Government Digital ServiceMichael Beaven
GDS
Create GDSFix PublishingFix TransactionsGo Wholesale             GDS
Launch November 2011GOV.UK launch October 2012Inside Gov launch November 2112SLC application live November 2012OPG Alpha l...
Digital Leaders Network establishedDigital Advisory BoardCross Government Digital StrategyDepartmental Digital StrategiesS...
TrustUsersDelivery           GDS
Our overarching aim is to provide user-focused, costeffective and maintainable digital services, by:•working with departme...
Pilot Programme   GDS                   8
Landscape   GDS             9
volume (000s)   CPTPAYE online                    97,421          £2.89Vehicles online logbook        22,794          £2.1...
Aims   GDS        11
PROPOSITION ASSESSMENTEnablers                     GDS
Not…           DELIVERY APPROACHBut…Enablers                       GDS
DESIGN PRINCIPLESEnablers                       GDS                               GDS
CO-DELIVERYEnablers                 GDS
CAPABILITY BUILDINGEnablers                         GDS
SUPPLIERS TO WORK WITHEnablers                      GDS
EXPERT RESOURCEEnablers                     GDS
SERVICE STANDARDEnablers                      GDS                              GDS
Exemplar Projects   GDS                     20
Approach to exemplars   GDS                         21
Approach to exemplars   GDS                         22
What do you do?Who do you do it for?What is stopping you doingbetter?Discovery               GDS                         23
Clear understanding ofproduct and propositionOutline plan, costs andbusiness caseActionable next stepsOutcomes            ...
Co-delivery at departmentBuild skills capability indepartmentDeliver improved service tocitizensDelivery                  ...
vs     GDS
MobilisationCulture and GovernanceTechnical and supplier lecacyChallenges                      GDS                        ...
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Digital Leaders - Mike Beaven

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  • What is GDS
  • What is our purpose
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • Practical delivery
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  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
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  • Note – website, not a document Actions Action 01 Departmental and transactional agency boards will include an active digital leader Action 02 Services handling over 100,000 transactions each year will be re-designed, operated and improved by a skilled, experienced and empowered Service Manager Action 03 All departments will ensure that they have appropriate digital capability in-house, including specialist skills Action 04 Cabinet Office will support improved digital capability across departments Action 05 All departments will redesign services handling over 100,000 transactions each year Action 06 From April 2014, all new or redesigned transactional services will meet the digital by default service standard Action 07 Corporate publishing activities of all 24 central government departments will move onto GOV.UK by March 2013, with agency and arm ’ s length bodies ’ online publishing to follow by March 2014 Action 08 Departments will raise awareness of their digital services so that more people know about them and use them Action 09 There will be a cross-government approach to assisted digital. This means that people who have rarely or never been online will be able to access services offline, and we will provide additional ways for them to Action 10 Cabinet Office will offer leaner and more lightweight tendering processes, as close to the best practice in industry as our regulatory requirements allow Action 11 Cabinet Office will lead in the definition and delivery of a new suite of common technology platforms which will underpin the new generation of digital services Action 12 Cabinet Office will continue to work with departments to remove legislative barriers which unecessarily prevent the development of straightforward and convenient digital services Action 13 Departments will supply a consistent set of management information (as defined by Cabinet Office) for their transactional services Action 14 Policy teams will use digital tools and techniques to engage with and consult the public
  • Product Management Technical Architecture Customer Insight Service Design Proposition Management Procurement
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • What is GDS
  • That seems friendlier and more interesting than ‘ agenda ’ does ’ t it?
  • Maybe your title too GDS logo
  • Digital Leaders - Mike Beaven

    1. 1. Government Digital ServiceMichael Beaven
    2. 2. GDS
    3. 3. Create GDSFix PublishingFix TransactionsGo Wholesale GDS
    4. 4. Launch November 2011GOV.UK launch October 2012Inside Gov launch November 2112SLC application live November 2012OPG Alpha live December 2012Story so far - products GDS 4
    5. 5. Digital Leaders Network establishedDigital Advisory BoardCross Government Digital StrategyDepartmental Digital StrategiesStory so far - engagement GDS 5
    6. 6. TrustUsersDelivery GDS
    7. 7. Our overarching aim is to provide user-focused, costeffective and maintainable digital services, by:•working with departments and agencies to shape and steertheir digital transformation projects.•understanding what they do, who they do it for, their legacychallenges and the saving opportunities from channel shiftand technology replacement.We then support delivery in either a a co-delivery orconsultancy model.Transformation GDS 7
    8. 8. Pilot Programme GDS 8
    9. 9. Landscape GDS 9
    10. 10. volume (000s) CPTPAYE online 97,421 £2.89Vehicles online logbook 22,794 £2.15Paperless Self-assessment 17,947 £3.36Criminal Record Checks 3,800 £28Visitor visa applications 3,400 £225Land Registry 2,200 £7.74RPA 105 £727Prison visits booking 4,600Personalised Registration 1,602Civil claims 1,476Intellectual Property office 520PIP 436Waste registration 250Carers Allowance 244Insolvency services 226LPA 200Landscape GDS 10
    11. 11. Aims GDS 11
    12. 12. PROPOSITION ASSESSMENTEnablers GDS
    13. 13. Not… DELIVERY APPROACHBut…Enablers GDS
    14. 14. DESIGN PRINCIPLESEnablers GDS GDS
    15. 15. CO-DELIVERYEnablers GDS
    16. 16. CAPABILITY BUILDINGEnablers GDS
    17. 17. SUPPLIERS TO WORK WITHEnablers GDS
    18. 18. EXPERT RESOURCEEnablers GDS
    19. 19. SERVICE STANDARDEnablers GDS GDS
    20. 20. Exemplar Projects GDS 20
    21. 21. Approach to exemplars GDS 21
    22. 22. Approach to exemplars GDS 22
    23. 23. What do you do?Who do you do it for?What is stopping you doingbetter?Discovery GDS 23
    24. 24. Clear understanding ofproduct and propositionOutline plan, costs andbusiness caseActionable next stepsOutcomes GDS 24
    25. 25. Co-delivery at departmentBuild skills capability indepartmentDeliver improved service tocitizensDelivery GDS 25
    26. 26. vs GDS
    27. 27. MobilisationCulture and GovernanceTechnical and supplier lecacyChallenges GDS 27
    28. 28. Thank you

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