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Abacus Autorefund (Qrex) Guidance 2010
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Abacus Autorefund (Qrex) Guidance 2010

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panduan autorefund untuk travel agent

panduan autorefund untuk travel agent

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  • 1. ABACUS AUTO REFUND ( QREX ) Helpdesk, Customer Support Department
  • 2. Aware Please .....!!!!!
    • 1. Pastikan ticket issued di GDS mana ?
    • 2. Proses Auto Refund harus mengikuti Prosedure dari Airlines
    • 3. Masukkan amount refund fee dan cancellation fee sesuai dari Airlines .
    • 4. Partial refund :
      • Fare basis code di input sesuai ketentuan dari airlines .
      • Amount untuk flight yang flown harus disesuaikan dengan perhitungan
      • Airlines / Cek dahulu ke Airlines.
    • 5. Pada saat di screen 30 status ticket akan berubah menjadi RFND, maka
    • sebelum masuk ke Screen 32 harus check apakah CHG Fee amount sudah
    • benar.
    • 6. Jika terjadi “ ERROR RESPONSE “ Travel Agen agar segera menghubungi
    • Helpdesk untuk dipandu dengan entry yang benar.
  • 3. Aware Please .....!!!!!
    • 7. Per 1 November 2010 Emirates Airlines mengharuskan Agen untuk
    • melakukan Auto Refund untuk semua ticketnya yang akan di Refund.
    • Di screen 32 jika pada saat ticketing tidak ada komisi ( KP 0 ) maka Agen harus memasukkan angka 0 dikolom PCT ( komisi 0 % ) .
    • 9. Pastikan Printer ticket sudah di designate sebelum melakukan Auto refund.
  • 4. For Reference Only
  • 5. Designate Printer Address
    • Before Print Auto Refund , We must to designate P rinter
    • Ticket . Entry :
        • DSIV2753B8
        • PTR/2753B8
        • W*ID
    • Note : 2753B8 is example address printer
  • 6. FULL REFUND Note : WFR mandatory to re trieve Auto refund Mask Steps Description QREX Mask 1 e.g entry WFR 126 3898725274 ¥AGA 2 Screen 10 : Input R (Refunded ) and X for next screen 3 Screen 30 : Input Change Fee Amount ( Refund Fee + Cancelation Fee ) 4 Screen 32 : Refund information e.g. commission PCT , NET and X for next screen 5 Complete the refund transaction
  • 7. Route CGK /KUL / JKT M class Publish Fare : USD 296.00 Tax : USD 15.00MY USD 40.00 YQ Net : USD 200.00 Commission from Net 7% Refund Fee : USD 50 Refund notice = USD 200– 50 + tax 55 = USD 205 Auto populated commission percentage 7 % in BSP Example 1 : Full Refund With Net Remit commission 7 %
  • 8. Step 1 : Entry WFR1263898725297#AGA Step 2 : Screen 10 Fill in “ R” for Refund for Segments 1 and 2 Fill in “ X” at NEXT field to proceed to next screen
  • 9. Step 3: Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD 50.00 Fill in “ X” at NEXT field to proceed to next screen or Fill in “ X ” at QUIT to Ignored
  • 10. Screen 30 Warning message System returns trailer message to verify TOTAL Fill in “ X” at NEXT field to proceed to next screen.
  • 11. Screen 30 A t this stage the ETR Coupon Status is updated to RFND . So it is too late to terminate the refund
  • 12. Step 4 : Screen 32 To Complete the refund transaction input “ X” to be Refunded. .
  • 13.
    • Step 4: Screen 32
    • Original information from tic keting database where applicable is
    • auto-populated e.g. Commission PCT, Net fare , Tour code etc
    • T OTAL REFUND DUE USD is from Screen 32 above
    • “ X” is auto marked against CASH.
    • F ill in “ X” at REFUND field to complete refund process.
  • 14. Example of Refund Notice 1
  • 15. Example 2 : Below is example screen 32 to complete Auto refund with Full Refund Publish fare less commission 7 %
  • 16. Example of Refund Notice 2
  • 17. To make sure the Auto refund process already successful completely please check Sales Report with entry : DQB*RF
  • 18. PARTIAL REFUND Steps Description Refund Mask 1 e.g entry : WFR12638987325389#AGA 2 Screen 10 : Input “R “ (Refunded ) and “ X “ for next Screen. 3 Screen 20 : Input Fare basis code (FB) , Amount segment flown and fill in “ M” for Manual 4 Screen 13 : Used TAX info. 5 Screen 24 : Fare Calculation from point of origin 6 Screen 30 : Input Chg Fee Amount 7 Screen 32 :Refund information e.g. commission PCT , NET and X for next screen 8 Complete the refund transaction
  • 19. Route LAX / SFO / LAX L class Publish Fare : USD 500.00 Tax : USD 30 US 5.00AY 9.00 XF 7.40 ZP Commission publish fare 7% Segment Flown LAX / SFO e.g USD 250 Tax to be refunded e .g = 15.00 + 2.50 + 4.50 +3.70 = 25.70 Refund Fee : USD 50 Refund notice = USD 250– 50 + tax 25.70 = USD 225.70 Example : Partial Refund Publish commission 7 %
  • 20. Step 1: Entry WFR0013898725331¥AAA Step 2 : Screen 10 Fill in “ F” for Flown for Segment 1 will be auto populated Fill in “ R ” for Refund for Segment 2 Fill in “ X ” at NEXT field to proceed to next screen
  • 21. Step 3 : Screen 20 Fill in Fare Basis Code ( FB) and Refund Amount for Flown Segment(s) Fill in “M” for Manual Priced or “ P” for System Priced .
  • 22.
    • Step 4: Screen 13
    • In Partial Refund all the original taxes are displayed
    • User is required to remove the AMT/CODE of Unused Taxes
    • Fill in “ X” in NEXT field to move to next screen .
  • 23.
    • The detail information on Screen 13 :
    • In Partial Refund all the original taxes are displayed
    • User is required to remove the AMT/CODE of Unused Taxes
    • e.g Orig Tax e.g Tax Flown
    • US 30.00 US 15.00
    • ZP 7.40 ZP 3.70
    • AY 5.00 AY 2.50
    • XF 9.00 XF 4.50
    • Fill in “ X” in NEXT field to move to next screen .
  • 24. Step 5 : Screen 24 User to verify the Used Fare information Fill in “ X” in NEXT field to move to the next screen
  • 25. Step 6 : Screen 30 Fill in CHG FEE AMOUNT as applicable, e .g USD50.00 Fill in “ X ” at NEXT field to proceed to next screen
  • 26.
    • Step 6 : Screen 30 Warning message
    • R edisplayed with TOTAL less CHG FEE AMOUNT
    • System returns trailer message to verify TOTAL
    • Fill in “X” at NEXT field to proceed to next screen.
  • 27. Step 7 : Screen 32 Input “X” to complete Refund.
  • 28. Sales Report Entry : DQB*RF
    • To check Auto refund sales report :
    • Specific carrier : DQB*RF#AGA
    • Specifid date range : DQB*RF#D23-29
    • Specific Ticket nbr : DQB*RF#T1263898725274
    • Specific month : DQB*RF/NOV-DEC
    • Max to retrieve Auto refund sales report is 3 month
  • 29. Helpdesk Abacus Indonesia JL.Mampang Prapatan Raya No 93 Jakarta 12790 Phone : (62-21) 27535388 (Hunting) Handphone : 0816 920 832 Fax : (62-21) 7943546 Email : [email_address] Join our mailing list at: [email_address] Website : www.abacus-ind.co.id eService : www.eservices.abacus-ind.com
  • 30. Thank You