This is day 6 of my new job running our new staff owned mutual and social enterprise. Our vision is to deliver large scale social action in thousands of local communities so everyone is part of a fully networked nation
Working closely with almost 4000 community partners – in pubs, community centres, cafes, churches, libraries, mosques, buses, etc
And in a barn – cyberbarn up in Cumbria being launched by Jeremy Hunt and Rory Stewart after gaining a grant from us and Nominet Trust
Partners – not owned, managed or funded by us
Supported in person and online via our learning website
Our work is all about the people who need to be supported and connected to technology, and we do that via helping them in places (either centres or going out to where they are)
In 2009 Martha and PWC worked out the massive savings to Government if everybody got online
This argument was then picked up by Gordon Brown and led to UK online centres being awarded £30m to an additional 1m people online between 2010-2013
Savings vary but in May George Osbourne said the savings were about £8 per contact moved online from face to face or telephone
It’s a big job – not to mention the 8m+ people who are offline, the online folk don’t use online Government that much
Journey from totally offline to using online Government services. How are we shifting people onto online Government services, well nobody come into a centre and asks to use online Government Services, however 43% of everyone we help then goes on to shift their contacts with Government from offline to online
We do that in centres and through national partnership campaigns
People are supported by digital champions – at home by family, and in centres by thousands of volunteers
You may think it odd but I’m convinced that we should put more services online ONLY and then help the few who can’t use it – Norway has only 5% of their population offline. Let’s push as well as encourage and support and pull
Digital by default is about planning – planning change across organisations, across Councils, Government Departments, Social Housing Providers, Charities, etc. It’s not about technology – there is no perfect technology solution.
Even I can do those maths – it’s an £88m saving and that’s just due to people moving from face to face and telephone to online contacts
I love proving the financial value of the work we do, but I love helping real people- individuals - to get online. This is Betty, who I helped at Sheffield Town Hall in early November. She’s 78 and on pension credit. Since we first met she’s won free broadband from Plusnet, and therefore been given a spare laptop from a friend, and therefore started coming to weekly learning sessions at the Wetherspoons Bankers Draft in Sheffield and last week she got a reply to her first ever email she sent to a friend in Canada. I think Betty will find life easier and more enjoyable now she’s online, and I think she’ll shift some of her Government contacts too. That’s how we deliver channel shift.
Session 2 delivering a channel shift - helen milner
Helen MilnerChief ExecutiveOnline Centres Foundation
Macro-economics: Benefits to UK plc “If all UK digitally excluded adults got online and made one digital contact each month, this would save the Government £900 million per year” PwC & Martha Lane Fox www.raceonline.org/research
Smarter Government(December 2009)£30m for UK online centres over 3years to get 1 million more peopleonline
"It used to cost government over £10 toprocess a driving license application or a self-assessment tax form. Online, the cost is less than £2." George Osborne 16.05.2011
It’s a big job ….Only 54% of UK adults have ever usedan online government serviceInternet users are more likely to haveinteraction with government or theirlocal council offline (71%) than online(65%). Source: Ofcom UK Adults’ Media Literacy Report, 2011…. and a long journey from offline tousing online government services
Nobody comes in and asks to use onlineGovernment Services … 43% do shift
Real innovation: makepeople use governmentservices 100% onlineIt makes you think differently about exclusionImagine only 5% of the population needing to use aface to face or telephone channel for their simplecontactsLet’s push people online … as well asencouraging and supporting
Digital by Default is achange programme not atechnology project
1m online for £30m: How are we doing? £117,648,000 1.2m saved in a year contacts shifted/mth 322,500 shift (43%) 750,000 people got online April 2010 – Nov 2011
£118m total saved- £30m spent= £88m total saved …. so far
Thank Youhelen@ukonlinecentres.com@helenmilner on twitterwww.ukonlinecentres.comwww.go-on.co.uk
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