Fiona Armstrong presented to Partners in Technology on the One Stop Shop Strategy and Implementation Office. The office has established a team in the last 6 months made up of a small internal core team and external small to medium enterprises (SMEs) with specialized knowledge. The team focuses on improving government services based on customer engagement and testing new approaches. In 6 months, the office has created over 40 business opportunities for SMEs across various areas like ICT services, project management, and customer experience. The office aims to engage with SMEs with innovative ideas and new service delivery technologies through its new SME innovation approach.