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Retail Ecommerce Trends for 2013 And Beyond | Digital Juggler

by on Jan 18, 2013

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This is a talk I gave at Berkshire Digital on Thursday 17th Jan 2013 on retail ecommerce trends for 2013 and beyond. ...

This is a talk I gave at Berkshire Digital on Thursday 17th Jan 2013 on retail ecommerce trends for 2013 and beyond.

The talk looks at 8 key trends based around the theme that ecommerce is increasingly becoming centred on two key battlegrounds: mobile & customer experience.

The slide deck provides some interesting examples from well know retailers and includes links to relevant additional reading.

I hope you find it useful.

Thanks, James.

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15 of 5 previous next Post a comment

  • minalrh Minal Ruhela, Consultant at Datamatics Global Services Expecting major change in the retail and eretail landscape... 1 year ago
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  • digitaljuggler Digital Juggler at Digital Juggler Hi Tim please let me know when that blog is ready to read - really interested to hear your take on it. Cheers, James 1 year ago
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  • timlb Tim Leighton-Boyce, Consultant at http://www.cxfocus.com Not yet. I've got a bee in my bonnet (and a draft post on my blog) about the subject. It seems such a simple change in the wording of the concept and customers get a better experience (and Universal Analytics etc will be able to work). But I need to find some examples for screengrabs. 1 year ago
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  • digitaljuggler Digital Juggler at Digital Juggler Hi Tim - great comment. Have you got any examples of retailers doing this well with synch across devices so if basket created on mob, it can then be remembered if they log-in via dekstop? 1 year ago
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  • timlb Tim Leighton-Boyce, Consultant at http://www.cxfocus.com Great presentation, thank you. It's rare that I click all the way through a series of slides on Slideshare, but these were really interesting.

    One point closely related to the responsive design aspect. Your site needs to work on all those devices. And it also needs to preserve cart contents, recently viewed etc across all those devices.

    That depends on the visitor signing-in, of course. Almost nobody does that when the land on a site on a PC. But a lot of people configure everything on their phone to preserve logged-in status.

    It's a terminology thing, like 'guest' checkout. Change 'sign in' to 'synch my stuff' and see what happens.
    1 year ago
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Retail Ecommerce Trends for 2013 And Beyond | Digital Juggler Retail Ecommerce Trends for 2013 And Beyond | Digital Juggler Presentation Transcript