Communications Enabled Business Processes
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Communications Enabled Business Processes

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Communications Enabled Business Processes (CEBP) leverages your communications assets. It provides the ability to sense events, execute communications and track event to closure. It connects people ...

Communications Enabled Business Processes (CEBP) leverages your communications assets. It provides the ability to sense events, execute communications and track event to closure. It connects people together regardless of device, media or location. Find out how CEBP can improve your business processes.

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    Communications Enabled Business Processes Communications Enabled Business Processes Presentation Transcript

    • Communications Enabled Business Processes Lawrence Byrd Director, Communications Enabled Business Processes © 2008 Avaya Inc. All rights reserved.
    • Business Process Efficiency Challenges Many business processes stop at key points waiting for people Unintegrated communications fail to support rapid real-time decision making and effective customer response The act of communicating is largely manual – left up to the individual who is not empowered with effective communications Customer satisfaction and retention impacted © 2008 Avaya Inc. All rights reserved. 2