From the guest point of view front office department is most importantdepartment of the hotel. Because front office is tha...
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New microsoft office word document

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New microsoft office word document

  1. 1. From the guest point of view front office department is most importantdepartment of the hotel. Because front office is that department whichcontinuously deals with the guest from arrival till the departure. Guest alwayscomes to the front office department for even a minor problem to very bigproblem. The responsibility of the front office staff is to solve their problemwithout any hesitation.Just a name can define the role of the front office department. Front office departis always lies at the lobby side of the hotel there is a front desk, where cashier andreceptionist always there for the guest. Guest can ask anything at the desk. Staffof the front desk most be much more familiar with the all the aspect of the hotelso that there will not any delay to give right and adequate information to theguest.So, staff of the front office department should smart in looking as well as on theirknowledge. Dealing capacity is mostly counts in front office department. All of thestaff is directly concern with the guest problems and their requirement.Successive solving guest problem makes guest happy and obviously this help toincrease future business of the hotel.Front office department of the Yak and Yeti hotel is fully automated. No handwork is done.

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