Small Business Server
B siness Se e
Part 3
Presented by :
Robert Crane BE MBA MCP
director@ciaops.com
director@ciaops com
Computer Information Agency
http://www.ciaops.com
Agenda
Week 1 – What is SBS / Setup
Week 2 – Using & configuring SBS
Week 3 – Advanced / Troubleshooting
2

Week 3 Agenda
SharePoint
Remote access
Security
– Viruses, spam, updates, backups
updates,
Troubleshooting
Links
Books
3
The plan
Workstation
Remote User
Tape Drive
Switch
ADSL Router
SB Server Internet
Fax Modem
4

SharePoint services
Internal web site that is at
http://companyweb/
Central point for employees to
collaborate and share information.
Contains several types of items
– Document and picture libraries
– Lists
– Discussion boards
– Surveys
5
Companyweb
6

SharePoint services
Document and picture libraries
– Web pages that make it easy to view
upload and organize documents.
– Can create many different document and
picture libraries.
7
Companyweb
Document
&
Picture
Libraries
8

Interacting
Change the view - For example in explorer
view, details, thumbnails etc.
Add items – Create or upload new
documents.
Check out items – Prevents others from
modifying files until checked back in.
in
Alert me – Notify you of changes made to
item.
Import / Export – to / from Excel.
Discuss – add comments.
9
Companyweb
Views Actions
Documents
Alerts
Modify
10

SharePoint - Libraries
Demo
11
SharePoint services
Lists
– Web pages containing posting by network
users.
– Can create announcements, help desk,
links, vacation calendar.
12

SharePoint - Lists
Demo
13
SharePoint services
Discussion boards
– Web pages that can poll users on the
topic of your choice.
14

SharePoint – Discussions
Demo
15
Site customization
From the home page select Site
settings.
From here can manager users, change
title, apply a theme.
16

Companyweb
Site Settings
17
Site customization
Demo
18

Manage Site users
Guest – Can only access items they
are given permission.
Reader – Read only access.
Contributor – Reader rights plus ability
to add content.
Web designer – Contributor plus rights
to customize existing items.
Administrator – Full control. 19
Home page customization
Home page made up of several parts :
– Quick link bar
– Top link bar
– Announcements
20

Companyweb
Home Link
Link Bar
Modify
Quick Link
21
Site customization
22

Home page customization
Add a web part.
part
Move web parts around.
Minimize or close web part.
Modify a web part.
23
Add a web part
24

Site customization
Demo
25
SharePoint limitations
Files are not stored in folders on hard
disk like normal.
If SharePoint fails, unable to access
documents and information.
Initially slow to load.
Must have Office Professional to save
directly to document library.
26

SharePoint possibilities
Can be used to create a basic extranet
( ie publish SharePoint externally ).
Many add-ons available ( including
add-
free ones ).
Combined with Office Pro for improved
collaboration.
27
SharePoint v3
28

SharePoint v3
Can be installed on SBS 2003 in side-
side-
by-
by-side with existing SharePoint.
Is included in SBS 2008.
Supports more functionality e.g. wikis,
blogs, item level security.
Better integration with Office
especially Office 2007.
29
Remote Access
Outlook Web Access ( OWA ). )
Remote Web Workplace ( RWW ).
Virtual Private Network ( VPN ).
Outlook over HTTP.
Other suppliers ( e g PCAnywhere )
e.g. ).
30

Outlook Web Access
For accessing Emails remotely
remotely.
Like Hotmail.
Functionality with Internet Explorer
very much like Outlook.
Functionality with other browsers is
limited.
Access via
https://www.domain.com.au/exchange 31
Outlook Web Access
32

Outlook Web Access
33
Outlook Web Access
Demo
34

Remote Web Workplace
For accessing desktops remotely
remotely.
Enhanced Terminal Server.
Local workstations must be on and
configured to allow remote access.
Only XP, 2003 & 2000 server desktops
XP
can be accessed.
Access via
https://www.domain.com.au/remote 35
Remote Web Workplace
36

Remote Web Workplace
37
Remote Web Workplace
38

Remote Web Workplace
Demo
39
Virtual Private Network
For accessing network data
data.
Like workstation still on network.
Workstation best configured on
network before using VPN.
Functionality with pre 2000 limited.
limited
All data sent is encrypted across
Internet link.
40

Virtual Private Network
41
Outlook over HTTP
Can have Outlook installed remotely
and connect via Internet to Exchange
without VPN.
Requires Outlook 2003 and some
patching.
Low traffic volume.
Outlook can work “offline”
automatically until “online” again.
42

Outlook over HTTP
43
Shadow copy
Provided there is enough space the
server maintains a backup of each file.
Users can simply and easily recover
deleted or previous versions of files.
Requires 2000 or XP Workstations.
Requires software installation on
workstation.
44

Shadow copy
45
Shadow copy
Navigate to location required ( via
network neighbourhood ).
Right mouse click on file or folder.
Select Properties.
Select “Previous version” tab
Previous version tab.
Select file to restore.
46

Shadow copy
47
Shadow copy
48

Shadow copy
49
Shadow copy
50

Shadow copy
51
SBS Gotcha’s
Currently total user emails limited to
16 GB ( now 75GB with Exchange SP2 ).
Disk quotas are on by default.
New users get Internet and Remote
Web Workplace rights via standard
user template
template.
New users are have Web Designer
rights on Sharepoint by default.
52

Disk Quotas
53
Disk quotas
54

Licensing
Simply a key code.
code
5 or 20 user packs.
User or device.
55
Licensing
56

Security
Updates ( Windows Office, other )
Windows, Office
Anti virus
Anti spam
Anti spyware
Backups
57
Costs to business
Dealing with viruses, spyware, PC theft and
viruses spyware
other computer related crimes costs U.S.
businesses $ 67.2 Billion a year
FBI survey found 64% suffered financial
loss from computer security incidents over
12 month period.
th i d
Average cost was $ 24,000 per organization
2005 FBI Computer Crime Survey 58

Updates
http://microsoftupdate.microsoft.com
http://microsoftupdate microsoft com
Microsoft Baseline Security Analyser.
WSUS – Windows, Office, SQL,
Exchange, + more.
Servers and Workstations.
Applications.
How to keep abreast ?
59
Microsoft Update
Microsoft
Workstation
Switch
ADSL Router
SB Server Internet
All updates from Internet 60

Windows Update Server
Microsoft
Workstation
Switch
ADSL Router
SB Server Internet
WSUS / SUS Server
WSUS updates from Internet
61
Machine updates from WSUS
62

63
64

65
66

67
Windows Update Server
68

Windows Update Server
69
Windows Update Server
70

Anti virus
Good thing is that all viruses are BAD.
g
Need to update signatures regularly.
Need to scan regularly, including workstations.
What happens to machines that leave the
network ?
Do staff know to recognize and deal with virus
attacks ?
What happens if you on send a virus ? Liability ?
71
Anti virus products
Trend : http://www.trendmicro.com –
http://www trendmicro com
very SBS centric.
Make sure the product is certified for
SBS
72

Anti Spam
Bad thing is that not all spam is spam.
g p p
Screening technology not an exact science.
Many false positives and “real” spam still gets
through !
Need to check what is spam.
Productivity loss.
Bandwidth loss.
Are you relaying spam ? Liability ? 73
Anti spam products
Trend : http://www.trendmicro.com –
http://www trendmicro com
part of AV suite.
GFI : http://www.gfi.com – Mail
Essentials
Microsoft – Intelligent Mail Filter –
g
Free
74

Spyware
Bad thing is that not all spyware is BAD.
Need to update signatures regularly.
Need to scan regularly, including workstations.
What happens to machines that leave the network ?
Do staff know to recognize ?
What happens if you become a launchpad ? Liability ?
Spyware can contain trojans, keyloggers etc.
75
Anti Spyware
76

Anti spyware products
Trend : http://www.trendmicro.com –
http://www trendmicro com
part of AV suite.
Microsoft Defender– single user.
Defender–
Adaware – single user.
Spybot – single user.
77
The solution
Secure
You get to pick any two!
Usable Cheap
78

“Who has the easier job ?”
Q. How many exploits do YOU
have to defend against ?
A. Every single one
Q. How many exploits does
ANYONE need to find ?
A. Just one ! 79
If I get inside what can
you do ?
Lock me out ? – No
Strengthen your security – No
Restore from backup - No
The only way to be 100% sure
that I won’t get back in is to
wipe everything and start
again 80

Web sites
Virus/Spyware scan – www.trendsecure.com
Patches – windowsupdate.microsoft.com
Software updates – officeupdate.microsoft.com
Vulnerability (Shields Up) – grc.com
81
Troubleshooting
Each server and workstation maintains
event logs.
DHCP clashes with ADSL routers.
Preparation is the key. No substitute
for good documentation.
g
Use ping and tracert to test
connectivity.
82

Event logs
Part of Windows XP, 2000 and 2003.
XP 2003
Logs information, warning and critical
events.
3 main logs : System, Applications and
Security.
Located in Start | Control Panel |
Administrative tools | Event viewer.
83
Event Logs
84

Events
85
DHCP
Method of automatically allocating IP
addresses on network.
SBS Server is DHCP server by default.
Most ADSL routers are also DHCP
servers by default.
Let SBS do DHCP for network.
86

POWERFAUL T DATA ALARM
TALK / DATA
TALK RS CS TR RD TD CD
7x 8x 9x 10x 11 x 1 2x 7x 8x 9x 10x 1 1x 1 2x 7x 8x 9x 10x 11x 12x 7x 8x 9x 1 0x 11x 12x
Ethernet
Ethernet
C C
7 8 9 101112 7 8 9 101112
A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B A B
7x 8x 9x 10x 11 x 1 2x 7x 8x 9x 10x 1 1x 1 2x
Ethernet
C
7 8 9 101112
A 1 2 34 5 6 1x 2x 3x 4x 5x 6x 1x 2x 3x 4x 5x 6x
A B
Print Server
Power/TX Link/Rx LPT1 LPT2 COM
Print Server
Power/TX Link/Rx LPT1 LPT2 COM
87
Ping
88

Tracert
89
Growth scenarios
Add additional server for updates,
updates
storage.
Add Terminal Server for multi user
remote access.
Add web server for e-commerce and
e-
external communications.
Add SQL server for dedicated line of
business software.
Mobile devices.
90

Training
About making users more productive
productive.
Most fell they are ‘thrown in the deep end’
and not shown how to use the tools.
SBS and Office Pro work really well
together.
You in est othe a eas
Yo invest in other areas of your b siness
o business,
why not here ?
Help users understand security issues.
Help employees improve their skills.
91
References
http://www.microsoft.com/sharepoint/default.mspx - Sharepoint
p // / p / p p
http://www.microsoft.com/technet/traincert/virtuallab/sps2003.mspx -
Sharepoint hands on lab
http://www.microsoft.com/learning/assessment/ind/#server_system – Small
Business Server skills assessment.
http://www.microsoft.com/events/series/smallbusinessserver.mspx - SBS
Webcasts
http://www.smallbizserver.net/ - SBS info ( subscription required )
http://www.microsoft.com/windowsserver2003/sbs/evaluation/faq/default.m
htt // i ft / i d 2003/ b / l ti /f /d f lt
spx - SBS Frequently asked questions
http://www.windowsmobiletraining.com/ - Mobile device training
http://www.microsoft.com/smallbusiness/products/server/resource%2Dkit/ -
SBS for beginners
92

Books
SBS2003 Administrator s companion – Charlie
Administrator’s
Russel, Sharon Crawford, Jason Gerend
Windows Small Business Server 2003 Best
Practices – Harry Brelsford
Microsoft Small Business Server 2003 Unleashed
(Unleashed) - Eriq Neale
93
Advanced SBS course ?
What would you want to see ?
How long should it run for ?
Seminar style or hands on ?
94

My additional IT courses
Networking basics
basics.
Protecting your computer.
Wireless networking
networking.
95
Feedback ?
Questions ?
Where will you go from here ?
Was the course worthwhile ?
What could be improved ?
96

Robert Crane
director@ciaops.com
Courses
C
supportweb.ciaops.net.au/blog/
97