Talk at LBi "What's next in UX design",February 2012
In the past designers made products useful, usable and delightful. If we adhered to these principles we believed products would sell. The business factors were mostly external to the product. Now the business model is an integral requirement that shapes digital design.
The consumer electronic products we used to own were the embodiment of access to entertainment, personal media and communication. The past decade witnessed the demise of products we own to the explosion of services, enabled by the internet, we use. Value perceptions are shifting from ownership towards seamless accessibility and habitual choice. Technology convergence affords ever new interactions between context, content and social relationships and consequently value perceptions are in perpetual flux. We've become aware, in retrospect, that business models driven by the internet and reacting to this flux seem to follow evolutionary tendencies.
- A look at a brief history of business models on the internet affected by evolutionary forces.
- Is it all about the survival of the fittest? And are there successful niche opportunities?
- Although evolution is inherently non-deterministic it doesn't harm to ask the question: what lies ahead and where are we going? Can products and services be designed to become more adaptive to evolutionary requirements?
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