DH & NHS - Widening Digital Participation - Assisted Digital for Health
Widening digital participation: assisted digital for healthBob GannNHS Commissioning BoardMarch 2013
Assisted digital • Providing physical access and/or support to use digital channels those without internet skills. • Signposting to internet training for those requiring digital skills e.g. via UK Online Centres, libraries etc. • Build on existing initiatives aimed at getting people to use Digital Channels (e.g. GO ON) • Helping ensure that the development of new services – designed to be Digital by Default – are also accessible and usable for service users.
NHS Commissioning Board Mandate• “An NHS for everyone regardless of income, location, age, gender, ethnicity or any other characteristic. Yet across these groups there are still too many longstanding and unjustifiable inequalities in access to services, in quality of care and in health outcomes. The NHS Commissioning Board has specific legal duties to tackle health inequalities and advance equality”• “The Board’s objective is to achieve a significant increase in the use of technology to help people manage their health and care”
Equality Impact Assessment:most affected groups The heaviest users of NHS & those experiencing greatest health inequalities are least likely to be online • 8m people have never used the internet • 5m people over 65 have never been online. People over 65 account for more than half of all NHS spend • 4 million disabled adults have never been online. People with disabilities are three times more likely never to have used the internet than those without disabilities.
Widening digital participation Objective: To support 100,000 people who have not used the internet to get Objective: To support 100,000 people who have not used the internet to get online for health information & transactions online for health information & transactions Challenge Challenge Scope of programme Scope of programme • • People who experience People who experience Work with UK Online Centres to develop training and support in Work with UK Online Centres to develop training and support in greatest health inequalities are greatest health inequalities are local communities. £1m funding secured for year 11(2013-14) local communities. £1m funding secured for year (2013-14) also least likely to be online also least likely to be online • •88million people have never million people have never Deliverables Deliverables used internet used internet • •25 local UK Online Centres 25 local UK Online Centres • •Without support the digital Without support the digital developed as digital health hubs developed as digital health hubs revolution will not reach revolution will not reach • •10 new hubs in health care 10 new hubs in health care significant numbers of older significant numbers of older environments environments people, people with disabilities & people, people with disabilities & • •Digital health learning package on Digital health learning package on other disadvantaged groups other disadvantaged groups LearnMyWay.com LearnMyWay.com • •Online digital inclusion zone on NHS Online digital inclusion zone on NHS Choices Choices • •Digital marketing engine to track use Digital marketing engine to track use • •Evaluation at end of year 11 Evaluation at end of year Next milestones Next milestones • •Funding to UK Online Funding to UK Online • •Steering Group Steering Group • •Identify sites Identify sites • •Initial learning package Initial learning packageCase study: Norah | Digital Health