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  1. 1. Chapter 9 Electronic Commerce Software
  2. 2. Electronic Commerce Software Basics <ul><li>Dependent on : </li></ul><ul><ul><li>The expected size of the enterprise and its projected traffic and sales </li></ul></ul><ul><ul><li>Budget </li></ul></ul><ul><li>Decide : </li></ul><ul><ul><li>Your target commerce audience. </li></ul></ul><ul><ul><li>Use a full-service ISP or host the electronic commerce site in-house. </li></ul></ul>
  3. 3. Electronic Commerce Software Components <ul><li>4 components : </li></ul><ul><ul><li>Catalog display </li></ul></ul><ul><ul><li>Shopping cart capabilities </li></ul></ul><ul><ul><li>Transaction processing </li></ul></ul><ul><ul><li>Tools </li></ul></ul><ul><ul><ul><li>to populate the store catalog </li></ul></ul></ul><ul><ul><ul><li>to maintain the catalog </li></ul></ul></ul><ul><ul><ul><li>to create and edit other site content </li></ul></ul></ul>
  4. 4. Catalog Display <ul><li>A small commerce site can have a simple catalog, which is a static listing of goods and services. </li></ul><ul><li>Larger catalogs have photos of items, descriptions, and a search feature. </li></ul><ul><li>For example, “MP3.com” is a large commerce site and “Women in Music” is a small site. </li></ul>
  5. 5. Shopping Cart <ul><li>Online forms were used for online shopping. </li></ul><ul><li>A new way of online shopping is by using shopping carts. </li></ul><ul><li>SalesCart is one company that makes this type of shopping cart software. </li></ul>
  6. 6. Forms-Based Method
  7. 7. Electronic Shopping Cart
  8. 8. Transaction Processing <ul><li>Transaction processing occurs when the shopper proceeds to the virtual checkout counter. </li></ul><ul><li>Software needs to calculate price, volume discounts, sales tax, and shipping costs. </li></ul><ul><li>Some electronic commerce software - provides connections to accounting software so that Web sales can be entered simultaneously - handled by a separate type of software called middleware – eg. Of vendors include BEA Systems, Broadvision, Digital River, and IBM Tivoli Systems. </li></ul>
  9. 9. Electronic Commerce Tools <ul><li>Web hosts – provide infrastructure, computer networks, routers, switches and high speed Intrenet connection – for a monthly fee </li></ul><ul><li>Inexpensive storefronts are offered by established portals, such as Yahoo! </li></ul><ul><li>Advantage of Web host over self hosting – reliabel server, reasonable costs, great functionality, full-time technical support </li></ul>
  10. 10. Questions <ul><li>Q. What are the four key components of electronic commerce software? </li></ul><ul><li>Q. What does a shopping cart do? </li></ul><ul><li>Q. What are the four types of Web hosting services? </li></ul>
  11. 11. Commerce Hosting Services <ul><li>The total cost of setting up your own in-house Web commerce site is expensive. </li></ul><ul><li>Web hosting services allow businesses to start electronic commerce inexpensively. </li></ul><ul><li>Web hosting services provide all the services that an ISP does. </li></ul>
  12. 12. Basic Electronic Commerce Software Packages <ul><li>Basic packages - free or low-cost electronic commerce software supplied by the Web host for building electronic commerce sites that will be kept on the host’s server. </li></ul><ul><li>Services in this category usually cost less than a few hundred US dollars per month, and the software is available on the host site, allowing companies to immediately begin building and storing a storefront on the host’s server. </li></ul>
  13. 13. Basic Host Services <ul><li>Hosting services in this class offer adequate space for a Web store and for forms-based shopping </li></ul><ul><li>Do not provide shopping carts. </li></ul><ul><li>Do not include transaction-processing. </li></ul><ul><li>Examples of hosts are BizLand.com and HyperMart. </li></ul><ul><li>Customer purchase transactions are handled by e-mail in this host service. </li></ul><ul><li>Too many banner advertisements. </li></ul>
  14. 14. Shared Mall-Style Hosting <ul><li>Shared hosting sites provide online stores with good services, good Web creation tools, and little or not banner advertising clutter. </li></ul><ul><li>Charge a monthly fee, a setup fee, and charge a percentage for fixed amount for each customer transaction. </li></ul><ul><li>Mall-style hosts provide shopping cart software or the ability to use another vendor’s shopping cart software. </li></ul><ul><li>Mall-style hosting also offers transaction-processing through one of a few merchant services. </li></ul><ul><li>Allow customers to choose to purchase their goods and services with a credit card, electronic cash, or other form of payment. </li></ul><ul><li>Examples of Web hosts - Bigstep, Yahoo! Store, FedEx eCommerce Builder, and eBay Stores. </li></ul>
  15. 15. Midrange Packages <ul><li>Midrange packages allow the merchant to have explicit control over merchandising choices, site layout, internal architecture, and remote and local management options. </li></ul><ul><li>Midrange software - connectivity with database systems and the store’s catalog information. </li></ul><ul><li>Examples : INTERSHOP enfinity, WebSphere, and Commerce Server 2000. </li></ul>
  16. 16. Solutions for Large Firms <ul><li>Enterprise-level commerce software = e-business software. </li></ul><ul><li>E-business software interacts with a wide variety of existing back office systems, including database, accounting, and ERP systems. </li></ul><ul><li>An enterprise-scale solution requires: </li></ul><ul><ul><li>a Domain Name Server (DNS) </li></ul></ul><ul><ul><li>an SMTP system to handle e-mail </li></ul></ul><ul><ul><li>an HTTP server </li></ul></ul><ul><ul><li>an FTP server for upload and download capabilities </li></ul></ul><ul><ul><li>a database server </li></ul></ul><ul><li>Examples of e-business systems - IBM’s WebSphere Commerce Suite, Pro Edition, Netscape’s Netscape CommerceXpert, Oracle’s iStore, Pandesic Web Business solution (Intel and SAP) </li></ul>
  17. 17. Typical Large e-Business System Architecture
  18. 18. Latihan <ul><li>Pilih mana-mana laman Web e-dagang tempatan & lihat sama ada ianya mempunyai 4 komponen perisian e-dagang yang sepatutnya. Komen. </li></ul>