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Amanda DerrickProgramme DirectorConnect Digitally
Connect Digitally  Amanda Derrick, Programme Director     Assisted Digital Services Panel           Channel Shift LiveBIS ...
Moving towards ‘digital by           default’• Online school admissions 152/152 LAs  –   Tameside 100% online  –   Hertfor...
Improving services – free  school meals applications                                                                      ...
Digital Inclusion Activities• Simplify services   – Pre-populate forms   – Drop down menus• Provide services via other dig...
Connect Digitally ResourcesJoin the Connect Digitally Community of  Practice at:          www.communities.idea.gov.uk     ...
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Breakout 2 assisted digital services - amanda derrick

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Transcript of "Breakout 2 assisted digital services - amanda derrick"

  1. 1. Amanda DerrickProgramme DirectorConnect Digitally
  2. 2. Connect Digitally Amanda Derrick, Programme Director Assisted Digital Services Panel Channel Shift LiveBIS Conference Centre – 8 December 2011
  3. 3. Moving towards ‘digital by default’• Online school admissions 152/152 LAs – Tameside 100% online – Hertfordshire 98% online – In excess of 30 local authorities over 80% online – National average about 60%• Online free school meals 171/174 LAs – Application process improved from up to 3 months to real-time eligibility checking process in 3 minutes – Up to 60% citizens using digital applications where available – 100% digital and assisted digital at Hertfordshire CC
  4. 4. Improving services – free school meals applications HMRC Parent/carer Eligibility applies online Checking DWP Service Home OfficeInternet Confirm FSM eligibility to school LA School Back Office Application processed by local authority officer Meal Parent/carer provided applies by phone Paper-based or face to face sooner application application plus proof of benefits
  5. 5. Digital Inclusion Activities• Simplify services – Pre-populate forms – Drop down menus• Provide services via other digital devices such as smart phones, tablets, Digi TV
  6. 6. Connect Digitally ResourcesJoin the Connect Digitally Community of Practice at: www.communities.idea.gov.uk Amanda Derrick amanda.derrick@hertscc.gov.uk
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