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When did we
start trusting                                        September 2008



strangers?
                       ...
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Contents
Introduction
  ➜ No strangers anymore
Welcome to the new influence
landscape
  ➜ The rise of social media
 ...
5




Methodology
This unique perspective comes from data collected in          Every market is representative by age and ...
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No Strangers Anymore
Long before the concept of marketing existed our sources          Today the web is driven by it...
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                                                                                                                      ...
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    The rise of social media
 From its inception the internet has allowed consumers to                  These devel...
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  The rise of social media                                                           cont.

  The scale of this rev...
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   The rise of social media                                                     cont.

    Bloggers are also very a...
17




Digital friends                                                                                                    ...
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Strangers Report

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A study about influencers and social media, based on UM's bespoke global study Wave3

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Strangers Report

  1. 1. 1 When did we start trusting September 2008 strangers? 29 countries 17,000 internet users How the internet turned us all into influencers © Universal McCann 2008
  2. 2. 3 Contents Introduction ➜ No strangers anymore Welcome to the new influence landscape ➜ The rise of social media ➜ Digital friends ➜ Proliferation of influencer channels The impact ➜ The influence economy ➜ The democratisation of influence ➜ The new super influencers
  3. 3. 5 Methodology This unique perspective comes from data collected in Every market is representative by age and sex to the the third instalment of Universal McCann’s global digital 16-54 Active Internet Universe. Quotas and universe sizes research programme “Wave”. The research was completed were established from local data sources such as TGI among 17,000 active internet users in 29 countries – and Simmons. making it one of the most wide reaching investigations into the subject of influence and word of mouth. Respondents To qualify as a member of the Active Internet Universe the are provided by the world’s leading online panel companies, respondent needs to be using the Internet everyday or every all recruited to strict ESOMAR standards. other day. They are the audience that matter to current and future of marketing communications and represent the consumer that are driving the new influence landscape. Australia Mexico Austria Netherlands Canada Romania China Pakistan Czech Republic Philippines Denmark Poland France Russia Germany South Korea Greece Spain Hong Kong Switzerland Hungary Taiwan India Turkey Italy UK Japan USA
  4. 4. 7 No Strangers Anymore Long before the concept of marketing existed our sources Today the web is driven by its’ users and peoples’ thoughts of information were limited. What we now tag “Word of on everything are found across the web, personal blogs, to Mouth” was the only source of information outside religion, reviews on price comparison sites and wish lists on Amazon the monarchy and the state. People’s lives were localised are just some examples. It is now incredibly easy to share and the information that impacted on their main decisions opinions and cultivate influence, often without even trying. in life came from friends, family or perhaps the man in the The result has been the democratisation of influence to market. Then came the mass media age: newspapers, radio the masses. and the television set created exposure to influences beyond the ancient controllers of information. This is a fundamental change in the way we source and share opinions and today anyone can wield influence far However this influence was still professional and top down – beyond their immediate social group. In the old days the the news reader, the columnist and the expert. Mass media conversations we had with our immediate peers generally Graham, UK offered little in terms of consumer recommendation; readers’ stayed inside that network. Today opinions and experiences Agnes, France letters in newspapers and magazines or phone-ins on TV are shared worldwide. Never before have we been exposed and radio shows were as far as consumer influence went. to so many opinions and recommendations from so many Peer to peer interactions remained localised and face to face. people - most of whom are complete strangers, without the aura of expertise or celebrity recognition. Carlos, Brazil Then along came the web and a revolution began. In the early days, bulletin boards, chat rooms and home brew The result is an influence economy that is forcing everyone websites allowed those technically in the know to project their in the public realm including the owners of products and thoughts and opinions. More recently social media such as brands to become more transparent, open, conversational blogs, social networks, photo or video sharing sites and wikis and honest. They have to rethink the way that influence is have opened the door to consumer publishing and hundreds distributed and the role of marketing communications in an of millions have embraced it. information landscape dictated by consumers. Dmitri, Russia
  5. 5. 9 Welcome to the new No Strangers Anymore cont. influence landscape This study demonstrates through a unique global research technology. We all share influence today whether we actively project in 29 countries that things have changed forever. In the mean to or not. new influencer landscape there are five fundamental changes that every brand and marketer will have to acknowledge. New super influencers rise above the mass: Not all Anyone can influence anyone: We now trust strangers as much as our closest friends. consumer influencers are equal. A new breed of “super influencers” has been created by the tools of the social media revolution. 3 key trends Friendship is no longer local or face to face: It’s becoming distant and virtualised. The new influence ecosystem has fundamentally changed how we buy products and services: There is a new level ➜ The rise of social media ➜ Digital friends of transparency and truth that all public institutions, Everybody is an influencer: The power to influence no companies and brands have to adhere to. longer belongs to the experts or “those in the know”. The idea that we live in a simplistic world where there is a small group of “influencers” who dictate the agenda to everyone Darren, UK ➜ Proliferation of influencer channels else is no longer true thanks to social media and digital Scott, USA Michael, Germany Yvonne, Switzerland Olga, Greece Teresa, Canada Brendan, Hungary
  6. 6. 11 The rise of social media From its inception the internet has allowed consumers to These developments combined with the ever falling costs of create content in a manner that was never possible in the computing and broadband have enabled a global revolution age of mass media where TV, radio and press belonged in consumers publishing their content and thinking. to the professionals. The web reduced the barriers to production and opened the channels of distribution to This explosion of social media has created hundreds of anyone with a desire to create content or share their millions of content creators as demonstrated by data from thoughts and opinions. our Global Social Media Tracker in Figure 1. This shows massive growth in a very short period of time and users In the early days it required technical knowledge, experience have gradually moved from passive consumers to active and a substantial investment in computing hence the impact creators. Writing blogs has risen from 28% to 44%, creating was limited to the geek community. However, in the last a social network page has grown from 27.3% to 57.5% few years these barriers have disappeared and consumer and uploading a video clip from 10% to 42%. The result content and opinion has exploded due to the emergence of is billions of thoughts and opinions online available mass market social media platforms like YouTube, Blogger for anyone to read which is driving an influence revolution. and MySpace. Social Media adoption over time (Waves 1 – 3) 90% Read blogs/weblogs 80% Start my own blog/weblog Leave a comment on a blog site 70% Upload my photos to a photo sharing site 60% Upload a video clip to a video sharing site % Ever done 50% Watch video clips online Create a profile on a social network 40% 30% 20% 10% 0% Wave 1 Sep 06 Wave 2 Jun 07 Wave 3 Mar 08 Figure 1: “Social Media adoption over time (Waves 1 – 3)” Global Average Source: Universal McCann Social Media Tracker – Power to the People
  7. 7. 13 The rise of social media cont. The scale of this revolution is demonstrated by Figures 2 They are also sharing content; 55% are sharing photos, 22% and 3, which show the extent of content that social network are uploading videos and 23% are uploading applications, users and bloggers are uploading. It is clear that social all of which project opinions and endorse brands if included. media has become a platform for directly sharing opinion and thoughts; 34% of social network users are sharing opinions on music, 31% are writing a blog inside their profile and almost 10% have promoted a band. What I do with my social network profile Monica, Spain Install applications Favourite / 23.3% Glen, UK currently listened to music 33.6% Promote a band Hugh, Canada 9.8% Upload photos Write a blog 55.1% Upload 30.8% videos 21.9% % added to your social network page Figure 2: “What do you do with your social network profile?” Social Network Users, Global Average. Source: Universal McCann Social Media Tracker – Power to the People
  8. 8. 15 The rise of social media cont. Bloggers are also very active in terms of sharing opinions and recommendations; 32% have shared recommended websites, 29% their favourite music and 28% opinions on products and brands. This is a massive volume of opinion that is fuelling the new influence landscape. What do I post on my blog? Upload Opinions on Have you seen the new Universal McCann website? music products Check it out and brands Recommended www.universalmccann.com 20% websites 28% 32% Stories from other blogs Videos 23% 24% Favourite/ currently listened Photos to music 50% 29% Widgets 14% % posted to your blog Spyros – Greece Federico – Panama Figure 3: “When writing a blog, which of the following do you post?” Blog writers only, Global Average. Source: Universal McCann Social Media Tracker – Power to the People
  9. 9. 17 Digital friends How I use social networks Since its inception as a closed academic and military and communication is much more frequent and casual. network the web has had a major impact on the way its What is interesting is the extent to which social media users communicate and the nature of the social contacts is beginning to rival its more established equivalents, they maintain. In 2008, 1.5bn people are online and the with nearly 58% having joined a social network. But impact of the internet has spread into the way we interact more importantly, as Figure 5 shows, these users are and communicate as a society. communicating in new ways, with 66% using them to stay in contact with existing friends, 42% using them to meet Figure 4 shows the penetration of different communications new people and 18% for dating. platforms; email is universally used and instant messenger Stay in contact is adopted by more than 80% of users world-wide. This has It is extending our definition of friendship and with existing moved billions of personal interactions into the virtual and is a fundamental shift towards a virtual friends 58% written word, where it is much easier to spread influence communications platform. Dating 18.3% How I communicate online Email 99% Instant messenger 81.6% VOIP 51.3% Meet new friends 42% Social network 58% Figure 4: “Thinking about the Internet, which of the following have Figure 5: “What do you do with your social networking profile?”, you done?”, Global Average. Source: Universal McCann Social Media Global Average. Source: Universal McCann Social Media Tracker – Tracker – Power to the People Power to the People
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