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Directi Case Study Contest 2010- MDI Gurgaon Exter boy

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Directi Case Study Contest 2010 submission by Team Exter boys from MDI Gurgaon

Directi Case Study Contest 2010 submission by Team Exter boys from MDI Gurgaon

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  • directi and competitions ? I dont think the bosses sitting in mumbai , care about announcing prize winners and then awarding prizes

    reference : Finals 09 , Campus presentations , Across IIM's
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    Directi Case Study Contest 2010- MDI Gurgaon Exter boy Directi Case Study Contest 2010- MDI Gurgaon Exter boy Presentation Transcript

    • LBS + Game Dynamics = Web 3.0!
      Team Name : Exter Boys
      Team Members: AmritanshuPandeyNikhil TanejaGauravBudhrani
      1
    • Mobile Phone is becoming the greatest social leveller
      To tap into the vast market of Mobile users by offering Addictive, Fun and Useful Location Based Services
      2
    • Agenda
      LBS Industry
      Product Overview
      Marketing
      Monetization
      3
    • LBS Industry Overview
      4
    • LBS is one of the hottest new technologies and one that excites marketers the most
      Market overview
      • India has more than 600 million mobile users out of which 100 million are already net-connected through GSM or CDMA
      • LBS accounts for less than 1% of the total $2 Billion VAS market
      • The services that are provided ,as of now, cater to the upper end of the pyramid.
      • Airtel recently launched Airtel Buddy Finder Service, a handset agnostic LBS offering.
      Current Players in the Market
      • Onze Technologies
      • MapMyIndia
      • Interchain Solutions
      • NAVTEQ
      • SatNav Technologies
      • Yulop
      5
      Source: Research on India: Used Car market – India (April 2010)
    • Game Dynamics
      6
    • Game layer on top of Social Layer – Significance of Game Dynamics
      7
    • Game Dynamics – Panacea for operators of virtual world
      Appointment Dynamic
      Progression Dynamic
      Communal Discovery Dynamic
      Influence & Status Dynamic
      Quest Dynamic
      Elastic Velvet Rope Dynamic
      Game Layer
      The game layer is all about influencing behavior. Construction has just begun
      Social Layer
      The social layer is about building connections. The construction is complete
      8
    • Product Overview
      9
    • Concept (1/3)
      Product Overview
      Exter – “Get Addicted to the outdoors!!”
      • A platform for location based social networking
      • UI present on smartphones, Facebook and a dedicated website.
      • Works with Packet Data, SMS & E-mails
      • Based on the principals of Game Dynamics
      • Users share their location with friends by “Checking in”
      • Syncs data with Facebook, Twitter etc.
      • Uses techniques like Geo-Tagging, Geo-Networking and Geo-Targeting
      Get Addicted to the outdoors!!
      10
    • Concept (2/3)
      Check In
      Geo-Tagging
      Points System
      • Users share their location with friends by “checking in” via a smartphone or SMS
      • Points are awarded for checking in at various venues
      • All updated can be linked with Facebook and Twitter
      • Users can tag images based on the location
      • Search Index to be prepared which will show images on the smartphones
      • Users earn points by checking in at various venues, new connections, sharing reviews etc.
      • Brand specific challenge will be different from the overall points system.
      • Points will be used to unlock levels and redeem goodies
      Brand Specific Challenges
      Information Search
      Micro Communities
      • Various brands can be promoted through the use of points/levels and rewards
      • e.g. If you have checked in 100 times at Pizza Hut, you will unlock the discounts and receive a badge
      • The search will be based on the current location of the user
      • For smartphones, users can download the geo-tagged images as well
      • Various partner brands will be promoted through this
      • Since privacy is a major challenge in LBS networking, the application will focus only on the micro communities
      • This will also help in exploring uses of “Communal Discovery Dynamic”
      11
    • Concept (3/3)
      The user interface for the application would be similar to Gowalla. The UI would be present for various smarthphones /multimedia phones(iPhone, Blackberry, Symbian, Java based etc.), dedicated website and also integrated with Facebook.
      12
    • Product Specifications
      (According to Game Dynamics)
      13
    • Progression Dynamic
      A dynamic in which success is granularity displayed and measured through the process of completing itemized tasks.
      Popular examples – Linkedin, World of Warcraft
      Progression in Exter
      Don
      Bhaubali
      Bhai
      Munna Mobile
      Pappu Pager
      This could be different for different cities and sexes
      • These are the titles which will be given to the users on the basis of the overall points.
      • If 2 users are checked in at the same location, one user can challenge the other user
      • The winner will be decided based on the title. E.g. Bhaubali will beat Munna Mobile
      • The winner will receive extra points and points will be deducted from the losers overall points
      • This will provide incentives for users to progress to the “Don” title
      14
    • Influence and Status Dynamic
      The ability of one player to modify the behavior of another’s action through social pressure
      Popular examples – Platinum Credit Card, Modern Warfare (One of the most popular games)
      Influence and Status in Exter
      If you check in to “Punjabi by Nature” more than 30 times you will earn the badge of “Pure Punjabi”.
      This is extremely effective in micro communities which are status conscious.
      • Badges and rewards will be used extensively to advertise for various partners
      • In the above example, micro communities living in Punjabi dominated areas could be given such challenges
      • Brand loyalty will be promoted and new customers will be introduced to the chains
      • This will also lead highly targeted marketing campaigns which are much effective than bulk SMS and cold calling
      • This will be a major source of revenue for the company
      15
    • Appointment Dynamic
      A dynamic in which to succeed, one must return at a predefined time to take a predetermined action
      Popular examples – Farmville, Happy Hours
      Appointment Dynamic in Exter
      If you check in at various partner stores between 3 PM to 6 PM you will get “10% off”.
      This is a way to promote businesses which see a low customer turnover at some times of the business hours.
      • Appointment Dynamic has influenced users in a big way. An example in the virtual world is Farmville where in millions of users return at predefined times to till their virtual crops.
      • This could be dynamic in nature as well where in partner companies can ask Directi to launch an appointment dynamic during times when they are witnessing low customer turnover
      16
    • Community Discovery Dynamic
      A dynamic wherein an entire community is rallied to work together to solve a challenge. It leverages the network of society to solve various problems.
      Popular examples – Digg, McDonalds Monopoly, Darpa Balloon Challenge
      Community Discovery Dynamic in Exter
      The micro community which earn the maximum number of points in a month will get special benefits like “free CUG for 1 month” or “Photo shoot sessions” etc. along with their name displayed on the leader board.
      This is a way to promote businesses which see a low customer turnover at some times of the business hours.
      • This will not only increase the enthusiasm within the micro communities but also give users an incentive to increase the community base.
      • For brands like “Virgin Mobile” who have focused tremendously on concepts like “Friends” this could be a platform for them to launch their various products
      • Restaurant, Bars etc. can give special discounts if X members of the community visit the joint.
      • The concept of “Friends Locator” which has launched by Airtel can be further extrapolated by using community discovery dynamic in Exter
      17
    • Quest Dynamic
      Quest dynamic is an established gameplay mechanic that is broadly applicable. They work because they give people something to do whey they first show up (and thereafter)
      This “Goal Interface” design is more important than UI design because it provides a framework of “what to do” that distinguishes games.
      Quest Dynamic in Exter
      • ‘N’ Users which complete ‘X’ number of challenges first will be awarded the “Achievement” badge.
      • These could be based on social/environmental issues such as “First User who check in to eco friendly places gets an ECO Conscious Badge”
      • Companies which Promote such issues could be major partners in promoting the Quest Dynamic
      18
    • Elastic Velvet Rope Dynamic
      Elastic velvet rope dynamic entices users to become paid members once they have amassed large number of points.
      Popular Example: Club Penguin
      Elastic Velvet Rope Dynamic in Exter
      • Online ‘Platinum Store’ store wherein only paid member can redeem points for various schemes and promotions
      • The membership charges would be on a monthly basis and nominal (around Rs. 100)
      • Promotions which are extremely lucrative will be put up in the platinum store
      Platinum Member
      19
    • Other Possibilities
      Replicating the Web Experience
      You walk into a shop anywhere in the world and you like what you see. Then you would check-in and the app would prompt you with the question: Would you like to receive email updates from X shop?This is a magnificent way to increase a business’ email database offline! 
      Adding Pictures to Check Ins
      Adding Pictures increase the emotions attached to the application. An individual can add his facial expression once he checks in to a place to indicate the level of his pleasure.
      Checkout
      There’s also value for checking out in specific locations/activities/events. The obvious advantage is that the application could give you the option to complete a very quick, multiple-choice, survey (The company could give away cool incentives in exchange). Also, the organiser could clearly measure the length of time that a person spent at that event/activity, like a website!
      20
    • Target Segment
      21
    • Target Segment for Exter
      Current Scenario
      • More than 33 million internet users in India visited social networking sites in July 2010, that is 84% of the total internet audiencein India.
      • India now ranks as the seventh largest market worldwide for social networking,.
      • The total Indian social networking audience grew 43 percent in the past year, more than three times the rate of growth of the total internet audience in India.
      22
      22
      Source: www.allfacebook,com
    • Target Segment for Exter
      The target segment for Exter are the people on the social networking website
      These people are majorly concentrated in big cities
      This segment believes in sharing, collaborating and having fun on the social networks
      Since we want to build a game layer on top of the social network, we want to leverage on these connections and target this segment
      Smartphone users in India account for 4.6% of the total number of mobile phone subscribers ( around 600 million)
      Thus there are 27.6 million smartphone users in India, with the number expected to increase manifold
      The large number of smartphone users are expected to use Exter
      23
      23
    • Perceptual Map
      Online Social Networking
      Easy
      Complex
      Location Based Social Networking
      24
      24
    • Marketing Plan
      25
    • Utilizing both online and offline marketing
      Brand Building Hybrid Model
      Online
      Offline
      Facebook
      Brand Tieups
      Twitter
      MNOs
      SEO
      Corporate
      ATL
      TV Campaign
      Radio
      Print
      Media
      Social Media
      Youtube
      Outlets
      Indian Sites
      Phone seller
      Apps SItes
      Phone OEMs
      Toll receipts
      Stickers on outlets
      Phone dealers
      Leaflets
      Local News papers
      BTL
      CRM
      Check-ins
    • Online Advertising
      27
    • This is the age of social networking
    • 29
      Social Media has emerged as the most important medium of advertising for location based services
      Search Engine Salience
      • Search engine results need to be improved by
      Search Engine Optimisation
      • Words and phrases such as ‘mobile social networking’ ‘social networking’ ‘mobile social apps’ etc should be bid for sponsored links as well
      Facebook & Twitter
      • Integration with Twitter and Facebook is very important as a large number of these users are expected to use location based services
      • Import Contacts from FB, Twitter, Gmail, Orkutetc.
      • Updates on Facebook and Twitter about recent places visited
      Online Advertising and Blogging
      • Advertisements on most visited Indian sites such as rediff, indiatimes etc.
      • Getting top bloggers to use Exterand write about it
      • Getting Exter featured on App sites such as Nokia Ovi store/Google Store etc as the top rated product for free download
      Online Marketing
      Youtube
      • Youtube viral videos should be posted explaining the service and its benefits
      • These Youtube video links should be provided on the Facebook and Twitter pages of the product
    • Exter could target customers on different social networking sites depending on the location
      30
      30
    • Offline Advertising
      31
    • Offline Advertisements and Partnerships are essential in India
      Corporate
      • Companies can provide its employees smart phones with Exter installed
      Advertisements
      • Stickers outside those restaurants/bars/shops that give discounts/promotions to Exter users
      • National TV campaign on the
      lines of Ibibo/bigadda etc
      Print & Radio
      • Advertisements given on receipts given at Delhi-Gurgaon toll plaza
      • Ads on airline tickets/metro cards
      • 30 second ads on radio stations
      Partnerships & Advertisements
      MNOs
      • Tie ups with Mobile Network Operators to ensure easy check-ins via SMS
      • SMS promotion about Exter; free download available at MNO WAP sites
      • Free CUG service to top winning teams for a period of 1 month
      Phone Dealers
      • A lot of customers get software installed from phone sellers. Tying up with them would ensure that the phone is sold with Exterinstalled.
      Phone OEMs
      • Directi should tie up with phone OEMs so that Exter is preinstalled in the smart phones
      32
    • Opportunity Details
      Parameters to be gauged for implementation
      FacebookPage, FB and Twitter Integration, Youtube videos, Tie ups with Phone OEMs and Dealers
      Search Engine Optimisation needs to be undertaken. Blogs to highlight the benefits
      TV Campaigns and stickers outside outlets, Tie ups with MNOs, App Download Sites
      Promotions through corporates, SMS, Radio and on metro cards/ toll receipts
      Low/ Near term
      High/ Long term
      33
    • Monetization Strategy
      34
    • Brand Specific Challenges
      35
    • Sponsored Search
      • The concept of sponsored search is more effective in Location based searches than anywhere else
      • Users who search for content related to a particular location will be provided with the sponsored ads first.
      • The charges for sponsored ads will depend upon the queries in the particular area and would range from anywhere between Rs. 5000/year to Rs. 1,00,000/year
      36
    • Platinum Membership + Miscellaneous
      Platinum Member
      • Exter would give option to the users to upgrade to platinum membership on a monthly basis. The charge for the same would be Rs. 100 a month.
      • This will be successful because of the presence of lucrative offers/rewards for the platinum members as discussed in Velvet Elastic Rope Game Dynamic.
      Miscellaneous
      Exter could sell data pertaining to customer’s preferences which is highly sought after by the market research companies
      37
    • Revenue and Expenses
      38
    • Thank You
      39