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Fiona Armstrong  
Executive Director, One Stop Shop Strategy & Implementation Office
Presentation to Partners in Technology, May 14
Making Government Services simpler, clearer and faster 
One Stop Shop PIT briefing 14 
February available at 
http://www.qld.gov.au/dsitia/pit‐
events/2014/
Working with One Stop Shop
• Principles set out in 
February PIT briefing
• Establish a team based 
on bringing together the 
best external and 
internal expertise.
• Approach creates 
opportunities for SME’s
The extended One Stop Shop team 
In the last 6 months, One Stop Shop has:
•Put together a team that involves the best in 
international and local skills
– Small core team in OSSSIO
– Identified SME’s & Contractors with specialist knowledge
– Utilised Standing Offer Arrangements and RFQ
– Tested new approaches and partnerships
– Currently 12 SME contracts within core team 
– Sharing expertise and findings across team
•Focussed on improvements shaped by customer 
engagement & insight
– Customer insight
– Co‐design
– User experience testing
– Analytics
•And working in partnership with all government 
agencies
A new pace
• From start up to delivery 
• In 6 months, created over 40 business 
opportunities
– Across ict‐as‐a service, project management, business & data 
analysis, customer Ex,Ux & engagement, communications & 
strategy.
• Cutting through – faster procurement turnaround 
– Record so far is 2 days!
• New opportunities ‐ Continuing to engage SME 
market 
– Shaping direction & innovation
– Assessing solutions
– Matching up solutions and agencies
– Engaging industry & research bodies eg NICTA 
Let’s test some new ideas
• SME with a great idea? 
– Utilise the new SME innovation approach for ideas under $500k
• New service delivery technology? 
– Service outlet pilot opportunities –collaborative partnering trials
• Can you deliver part of the picture?
– Innovative solutions needed...how do we engage you?
Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
Except where otherwise noted, this work is licensed under
http://creativecommons.org/licenses/by-nc/3.0/au/

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