Non-Written Communication In Project Management

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    Non-Written Communication In Project Management - Presentation Transcript

    1. Non-written communication in Project Management Dino Butorac, PMP IBM Session Number #PMB02
    2. Objectives
      • Managers of PM’s
        • Why you should invest in non-written communication skills
      • PM’s
        • Provide arguments for discussions with your managers
        • Guidelines for fostering your skills
    3. Agenda
      • Why it’s important
      • Message transfer model
      • Fostering the skills
      • Organization assessment
      • Personal improvement process
    4. Projects
      • Projects have goals and objectives
      • Many stakeholders involved
      • More stakeholders means more complex project environments
    5. Number of relationships
    6. Stakeholders
      • Need for clear and efficient communication
        • Project manager – Stakeholder
        • Stakeholder – Stakeholder
    7. Knowledge and skills
      • How to get the message across
      • How to receive and understand the message
      • Improving chances of success
    8. List of skills
      • Defining the purpose
      • Organizing
      • Use of language and words
      • Use of voice
      • Gestures and body-language
      • Choice of communication channel
      • Active listening
    9. Categories of Communication
      • Written
      • Non-written
    10. Written Communication
      • Documenting
      • Archiving
      • The same message for many people
      • PM literature focus
    11. PMBOK
      • Interpersonal skills
        • Effective communication
        • Motivation
        • Negotiation
        • Conflict management
    12. Project Communications Management
      • “Processes that are required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information” – PMBOK Third Edition
    13. Communication skills (PMBOK)
      • Choice of media
      • Writing style
      • Presentation techniques
      • Meeting management techniques
    14. Non-written communication
      • Spoken communication
        • Words and sentences
        • Voice
        • Body-language
        • Listening
    15. Non-written communication
      • Types
        • One on one
        • One to many
      • Sequence of one-way message transfers in alternating directions
    16. Why non-written communication skills are important?
      • Environments with many stakeholders are complex
      • Project success largely depends on communication
      • Successful communication makes environment more efficient
      • Non-written communication – required and non-avoidable in many situations
      • Improvements mean better chances of success
    17. Message transfer model SENDER RECEIVER CHANNEL
    18. Message transfer model
      • Message creating (sender)
      • Message transferring (channel)
      • Message receiving (receiver)
      • Message interpreting (receiver)
    19. Miscommunication
      • Message corruption can (and does) happen
        • Message creating (sender)
        • Message transferring (channel)
        • Message receiving (receiver)
        • Message interpreting (receiver)
    20. Reversal of the roles
      • Sender becomes the receiver and vice-versa
      • The whole process repeats in a sequence
      SENDER RECEIVER CHANNEL
    21. Improving the process
      • Message creating (sender)
      • Message transferring (channel)
      • Message receiving (receiver)
      • Message interpreting (receiver)
    22. List of skills
      • Defining the purpose
      • Organizing
      • Use of language and words
      • Use of voice
      • Gestures and body-language
      • Choice of communication channel
      • Active listening
    23. Fostering the skills
      • Learning
      • Practicing
      • Teaching
    24. Learning the skills
      • Formal education
        • Classroom courses and seminars
        • E-learning
        • Mentoring
      • Informal education
        • Books
        • Articles
        • Message boards
    25. Practicing the skills
      • At work
      • At home
      • At our hobbies
      • Communication skills development organizations
        • Toastmasters International
        • International Training in Communication
    26. Teaching the skills
      • If you want to really learn something – teach it!
      • Help others become easier to communicate with
    27. Fostering the skills
      • Learning
      • Practicing
      • Teaching
    28. Organization assessment
      • Level of PM’s skills
      • Organization awareness
    29. Level of PM’s communication skills
      • Assessing
      • Tracking and improving
      • Investing
      • Budget
    30. Organization awareness
      • Management awareness of communication skills importance
      • Management speaking highly of communication skills
      • Management inspiring PM’s to foster their skills
      • Management incentives in place
    31. Improve the organization
      • Improve yourself
      • Influence your management
      • Influence your colleagues
      • Influence others
    32. Personal Improvement Process
      • Decision
      • Assessment
      • Plan
      • Action
      • Feedback
    33. Agenda (revisited)
      • Why it’s important
      • Message transfer model
      • Fostering the skills
      • Organization assessment
      • Personal improvement process
    34. Objectives (revisited)
      • Managers of PM’s
        • Why you should invest in non-written communication skills
      • PM’s
        • Provide arguments for discussions with your managers
        • Guidelines for fostering your skills
    35. Contact Information
      • Dino Butorac, PMP
      • dino.butorac (at) hr.ibm.com
      • Session # PMB02

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