. what & how of UXD useful usableunderstandingpeople’s needs, based in social &wants, behavior, cultural contextconstraints “wow” pleasi factor ng optimized for most frequent tasks reliabl evoke emotions simplicity effecti e ve exploring opportunity prototyping based on people’s past experiences stories human touch functio information & timely feedback nal innovat intuitiv ive e multiple iterations efficie nt forgiving for errors
    6. 6. Generally, those who areoutside the discipline of designassume that what designers dois decoration.Good Design is problem solving
    7. 7. What we see as Design10% Surface Visual Design
    8. 8. 10% Surface Visual Design Skeleton Interface Design Navigation Design Information Design Structure90% Interaction Design Information Architecture Scope Functional Specs Content Requirement Strategy User Needs Site Objectives
    9. 9. How?
    10. 10. UX Design Process  Business Objective  User Needs  Application Structure  Work Flow & User Flow Analysis
    11. 11. UX Design Process  Layout Directions  Site Structure & Navigation  High level design & concept illustration
    12. 12. UX Design Process  Defines content & functionality  Detailed Design without styling such as images & colors [ex .Wireframes]
    13. 13. UX Design Process  Detailed Design with corporate brand Colors  Development & add functionality
    14. 14. UX Design Process
    15. 15. Why?
    16. 16. Business Success is alwaysdefined by the quality of theoverall customer experience.
    17. 17. Websites that are hard to usefrustrate customers, forfeitrevenue and decrease brandsvalue.
    18. 18. Good designis the mostimportant wayto differentiateourselvesfrom ourcompetitors.
    19. 19. Savings
    20. 20. Requirements Development Deployment Phase Phase Phase Time cost Design Per Change Alternatives 8h 32 h per change per change
    21. 21. Requirements Deployment Phase Phase 20 Changes * 35$ per changes * * 8 h per change 32 h per change 5,600$ 22,400$**All the number used in this calculation is the assumption
    22. 22. Savings $16,800 **All the number used in this calculation is the assumption
    23. 23. Design is so critical. It should beon the agenda of every meetingin every single department.
    24. 24. Examples
    25. 25. QRx Application Current Menu design Proposed Menu design Menu Items labels should be left aligned to have better visibility, as displayed here.
    26. 26. QRx SearchCurrent Text alignment can structure the date and will be more readable. Proposed
    27. 27. Text alignment can structure theIntake Pop-up date and will be more readable. Current Proposed
    28. 28. Crowd Sourcing Tool – Project DetailsCurrent Proposed
    29. 29. QSS Intranet
    30. 30. QSSIntranet
    31. 31. iPortal
    32. 32. iPortal
    33. 33. Crowd Sourcing Tool
    34. 34. CrowdSourcing Tool
    35. 35. Questi ns
    36. 36. Thank You!

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