CESSI/Employment Network Training Slides


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From our April 15, 2011 day-long training on becoming an Employment Network in NJ

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  • Ticket To Work April 19, 2011
  • Ticket To Work April 19, 2011
  • Ticket To Work April 19, 2011
  • CESSI/Employment Network Training Slides

    1. 1. TASC and Partnership Plus January 2011 Joel Middleton & Mike Yozzi
    2. 2. EN TASC <ul><li>The EN TASC was established to address technical assistance needs identified by ENs to provide regional and functional services to deliver improved training , enhance internal procedures , increase Ticket assignments and payments , and help ensure more Ticket Holders access and retain employment . The EN TASC will assist ENs in attaining new competencies and in meeting performance objectives. </li></ul>
    3. 3. TASC Services <ul><li>Technical Assistance Services </li></ul><ul><ul><li>Call Center: Inbound & Outbound </li></ul></ul><ul><ul><li>Recruitment Outreach and Support </li></ul></ul><ul><ul><li>Activation Services </li></ul></ul><ul><ul><ul><li>Orientation Teleconference </li></ul></ul></ul><ul><ul><ul><li>Basics Training </li></ul></ul></ul><ul><ul><ul><li>Payments Training </li></ul></ul></ul><ul><ul><ul><li>Weekly Calls, Email Updates </li></ul></ul></ul><ul><ul><ul><li>Technical Assistance Bulletins </li></ul></ul></ul><ul><ul><li>Business Support Services </li></ul></ul><ul><ul><ul><li>Ticket Assignment Status Checks </li></ul></ul></ul><ul><ul><ul><li>In-Depth Payment Technical Assistance </li></ul></ul></ul><ul><ul><ul><li>IWP Review Team </li></ul></ul></ul><ul><ul><li>Performance Monitoring </li></ul></ul><ul><ul><ul><li>Oversight of Competencies Profiles </li></ul></ul></ul><ul><ul><ul><li>Annual Performance and Outcome Report (APOR) </li></ul></ul></ul><ul><li>Web-based Resources </li></ul><ul><ul><li>www.yourtickettowork.com </li></ul></ul><ul><ul><li>Recruitment tools (Estimator, Toolkit) </li></ul></ul><ul><ul><li>EN Portal </li></ul></ul><ul><ul><li>Training tools </li></ul></ul><ul><li>Training Resources </li></ul><ul><ul><li>Understanding Ticket to Work and Work Incentives </li></ul></ul><ul><ul><li>How to Become an EN </li></ul></ul><ul><ul><li>EN Operational Basics </li></ul></ul><ul><ul><li>Payments </li></ul></ul><ul><ul><li>EN Core Competencies </li></ul></ul><ul><ul><ul><li>Best Practices (Based on 2010 Experiences) </li></ul></ul></ul><ul><ul><li>Supplemental Offerings </li></ul></ul><ul><ul><ul><li>Service Systems: Workforce, VR/Partnership Plus, Goodwill, Mental Health, Native American, Employers </li></ul></ul></ul><ul><ul><ul><li>Disability Employment Sessions (guests) </li></ul></ul></ul>
    4. 4. TASC Competencies Model <ul><li>State Research and Profile Creation </li></ul><ul><li>EN Competency Continuum </li></ul><ul><ul><li>Recruitment: organizations that have done similar work </li></ul></ul><ul><ul><li>Activation: organizations seeking ground floor success </li></ul></ul><ul><ul><li>Payments: organizations seeking second tier success </li></ul></ul><ul><ul><li>Oversight: rewarding quality organizations </li></ul></ul><ul><ul><li>Optimization: attain benchmark performance levels </li></ul></ul><--------------------------------------------------------Training -------------------------------------------------------  Recruitment Activation Payments Oversight Optimization <----------------------------------- Performance Monitoring --------------------------------------- 
    5. 5. Partnership Plus: - Factors Contributing to the Success of Partnership Plus - Benefits of Partnership Plus
    6. 6. What Is Partnership Plus? <ul><li>Partnership Plus is a service delivery model under which SSA will compensate a State VR agency and an EN for successfully serving the same beneficiary under the same Ticket in certain circumstances </li></ul><ul><li>Only applies to situations where VR chooses to serve a beneficiary under the CR program </li></ul><ul><li>The service provision must be sequential, not concurrent </li></ul><ul><li>> VR provides the up-front services leading to job placement and EN secures Ticket assignment after VR case closure </li></ul><ul><li>> Ticket regulations only allow a Ticket to be with one service provider at a time </li></ul>
    7. 8. Successful Implementation of Partnership Plus <ul><li>Three factors contribute significantly to the successful implementation of Partnership Plus </li></ul><ul><li>Having a pool of qualified ENs serving the state </li></ul><ul><li>Ensuring that beneficiaries understand their options under the Ticket program after VR case closure </li></ul><ul><li>Having VR counselors who understand the opportunities offered by the Ticket program and Partnership Plus </li></ul>
    8. 9. There Is a Delay <ul><li>A number of factors create an inherent delay in moving a beneficiary’s Ticket in and out of the “in-use SVR” status </li></ul><ul><li>VR cases are closed throughout the month </li></ul><ul><li>There are 80 State VR agencies - Some submit electronic files once a month, some quarterly, and some less often </li></ul><ul><li>MAXIMUS uploads data into their system once a month - Takes a couple of weeks to complete this process </li></ul>
    9. 10. ENs Serving the State <ul><li>ENs need to understand both the benefits of participating in the Ticket program and the benefits of taking Ticket assignments after VR case closure </li></ul><ul><li>Some ENs are hesitant to take to take Ticket assignments from successful VR consumers because of the loss of Phase 1 milestone payments </li></ul><ul><li>> ENs have opportunity to serve beneficiaries who are already employed and have been stabilized in employment for at least 90 days </li></ul><ul><li>> In the case of a beneficiary who was successfully closed by VR and later lost his/her job, the EN has the opportunity to work with a beneficiary who has received services from VR and has some work history </li></ul><ul><li>> Phase 1 milestones are still available if EN operates under outcome only payment system </li></ul>
    10. 11. Beneficiaries Need to Understand Their Options <ul><li>As a beneficiary is completing VR services, she/he needs to know several things </li></ul><ul><li>The Ticket still has value after VR case closure </li></ul><ul><li>The Ticket can be assigned to an EN to secure ongoing support services, job retention services, and other services and supports to maintain and advance in employment </li></ul><ul><li>How to locate ENs serving the area </li></ul><ul><li>Benefits planning services are available </li></ul><ul><li>> Work Incentives Information and Referral Center </li></ul><ul><li>> WIPAs </li></ul>
    11. 12. Importance of VR Counselor Training <ul><li>VR agencies experience significant turnover in staff </li></ul><ul><li>Tight state budgets have resulted in VR counselors being furloughed </li></ul><ul><li>VR counselors have large caseloads and significant responsibilities associated with their law and regulations </li></ul><ul><li>The Ticket and Partnership Plus have created additional work for VR staff </li></ul><ul><li>> Need staff to manage electronic reporting of CR cases </li></ul><ul><li>> VR counselors need to be trained to be able to give beneficiaries accurate information on their options </li></ul>
    12. 13. Benefits of Partnership Plus
    13. 14. Benefits of Partnership Plus <ul><li>Provides beneficiaries access to VR for upfront services & ENs for ongoing support services after job placement </li></ul><ul><li>Provides a new option for assisting beneficiaries to maintain and advance in employment after VR closes the case </li></ul><ul><li>> An alternative to State VR agency providing post- employment services </li></ul><ul><li>Many beneficiaries will achieve 9 months of earnings above SGA with assistance from an EN </li></ul><ul><li>> VR is not designed to provide long-term supports after job placement </li></ul><ul><li>> Most VR agencies close cases when consumers are employed for 90 days </li></ul>
    14. 15. Benefits to VR Counselors (Continued) <ul><li>Provides an alternative for beneficiaries who are being wait-listed based on an Order of Selection </li></ul><ul><li>Reduces the need for re-opening cases when beneficiaries need additional assistance after case closure </li></ul><ul><li>Provides another option for beneficiaries whose VR cases are closed unsuccessfully </li></ul>
    15. 16. Partnership Plus: Benefits to the Beneficiary <ul><li>Access to services that are individualized and sequential </li></ul><ul><li>Access to a wider scope of services </li></ul><ul><li>Facilitates a coordinated system of services </li></ul><ul><li>Expands access to job retention services and other types of ongoing supports and post-employment services that beneficiaries often need to retain, regain, and advance in employment </li></ul>
    16. 17. Benefits to ENs and VR Agencies <ul><li>Promotes increased communication between and among service providers (e.g., information on Ticket program, work incentives, VR services, etc.) </li></ul><ul><li>Increases and improves collaboration among service providers by encouraging partnerships, instead of competition over Ticket assignments </li></ul><ul><li>Provides a source of unrestricted funds that can be used to </li></ul><ul><li>> Support and expand the infrastructure of service providers serving the state </li></ul><ul><li>> Provide bridge funding for service providers experiencing cuts in funding during hard economic times </li></ul><ul><li>> Fill gaps in services </li></ul>
    17. 18. Benefits to Both VR and ENs <ul><li>Potential to strengthen all partners in the system </li></ul><ul><li>> Increases CR payments to VR agency </li></ul><ul><li>> Increases milestone and outcome payments to ENs </li></ul><ul><li>Potential to minimize/share administrative tasks associated with tracking work and earnings, and submitting for payments from SSA </li></ul><ul><li>> Usually done based on a written agreement </li></ul>
    18. 19. Partnership Plus: Benefits to ENs <ul><li>In addition to all of the benefits an EN may get from participating in the Ticket program </li></ul><ul><li>Opportunity to service beneficiaries who are already working or have some work history </li></ul><ul><li>Does not interfere with EN providing services under a vendor agreement while the VR case is open and later functioning as an EN for the same Ticket Holder </li></ul>
    19. 20. Partnership Plus: Benefits to VR <ul><li>Reduction in paperwork – Submission of SSA 1365 no longer needed for CR cases </li></ul><ul><li>Increases choices for consumers to access services and supports necessary to maintain, regain, and advance in employment, i.e., an alternative to VR providing post-employment services </li></ul><ul><li>Enhances VR’s ability to focus on long-term “competitive” employment </li></ul>
    20. 21. Benefits to VR Counselors (Continued) <ul><li>Reduces the need for re-opening cases when beneficiaries need additional assistance after case closure </li></ul><ul><li>Provides another option for beneficiaries whose VR cases are closed unsuccessful </li></ul><ul><li>The Ticket program also provides an alternative for beneficiaries who are being wait-listed based on a State’s Order of Selection </li></ul>
    21. 22. Benefits to SSA and Taxpayers <ul><li>More beneficiaries going to work and reducing/eliminating reliance on disability benefits results in increased savings to the Social Security Trust Fund and the General Revenue Fund </li></ul>
    22. 23. You Can Help! <ul><li>We are updating the Partnership Plus online Toolkit ( http://PartnershipPlus.cessi.net ) </li></ul><ul><li>Your thoughts and ideas are welcome </li></ul><ul><li>Help us identify examples of useful tools, forms and agreements </li></ul>