3G Call Centers by Digitizer Group

3G CALL CENTERS
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1st Generation of Buying
“Supply Chain” Model
The Customer has the need.
They would either go to a Retailer or contact and select a particular Vendor whose Sales Team attempts to push them through their Sales process, and get their product or service delivered to them via a certain supply chain.
Even these days, most of the
Commodities are still being
Sold this way

2nd Generation of Buying
“Social Marketing” Model
The Customer has the need.
They research the Internet and/or ask their friends or peers’ opinion on what product or service to buy. This generation is characterized by increased level of confusion amongst Buyers and frustration amongst Sellers trying to “outbid” each other fighting for buyer’s attention

Quote
Buyers Confusion: ”...a burgeoning supply of service providers create a plethora of similar-sounding, but confusing claims that keep B2B buyers running from demo to demo and scratching their heads over which offering will best meet their needs.”
Sellers Confusion: “This forces vendors to compete primarily on price — and accelerate margin erosion — instead of investing in buyer education and substantiating investment returns.”
- Laura Ramos,
Marketing Professional
Forrester Research “B2B Lead Management Automation Market Overview”, 2009

3rd Generation of Buying
“Integration” Model
Effective Buying
Effective Sales and Marketing
Integrated approach to Buying and Selling

3G Concept
3G Concept derives from our free report “Buying Model 3G” that describes how the customers make buying decisions in the new millennium and how you can gain instant and unfair advantage over your competitors if you understand and implement this concept in your own business.

3G Call Center Projects

Our 3G Virtual Offices

1st Generation of Virtual Office
“Business Entity” Model
Business Presence
Mailbox Rental
Shipping/Receiving
Phone/Fax Forwarding

2nd Generation of Virtual Office
“Virtual Assistant” Model
Professional Address
Mail, Phone and Fax Services
Live Receptionist
Administrative Support

3rd Generation of Virtual Office
“Integration” Model
Professional image
Local and 1-800 number with voicemail
Live receptionist
Place to conduct client meetings
Mail service with forwarding and distribution
Copy, fax and videoconferencing facilities
Fully furnished, wireless offices and
conference rooms
Fully stocked kitchens
Pay hourly, daily, weekly or monthly
Flexibility without high cost of long-term commitment

3G Project Sources

3G Project Samples

Sales and Marketing Process

Customer Engagement System
We Help
You Grow

Our Database

Over 21 Million SMBs and Professionals
From all over Canada and U.S.MS Outlook-based Client Contact Solution
OVER 21 MILLION COMPANY NAMES
MAILING ADDRESS AND HEAD OFFICE LOCATION
PHONE AND FAX NUMBERS
TYPES/NAMES OF THEIR ADS
NAMES AND TITLES OF KEY DECISION-MAKERS
NUMBER OF EMPLOYEES
SALES VOLUME
INDUSTRY CODE AND DESCRIPTION
CREDIT RATING
SQUARE FOOTAGE
YEARS IN BUSINESS…AND MORE!

Our Sales Force

3G Business Solutions Consultants
“Lead Generator”
Qualifies Interest
Presents opportunities
Works with Customers
“Demand Creator”
Builds Relationships
Evaluates Needs
Works with Clients and Vendors

Lead Generator
Qualifies Interest
Verifies Customer data in CRM
Probes Customer interest in growth
Develops Customer awareness of growth opportunities
Segments prospects into “cold”, “warm” , “hot” and “hyper-responsive”

Lead Generator
Presents Opportunities
Best Products and Services
Best Business Offers
Best Investment Offers
/Based on our proprietary 3G Evaluation system/

Compensation

10X10 Matrix

80/20 Rule
Prospects
Customers
Partners

Demand Creator
Builds Relationships
Analyses Customer’s Business
Identifies Problems and Concern Areas
Evaluates impact on growth
/Based on our proprietary 3G Business Analysis system/

Demand Creator
Evaluates Needs
Educates Clients on their growth options
Positions growth alternatives
Creates demand for business innovation
Recommends our break-through 3G Sales and Marketing Solutions as the best alternative

Compensation

20X20 Matrix

80/20 Rule
Prospects
Clients
Partners

Our Hiring Process

Questions
Thank You for your Time

3G Call Centers by Digitizer Group

by Val Slastnikov on Apr 26, 2010

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