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Breakout 2   assisted digital services - amanda derrick
 

Breakout 2 assisted digital services - amanda derrick

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    Breakout 2   assisted digital services - amanda derrick Breakout 2 assisted digital services - amanda derrick Presentation Transcript

    • Amanda DerrickProgramme DirectorConnect Digitally
    • Connect Digitally Amanda Derrick, Programme Director Assisted Digital Services Panel Channel Shift LiveBIS Conference Centre – 8 December 2011
    • Moving towards ‘digital by default’• Online school admissions 152/152 LAs – Tameside 100% online – Hertfordshire 98% online – In excess of 30 local authorities over 80% online – National average about 60%• Online free school meals 171/174 LAs – Application process improved from up to 3 months to real-time eligibility checking process in 3 minutes – Up to 60% citizens using digital applications where available – 100% digital and assisted digital at Hertfordshire CC
    • Improving services – free school meals applications HMRC Parent/carer Eligibility applies online Checking DWP Service Home OfficeInternet Confirm FSM eligibility to school LA School Back Office Application processed by local authority officer Meal Parent/carer provided applies by phone Paper-based or face to face sooner application application plus proof of benefits
    • Digital Inclusion Activities• Simplify services – Pre-populate forms – Drop down menus• Provide services via other digital devices such as smart phones, tablets, Digi TV
    • Connect Digitally ResourcesJoin the Connect Digitally Community of Practice at: www.communities.idea.gov.uk Amanda Derrick amanda.derrick@hertscc.gov.uk