Open Work @ Sun
Eric Mahé

Why Alternative Work Now?
Eco-Responsibility
Technology
Growing sensitivity to
Internet Finally Enables
environmental issues and
“Transparent”
workplace sustainability
Connectivity
Pandemics and
Real Estate Trends
Now Embrace Flexible Business Continuity
Alternative
Space Planning Work Flexibility Needed for
Regional
Work Crises/pandemics
Programs
Talent, Global
Skills/Demographics Economic Volatility
HR's “Squeeze” to Compete Greater Difficulty
forTalent on a Global Basis Forecasting
Corporate Headcount and Space
Precedents
Larger Organizations
are Now Adopting
Alternative Work
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Disaster Strikes: Your Systems Survive.
But Where Are Your Employees?
Traditional BCP/COOP addresses
• Systems – uptime, data recovery,
distribution, mirroring, etc.
• Facilities – safety, locations, etc.
But during a disaster/epidemic, what about:
• People – who do the work?
> Can they travel to work?
> Are they allowed to travel?
> Do they need to care for family members?
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Advantages of Flexible Workstyles as Part of Business
Continuity Strategy
Distributed human capital
Increased agility
• Through geographic dispersal of the
• Enterprises with remote workers are
workforce, employees are kept out of
more flexible, and this nimbleness
harm s way.
allows them to quickly recover from
unexpected emergencies.
Improved public health
Minimized disruption • Remote work strategies reduce the
chance of employees transmitting
• A dispersed workforce can help
disease at the office and provide a
organizations minimize disruption
safety net for organizations coping
following a major disaster or during
with bioterrorism threats.
extreme weather conditions.
Increased competitive
Speedier rebound
advantage
• Organizations with distributed workers
• A strong continuity plan helps an
often can stay open during
organization position itself as a secure
emergencies and, if they must close a
place to work and to conduct business
facility, are able to recover faster.
and helps to allay partner worries
about supply chain availability. Plus,
Less revenue loss using teleworkers enables an
• Shortened downtime translates into organization to provide ongoing
less lost revenue and improved customer support in emergency
customer responsiveness. conditions.
Source: ITAC Telework/BC Research, 2004
Reduced continuity costs
• Telework can help business continuity
departments offset recovery costs. 4

Enabling a Distributed Workforce
Distributed Workforce Planning
Workforce Organizational Practices
Continuity
Strategy Workplace Design
Change Management
Distributed
Workforce
Initiative Network Preparation
Identity Management
Supporting
Infrastructure Secure Remote Access
Strategy
Secure Desktops
Portal Access
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Working@home: 6 ans d'expérience (1)
• Basé sur le volontariat:
> Populations cibles (marketing, commerciaux)
> Moyens mis à la disposition
• Accord du manager:
> Une décision globale et concertée
> Une adéquation aux besoins de l'équipe
• Un démarrage progressif
> Quelques jours par mois …
> … par semaine
> ...
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Working@home: 6 ans d'expérience (2)
• Les « plus »:
> Flexibilité absolue:
> Personnelle et professionnelle
> Adaptation aux contraintes « Ile de France »
> « Open Space » vs « A la maison »
> Valorisation du rapport de confiance:
> Nature des échanges moins « scolaires »
> Efficacité accrue
> Changement d'éco-système:
> « Sortir plus pour gagner plus »
> Amélioration de la relation client
> Augmentation du périmètre d'intervention
> Miroir réel des réseaux sociaux (Facebook, ...)
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Working@home: 6 ans d'expérience (3)
• Les « moins »
> Désocialisation au sein de l'entreprise
> Moins de visibilité
> Moins de voisinage
> Moins d'implication
> Mais …
Rapprochements individuels plus forts
−
Bonne adéquation aux équipes virtuelles
−
Efficacité accrue des réunions
−
> Pression sur l'environnement personnel
> Informatique, … , climatisation ...
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Working@home: 6 ans d'expérience (4)
• Conclusion:
Une expérience hautement enrichissante
>
Une possibilité « d'essayer le futur »
>
Un apprentissage de l'autonomie
>
Une ouverture vers les communautés
>
… et surtout …
>
> Un point de « non retour »
> « 100% au bureau … plus jamais ça !! »
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