Designing the SaaS Enterprise
What if you are the SaaS?
John Overton

Things to Know Up Front
• Where are you going?
• Is SaaS and feature or a strategy?
• Converting or ground up?
• Financial transactions?
• What are my core competencies?

SaaS Operations Big Five
• Architecture
• OnBoarding
• Monitoring
• Security
• Support

Architecture
“If designing a SaaS product out of the
gate, the best situation is single instance,
multi-tenant. It is a hard and fast law that
shouldn’t be debated. Any CTO who
thinks otherwise should be fired.
Byron Deeter of Bessemer Venture Partners