Telework Symposium in Tokyo

Slide 1: Telework in France and Telework Promotion Policy in EU Tokyo - November 28, 2007 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07111-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007, All rights reserved

Slide 2: International Telework symposium BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07112-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 3: International Telework symposium France in a snapshot Population : 63,4M GDP : 1.792B€ Active population : 27,6M Male : 14,8M Female : 12,8M Public sector : ~20% Unemployment : 8,4% Average income : € 18K/year Seniors at work : 38,5% Retirement age : 60 Poor people : 5M Fertility rate : 2 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07113-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 4: International Telework symposium France 26 (4) regions – 100 (4) departments – 63M population 5 regions = 54,5% of GDP and 46% of population BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07114-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 5: International Telework symposium Four regions with commuting issues = 26,5% of GDP – 28% of population Nord – Pas de calais Rhône-Alpes 4 cities where commuting is difficult: •Lille •Lyon •Bordeaux •Marseille Aquitaine Provence – Alpes – Côte d’Azur BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07115-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 6: International Telework symposium Ile-de-France Region 8 departments 11,5 M inhabitants (18%) 28% of GDP Paris : 2,2M or 20.605 inhabitants per m² 22% of total internet users Average working time = 38,5 hours Flexitime = 32% for employees & 69% for managers 74% of employees are daily away from home more than 10 hours Commuting is very difficult & stressful BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07116-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 8: International Telework symposium How does France rank in Internet usage ? 53,7% of national population – 10,2% of EU-population - 2,8% of world population EU- Source: www.internetworldstats.com : June 2007 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07118-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 9: International Telework symposium Internet access in France in 2007 30,65M internet users in June 2007 46,6% of households have internet 94,1% of internet users at home have DSL access (July 2007) Most people connect from home or neighbours Connecting from work is declining 25% of internet users are 55+ Users = 53% male and 47% female BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS07119-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 10: International Telework symposium Broadband coverage in France for companies >10 employees Source: DIACT – TACTIS : http://diact.alkante.com/scripts/atlas/00_atlas.phtml?open_sig=77749119 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071110-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 12: International Telework symposium French paradox : working time and productivity Person/hours worked Individual productivity BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071112-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 13: International Telework symposium Some French workplace characteristics Hierarchy is dominant Legal environment is rigid Working time measurement is complicated Organisation is traditional Trust is low Management style is not innovative Advanced ICT usage is not yet common… it is starting…. Collaborative working environments are emerging Unions are not progressive Unionisation rate is <10% Lack of social negotiation culture BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071113-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 14: International Telework symposium Where do people work from ? Autonomy of working time BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071114-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 15: International Telework symposium % working at home at least one day a week BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071115-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 16: International Telework symposium Working time Two laws (Aubry laws) in 1998 & 1999 to reduce the weekly working time to 35H. They are a tool to regulate overtime hours Implementation scheme January 1, 2000 for companies with 20+ employees January 1, 2002 for the remaining ones Changed to 2001 & 2003 Does not apply to management Can be avoided if company agreement (« forfait jour ») New flexibility with additional amendments January 17, 2003 March 31, 2005 August 21, 2007 Real average working time 35,6H in companies with +10 employees 36,8H in companies with -10 employees (19,8% of total number of companies) BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071116-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 18: International Telework symposium French governmental action BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071118-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 19: International Telework symposium Definition of Telework in France The EU-telework framework agreement of 2002 was adopted by the French social partners on July 19, 2005 It was extended in May 2006 to become an InterProfessional National Agreement Next to that former agreements were existing in the fields of Telecom and Commerce The French definition differs from the European one « Le télétravail est une forme d’organisation et/ou de réalisation du travail, utilisant les technologies de l’information dans le cadre d’un contrat de travail et dans laquelle un travail, qui aurait également pu être réalisé dans les locaux de l’employeur, est effectué hors de ces locaux de façon régulière » BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071119-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 20: International Telework symposium Telework situation in Europe BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071120-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 21: International Telework symposium Telework in France First and only measurement of teleworkers done in August 2004 by DARES 2% = home-based teleworkers 5% = mobile workers (nomadic) Profile of the French teleworker Mainly « male » Highly educated Services sector & financial services Concrete reality is different… Increasing number of mobile workers which are not considered as teleworkers This way of doing avoids social negotiation The debate with regards to the employer’s responsibility is not considered even knowing that most of the mobile workers do work from home regularly BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071121-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 22: International Telework symposium Telework situation in France - issues The legal framework is in place (interprofessional agreement of 2005) « grey » telework is developing very fast under the name of « mobility » What are the issues ? Mobility is legally an « ambiguity » Lack of negotiation culture Health & safety is not perfectly under control in the case of « grey » telework Measuring the working time because of the 35-hours law Management by objectives is not yet a concrete reality in French management practices Traditional industrial culture is still pre-dominant in a country where ~70% of employment is in « tertiary » sector Working from home can be considered as being marginalised IS Security Cybersurveillance BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071122-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 23: International Telework symposium Security is still considered as a major inhibitor to flexible working schemes BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071123-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 24: International Telework symposium Telework doesn’t exist without a strong CWE BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071124-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 26: International Telework symposium Telework Promotion policy in EU Earlier presentations showed « telework » is not anymore a hot topic as such Europe has moved from Telework to e-Work to Collaboration@Work Flexicurity Now comes New paradigm Fewer permanent jobs Life-long learning Networks of competences & social networks Inter-generational management BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071126-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 27: International Telework symposium Inter-generational management in the workplace Source: Steelcase WokSpace Futures Research BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071127-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 28: International Telework symposium The workplace(s) ! Source: Steelcase WokSpace Futures Research Copyright 2005 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071128-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 29: International Telework symposium End of life of the traditional workplace ICT enables to work anywhere if broadband is available Talented people do not want anymore « 9 to 5 » schemes; even with flexibility Self-organisation is growing Collaboration & participation are new competitive drivers Social networks capitalise knowledge Telework will not anymore be the issue… BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071129-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 30: International Telework symposium Telework is embedded in the issues of the future of work Source: Flexible Working Survey 2007 BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071130-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 32: International Telework symposium Sources (1) BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071132-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 33: International Telework symposium Sources (2) INSEE : http://www.insee.fr/fr/home/home_page.asp DIACT : http://www.territoires.gouv.fr/tic/scripts/sig_site/c01_index.php?cont_id=1&cont_appli_id=3&nc= Le Journal du Net : http://www.journaldunet.com/chiffres-cles.shtml Flexicurity : http://ec.europa.eu/employment_social/employment_strategy/flex_meaning_en.htm CFDT : http://www.cadres-plus.net/template.php?id=413&looktype=breves Labour department : http://www.travail-solidarite.gouv.fr/ Telecom.gouv : http://www.telecom.gouv.fr/accueil.php3 ETUC : http://www.etuc.org/ INFSO Portal : http://ec.europa.eu/information_society/ecowor/index_en.htm European Agency for Health & Safety at Work : http://osha.europa.eu/ DG Employment – Social Affairs : http://ec.europa.eu/dgs/employment_social/index_en.htm BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071133-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 34: International Telework symposium Contact details Nicole Turbé-Suetens Cell : +33 6 82 18 39 66 Email : nts@distance-expert.com Skype : nts-distance-expert Networks : LinkedIn & Facebook www.distance-expert.eu www.esangathan.eu www.liaison-de.eu BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071134-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

Slide 35: International Telework symposium Thank you BP 50434 – 60617 La Croix St Ouen Cedex - France Réf - NTS071135-1 Tél : +33 6 82 18 39 66 - E-mail : nts@distance-expert.com Copyright Distance Expert™ 2007 – All rights reserved

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