Ideas to consider when designing a Next Generation Workplace Created by : dirk shaw Web : www.dirkshaw.com Email : [email_address]

"Futurizing" your organization—that is, creating an organization that thinks in the future tense, and acts in the present—is a prerequisite for success in a rapidly changing and uncertain world”. James L. Morrison , World Future Society

Trends shaping the workplace 73 percent of companies worldwide will increase spending on innovation in 2005, up from 64 percent in 2004, Telework will be practiced by more than 60 million people Employees are signing written agreements that specify how virtual they can be so they can take control of their work life 70% of all US jobs created since 1998 – 4.5 million jobs require judgment (knowledge workforce) Mobile Hotel Home Airport Customer Location Next Generation Workplace Services Figure: Traditional offices are disappearing

73 percent of companies worldwide will increase spending on innovation in 2005, up from 64 percent in 2004,

Telework will be practiced by more than 60 million people

Employees are signing written agreements that specify how virtual they can be so they can take control of their work life

70% of all US jobs created since 1998 – 4.5 million jobs require judgment (knowledge workforce)

Your Knowledge workforce is growing Two and a half times faster than the number of transactional jobs Three times faster than employment in the entire national economy. Salaried are paid up to two and a half times higher than counterparts

Two and a half times faster than the number of transactional jobs

Three times faster than employment in the entire national economy.

Salaried are paid up to two and a half times higher than counterparts

Current tools need improvements to maximize value of your knowledge workers To many interfaces to access information Information is not in context of task or business process Limited multi channel delivery Lack of tools for managing the fuzzy front end of innovation Source: forrester research

To many interfaces to access information

Information is not in context of task or business process

Limited multi channel delivery

Lack of tools for managing the fuzzy front end of innovation

The Next Generation workplaces will address changing behaviors and demographics Global Collaboration and Knowledge Sharing Innovation networks that seamlessly weave together internal and external teams Customer Experience Management Increasing consistency across various touch points Remote Workforce Enablement Anywhere anytime access to information and applications Aging Workforce Capturing Knowledge and Insights in the context it was created before it walks out the door Xbox generation is entering workforce Must provide tools to amplify the power of imagination, creativity and self expression thru experiential learning

Global Collaboration and Knowledge Sharing Innovation networks that seamlessly weave together internal and external teams

Customer Experience Management Increasing consistency across various touch points

Remote Workforce Enablement Anywhere anytime access to information and applications

Aging Workforce Capturing Knowledge and Insights in the context it was created before it walks out the door

Xbox generation is entering workforce Must provide tools to amplify the power of imagination, creativity and self expression thru experiential learning

Focus on innovation, experience and interoperability with your Enterprise Content Management platform

Web 2.0 services are driving Innovation and Experience

Next Generations Workplaces will create a Blue ocean in ECM market

Experiences must adapt to the situation and context

Innovation and efficiency are Yin and Yang of next generation workplaces Innovation Efficiency Culture of collaboration Collaboration spans across entire value chain Systematic processes for managing innovation Team oriented structures Knowledge Based Organization Self Service Organizational Alignment Reduced managerial/employee friction Improved orientation and ongoing training programs Reduced overtime costs Reduced administrative costs Greater flexibility and accuracy in team building Personalized rewards and incentive programs Improved understanding of business objectives Increased understanding of customers needs, perceptions and behaviors Greater visibility into who knows what Ability to capture, share and reuse best practices

Collaboration spans across entire value chain

Systematic processes for managing innovation

Team oriented structures

Reduced managerial/employee friction

Improved orientation and ongoing training programs

Reduced overtime costs

Reduced administrative costs

Greater flexibility and accuracy in team building

Personalized rewards and incentive programs

Improved understanding of business objectives

Increased understanding of customers needs, perceptions and behaviors

Greater visibility into who knows what

Ability to capture, share and reuse best practices

Scan bleeding edge horizon to drive innovation and experiences

Think of content as services to increase reuse across channels

Eliminate implementation complexity

Summary Drive Innovation and Efficiency across entire value chain Build a platform for remote workforce enablement Focus on engaging user experiences Understand the shifting behaviors of your workforce

Drive Innovation and Efficiency across entire value chain

Build a platform for remote workforce enablement

Focus on engaging user experiences

Understand the shifting behaviors of your workforce