> INFORMATIONAL LIVES OF THE POOR:
AN EXPLORATORY STUDY IN THREE MEXICAN COMMUNITIES
JUDITH MARISCAL & MARÍA ANGÉLICA MART...
> OBJETIVES
We seek to understand how the poor obtain, share and use ICT
on their everyday life –what we call the informat...
> METHODOLOGY
Does ICT access enhance the capabilities/assets of members
of low- income communities?
>2
How the adoption o...
BROADBAND
ACCESS
NO
YES
Las Margaritas
Fixed
broadband
Mobile
broadband
Shared public access
Local Mobile Network
M-Bankin...
> LAS MARGARITAS
. Agency: TOA (NGO)
. No ICT Intervention
. Access to: Radio, TV, Community
shared telephone (sat)
> Comm...
> SANTIAGO NUYOÓ
. Agency: Telecomm (public entity)
. Intervention: Mobile local access and M-
Banking
. Access to: Radio,...
> SAN MIGUEL DE ALLENDE
. DIRSI, introduced by NGO Jóvenes .
Adelante to the community.
. Intervention: Provision of 3G Ta...
The prevailing idea is that those who can reap the most
benefits from ICTs are children and youth. High expectations
are p...
“Learning by doing” and “Leaning by watching” enables
populations at the BOP to develop new skills, to engage in new
pract...
> IMPACT ON HUMAN CAPITAL
Santiago de Nuyoó:
Banamex Foundation>1
“Even I said I´d never learn… I could
not even imagine h...
Family members as infomediaries: contributed in creating
conditions for the most vulnerable social groups to feel trust,
c...
> RESULTS
Las Margaritas>1
Lack of ICT access generates negative Social
Capital as the community trusted a gatekeeper.
> O...
One of the main benefits of access to ICTs is
obtaining information may create business
opportunities and reduce transacti...
> RESULTS
IMPACT ON FINANCIAL CAPITAL
> SAN MIGUEL DE ALLENDE
This case highlighted the value of young family
members as i...
> RESULTS
> SANTIAGO DE NUYOÓ
“So I said I´ll never learn ... not even
imagine having a phone in my hand ... And I
learned...
When ICT access is supported by effective training through
infomediaries, information and communication strategies
indeed ...
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Informational lives of the poor: an exploratory study in three mexican communities

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Presentación elaborada por la Dra. Judith Mariscal y María Angélica Martínez para la conferencia TPRC, realizada el 27 de septiembre de 2013 en Washington DC.

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Informational lives of the poor: an exploratory study in three mexican communities

  1. 1. > INFORMATIONAL LIVES OF THE POOR: AN EXPLORATORY STUDY IN THREE MEXICAN COMMUNITIES JUDITH MARISCAL & MARÍA ANGÉLICA MARTÍNEZ September 26, 2013
  2. 2. > OBJETIVES We seek to understand how the poor obtain, share and use ICT on their everyday life –what we call the informational lives of the poor. >2 Using “before and after” studies we attempt to identify and understand mechanisms through which ICT (and broadband, in particular), may have an impact on poverty alleviation >1
  3. 3. > METHODOLOGY Does ICT access enhance the capabilities/assets of members of low- income communities? >2 How the adoption of broadband and other ICTs (or lack of) changes the pattern of information seeking? Can these changes be tied to development outcomes? >1 RESEARCH QUESTIONS:
  4. 4. BROADBAND ACCESS NO YES Las Margaritas Fixed broadband Mobile broadband Shared public access Local Mobile Network M-Banking Access through Tablets with 3G (personal, ubiquitous and continuous) SANTIAGO NUYOÓ SAN MIGUEL DE ALLENDE: -CRUZ DEL PALMAR -LOS TORRES -ESTANCIA DEL CANAL > INTERVENTION
  5. 5. > LAS MARGARITAS . Agency: TOA (NGO) . No ICT Intervention . Access to: Radio, TV, Community shared telephone (sat) > Community Center (library and computer with no connectivity) > Productive community activity: Cooperative “Flor del Desierto”
  6. 6. > SANTIAGO NUYOÓ . Agency: Telecomm (public entity) . Intervention: Mobile local access and M- Banking . Access to: Radio, TV, lSat and Telecentre (restricted) > Telecomm provided satellite connection with local mobile network and financial services. NGO offered financial and digital training.
  7. 7. > SAN MIGUEL DE ALLENDE . DIRSI, introduced by NGO Jóvenes . Adelante to the community. . Intervention: Provision of 3G Tablets, donated by Nextel. . Access to: Radio, TV, and mobile broadband > Tablets were given to 3 undergraduate students, who were responsible of teaching their family members. Searching techniques and instruction strategies were provided by DIRSI.
  8. 8. The prevailing idea is that those who can reap the most benefits from ICTs are children and youth. High expectations are placed on having kids learn how to use the Internet; it is perceived as a key instrument for social mobility through education. >2 People have preconceptions about the potential benefits of Internet use: regardless of its availability.>1 INITIAL OBSERVATIONS: > RESULTS
  9. 9. “Learning by doing” and “Leaning by watching” enables populations at the BOP to develop new skills, to engage in new practices and to find useful applications for old and new abilities and interests. >2 The role of infomediaries allows permanent communication with primary social ties, and results in contacts with institutions, service providers and authorities. >1 IMPACT ON HUMAN CAPITAL: > RESULTS In terms of skills, the impact of ICTs does not imply a direct, immediate link between increased access and improved livelihoods; the positive impact on human capital requires effective training process. >
  10. 10. > IMPACT ON HUMAN CAPITAL Santiago de Nuyoó: Banamex Foundation>1 “Even I said I´d never learn… I could not even imagine having a phone in my hand… and I learned to dial and text and now I say, that´s good. I can also send payments, not many because we don´t spend much but there are some.” [Interview, Agustina, 47, housewife Nuyoo, 25/10/2012] San Miguel de Allende: Immediate Family>2 “I asked her what she wanted to find out about and she mentioned several things, including about breast cancer. She said she was always been curious to find out what is and what causes it.” [Diary, Leontina, 23, grant holder, San Miguel, 27/03/2012] CRUCIAL ROLE OF INFOMEDIARIES
  11. 11. Family members as infomediaries: contributed in creating conditions for the most vulnerable social groups to feel trust, confidence, empowerment. >1 IMPACT ON SOCIAL CAPITAL: > RESULTS “I though this was only for those who are young. ‘We are here in the kitchen and looking for something to eat, but when they taught me, I realized that I can learn. I liked it because I can see things I told my neighbor: -I can do things now. I was pleased to brag about it.” [Interview, Omar´s mother, 43, San Miguel, 04/04/2013]. >
  12. 12. > RESULTS Las Margaritas>1 Lack of ICT access generates negative Social Capital as the community trusted a gatekeeper. > One of the community members centralizes all the public information and functions as a true gatekeeper, filtering the news that deserves to be disseminated and concentrating knowledge about subsidies and social benefits. San Miguel de Allende>2 Grant holder´s skills and ability to connect to the Internet, in San Miguel, changed the communication and power relations. Government officials approach grant holders to access, process, generate and convey key information. “Now, [with the tablet] it will be easier for me when my delegate calls me to help write e-mails or whatever. [As] I´m the only one in the town who knows how to use the internet, [that] is an advantage” [Interview, Isela, 23, grant holder, San Miguel, 24/03/2013] IMPACT ON SOCIAL CAPITAL: ELIMINATION OF GATEKEEPERS Adopting broadband may strengthen social capital and political participation>
  13. 13. One of the main benefits of access to ICTs is obtaining information may create business opportunities and reduce transactions costs. > LAS MARGARITAS Cooperative Flor del Desierto products are available in websites created by NGO, but members of the community cannot access the web page. “We need to be taught to use the computer and the Internet; they say that we can talk outsiders.” [Interview, Ángeles, 52, member of Flor del Desierto Cooperative, Las Margaritas, 07/09/2012]. > RESULTS IMPACT ON FINANCIAL CAPITAL > Cooperative Flor del Desierto products
  14. 14. > RESULTS IMPACT ON FINANCIAL CAPITAL > SAN MIGUEL DE ALLENDE This case highlighted the value of young family members as infomediaries. Sharing common assets created incentives for information queries that could generate family income. “When I visited the FONAES web page, I thought that we could ask for a loan to open a kitchen that I would open with my mother…” [Leontina, Student].
  15. 15. > RESULTS > SANTIAGO DE NUYOÓ “So I said I´ll never learn ... not even imagine having a phone in my hand ... And I learned to write and send messages and I thought it's good. but now I can also send payments, not many because we don´t spend a lot". [Housewife, 47, Santiago Nuyoo, 25/10/2012] IMPACT ON FINANCIAL CAPITAL
  16. 16. When ICT access is supported by effective training through infomediaries, information and communication strategies indeed change and capabilities are enhanced. >2 > CONCLUSIONS Without broadband access, communities face high transaction cost and forego business opportunities >1
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