Dealing with difficult people

1,864 views
1,669 views

Published on

Dealing With Difficult Person

Published in: Career, Entertainment & Humor
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,864
On SlideShare
0
From Embeds
0
Number of Embeds
19
Actions
Shares
0
Downloads
166
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Dealing with difficult people

  1. 1. DEALING WITHDIFFICULT PEOPLE
  2. 2. 2/14/20122
  3. 3. LET’S KNOW……WHY ARE PEOPLE DIFFICULT? People feel Rushed — not enough time Insecure Angry And have some need or interestStressed!!!2/14/20123
  4. 4. TYPES OF “PEOPLE” INTENT: To get things done To get things right NEED: Control Perfection INTENT: - To get along - To get appreciated NEED: - Approval - AttentionTASK FOCUSED PEOPLE FOCUSED:2/14/20124
  5. 5. A DIFFICULT PERSON CAN BE ... The Tank The Sniper The Know-It-All The Think-They-Know-It-All The Yes Person The No Person The Maybe Person The Whiner2/14/20125
  6. 6. THE TANK Saying Harsh words with smile Don’t counterattack!. Don’t defend, explain, orjustify Don’t shut downWHO ARE THEY????HOW TO DEAL WITHTHEM???? Bullies their way towardthe results they want. Belittles you in front ofanyone. Tries to convince you that youare doing a poor job when youare doing fine.2/14/20126
  7. 7. SNIPER Hide their real face. Identify your weaknesses andusing them against you,through sabotage and gossip . Stop, Look, & Backtrack. Don’t overreact. Go on a grievance patrol. Suggest a civil future.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/20127
  8. 8. THE KNOW-IT-ALL Controls people and events bydominating conversation withlengthy, imperious arguments. Tries to find flaws ineverything. Be prepared and know yourstuff. Present your views indirectly. Turn them into mentors.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/20128
  9. 9. THE THINK-THEY-KNOW-IT-ALL(EXPERT) Although these people don’tknow that much, they don’t letthat get in the way. If you don’tknow much about what they’retalking about, they maymislead you into trouble. Give them a little attention. Tell it like it is. Give them a break. Break the cycle.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/20129
  10. 10. THE YES-PERSON Answers “Yes” to everyrequest without thinking aboutwhat is being promised . Say “Yes” to please people To avoid confrontations. Don’t place blame Be patient Ensure commitment Strengthen the relationship.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/201210
  11. 11. THE NO-PERSON No- Person is task-focused. Perfection is his/herstandard. Finds negatives. Go with the flow. Leave the door open. Be patient. Appreciate the No Person.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/201211
  12. 12. THE MAYBE PERSON Unable to make decision. Put off the difficult decision,hoping that a better choice willcome up. Establish a comfort zone. Use a decision-makingprocess. Don’t push the Maybe Person. Stay calm.WHO ARE THEY??HOW TO DEAL WITHTHEM??2/14/201212
  13. 13. THE WHINER Usually complaints a lot. Avoids taking responsibility. Wants sympathy. Has negative view of theworld. Cousins to No-People.WHO ARE THEY??HOW TO DEAL WITHTHEM?? Listen for the main points. Interrupt and get specific. Don’t agree or disagree withWhiners. Don’t try to solve Whiners’problems. Don’t ask Whiners why they’recomplaining:2/14/201213
  14. 14. “While you can’t change difficult people, you cancommunicate with them in such a way that theychange themselves. It’s a matter of knowing howto get through to them when they’re behavingbadly.”2/14/201214
  15. 15. 2/14/201215

×