Your SlideShare is downloading. ×
Into the User environment Now! : how users have changed and how libraries can adjust
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Into the User environment Now! : how users have changed and how libraries can adjust

2,924
views

Published on

how users have changed and how libraries can adjust …

how users have changed and how libraries can adjust
Presentation & workshop at
Norwegian Knowledge Centre for the Health Services, Olso, January 15th 2007
NTNU Library (UBiT) Trondheim, January 17th & 18th 2007

Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen
Blog: Digicmb.blogspot.com

Published in: Technology

1 Comment
1 Like
Statistics
Notes
  • thanq its very good together with helpful to me in thinking about development comes and think of that.... very nice function.... tanq for this.....
    Sharika
    http://financeadded.com http://traveltreble.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
2,924
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
1
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • My subject is. Have been focussing too much on our own
  • Transcript

    • 1. Into the user environment now! How the users changed and how libraries can adjust Presentation & workshop at Norwegian Knowledge Centre for the Health Services , Olso, January 15th 2007 NTNU Library (UBiT) Trondheim, January 17th & 18th 2007 Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb.blogspot.com
    • 2. The build up …
      • Introduction
      • The Problem (in short)
      • What to do on the SHORT term?
      • What could we do NOW?
      • Demo RUGCombine & Livetrix
      • Demo QuickSearch Library Toolbar
      • Demo Second Life
    • 3. T HE PROBLEM
      • LIBRARY DISCONNECTS
      THE CHALLENGE
    • 4.
      • Fragmentation of information
      • The user has to spend a lot of effort:
      • To find them
      • To learn to use them separately
      • To search them separately
      • To evaluate them
      • To keep up with all individual changes
      • To repeat the above, constantly
    • 5. No Shortcuts No Intersections No Teleports ;-) No Visibility, lack of presence
    • 6. What we are up against … We are not the only one anymore …
    • 7. Web 2.0
      • Everything connected with everything
      • Online collabaration
      • Seeing and sharing
    • 8. The new users (1)
      • they are more fascinated by new technologies
      • Multitasking is a way of life;
      • Staying connected is essential;
      • Interactive, not isolation
      • Zero tolerance for delay;
    • 9. The New Users (2)
      • Actions are more important than knowledge;
      • Learning by doing, not by being told
      • Trial-and-error approach to improvement is a viable model for learning
      • Cut-and-Paste Culture
      • OCLC Student Report: Search research & habits
    • 10. Got Game: How the Gamer Generation Is Reshaping Business Forever by John C. Beck , Mitchell Wade "WE'VE SAID THERE IS a generation gap-a real cultural difference-between gamers and baby boomers..."
    • 11. Types of communication systems (1)
      • Snail mail
      • E-mail
      • Telephone and mobile communications
      • Chat
      • Conference calls & video conferencing
      • Virtual Referencing
    • 12. Types of communication systems (2)
      • Podcasting, blogs, RSS
      • Discussions lists and forums
      • SMS (short message service)
      • COP (Communities of Practice)
      • VOIP (Voice Over Internet Protocol)
    • 13. So the World has changed, … the User has changed … and the Libraries …… ( Read also: Organizations, companies, Industry) just did not change enough
    • 14. How can we turn that around?
      • From product-oriented to user -oriented
      • Dig into user-environments !
    • 15. library user environments resource environment Source: Lorcan Dempsey, Liber 2005 lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists Institutional repository Digital collections E-reserve Catalog Licensed collections Aggregations Virtual reference Cataloging ILL lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists
    • 16. Keep up with what they are doing!
    • 17.
      • But how do we start to change?
    • 18. Explore and Map Your Users
      • Students
      • Teachers / Educators
      • Clinicians
      • Research Staff
      • Patients?
      • Hospital staff, university staff
      • Management
    • 19. Personal Learning landscape
    • 20. Indentify and target used “resources”
      • Desktop application
      • Network distribution
      • Web-based (search, news, IM, etc)
      • Research tools
      • Social software
      • … ..
    • 21.
      • new central information system: component-based software, no monolithic ILS
      • Open standards and protocols: inter-operability
      • modular web-based library services
      • Web 2.0 social software
      On The Long Term (1) On The SHORT Term (1)
    • 22. On The SHORT Term (2)
      • use of logs stats, evaluate and re-use
      • “ Make the data work harder”. Combinations of data-sets can be used to create new services.
      • in more ways than one; platform independent
    • 23. More “challenges”
      • The image of Libraries
      • Pr/marketting
      • Role/position in organization
    • 24. A Short Term example
      • “ Building around the box”
      • From statistics to new services
      • From Metalib -> LiveTrix
      • http://Livetrix.ub.rug.nl
    • 25. Our Metalib: RUG Combine
      • Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff)
      • Migrated to v3 in January 2005, completing introduction to the whole of the University september 2005
      • NOT only gateway (OPAC, Guide, Lists); usage modest so far
      • Our SFX: RUGlinks
      • Introduced 2002, v3 since 2005
    • 26. Shocking Statistics (1)
      • 15% errors:
      • technical measures > reducing to 1.5% errors/flaws
      • 50% zero or false results:
      • Misspellings and typos in search terms
      • Picking databases at random
      • Unable to understand QuickSearch, MetaSearch, Find Database
      • Using the wrong search keys
      Metalib statistics
    • 27. Shocking Statistics (2)
      • Using search keys wrong
      • Using Dutch search terms in English language databases
      • Using non-specific terms, phrases that are too broad
      • Lack of understanding of Boolean logic or database peculiarities
    • 28. Metalib v. Metalib Redesigned (X-Server)
      • Statistics modules
        • Metalib statistics
        • SFX-statistics
      • X-Server, XML
      • Modulair
    • 29. Already implemented in LiveTrix
      • Discovery/suggestion tool (no need to select resource/database or subject first!
      • Spellcheck/adviser
      • Inline- SFX & lending info with OPAC records
      • Impact factor info with Journals
      • Related terms info More on LiveTrix in the workshop session
    • 30. But what are we doing already?
    • 31. The Visible Library : “always there” …
      • RUGLinks (SFX)
        • PubMed (MyNCBI & share)
        • Google Scholar (holdings)
        • (almost) all databases & resources
        • E-Journals & E-Books
        • WorldCat
      • RUGCombine (-> LiveTrix)
    • 32. But what can we do NOW?
    • 33. “ Quick and Easy”
      • Top Three “Tools”
      • the Desktop (desktop search application)
      • The Office applications (Research Task Pane)
      • the Browser
    • 34. “ The Desktop”
      • desktop search applications Copernic, Ask Desktop Search, Google SDK
      • Windows sidebars, Desktop Sidebar (Vista)
      • Snap DeskTop Sidebar
    • 35. Office Applications
      • Services in the Microsoft Office 2003 Research task pane
    • 36. Research Task Pane
      • The Research task pane is available from the Tools menu, Research command in Microsoft Office 2003 applications
      • From the Research options, you can activate a service for searching…
    • 37. The Browser
      • Browser extensions
        • GreaseMonkey
        • Bookmarklets
        • User scripts
        • Plugins (Gadgets & Widgets)
        • Toolbars!
        • (Have a look at: Library Success : a best practice Wiki )
    • 38. Top Ten Technologies for Libraries to embrase
      • Weblogs
      • RSS
      • Wiki's
      • IM : Instant Messaging
      • Podcasting
      • OpenSource Software
      • SMS Text Messaging
      • Social Software
      • User-created content
      • Mashing-up services
    • 39. Also Interesting ..
      • “ Google Office”, Writely, Docs & Spreadsheets
      • Google Custom Search Engine (CSE)
      • Rollyo
      • References: CiteUlike & others
      • Bookmarks: Del.ici.ous & others
      • Tags: Technorati and others
      • MORE ON WEB TRENDS 2007 in the WORKSHOP
    • 40. A Short Term example: the QuickSearch Library Toolbar
    • 41. Toolbar
      • FREE software
      • SAFE: No spam, spyware,POP-UPS or adverts
      • EASY: quick creation and maintenance
      • Completely web-based
      • IE and Firefox
      • Windows 2000 & Xp
    • 42. How does it work ?
    • 43. To install or not to…..
      • Some rights needed
      • Offer it via network if IT doesn’t let you
      • USB-stick with Portable Firefox! “Your own portable library”
      • Search functionality without Toolbar
      • Tailor made search boxes
    • 44. No to the Toolbar, Yes to the SearchBox?
    • 45. What do the users like about the Toolbar?
    • 46. Elements of the Toolbar
      • Visibility Presence Access Search Usability Communication Interaction Actuality Transparancy
    • 47. What are the Benefits of all this?
      • increase usage collection & databases (on & off campus)
      • More contact moments user vs. library
      • improve the awareness of library services in general (branding)
      • boost unknown valuable resources
      • Posibilities to get better insight user search patterns and needs
    • 48. And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the users everywhere!
    • 49.  
    • 50. Building a Library in a Virtual “environment”
      • Ok, but what are they doing in a MASSIVE MULTI-USER ONLINE ROLEPLAYING GAME?
    • 51. Massive MultiUser Online (Role Playing) Games MMOG / MMORPG and Libraries, Universities, Companies, Business, Hospitals, Newsagents Bookstores, Clothing, Gambling Porn “IF IT’S IN RL IT’S IN SL”
    • 52. By definition…
      • Quoted from the wikipedia:A Massively Multiplayer Online Game (MMOG or MMO) is a type of computer game that enables hundreds or thousands of players to simultaneously interact in a game world that they are connected to via the Internet. Typically this kind of game is played in an online, multiplayer-only persistent world.
    • 53. Second Life : some figures 250.00 Residents in March 2006! And now ..
    • 54. Examples in Second Life
      • New Media Consortium CAMPUS http://www.nmc.org/sl
      • Reuters http://secondlife.reuters.com/
      • Amazon
      • IBM
      • Business Communicators in Second Life http://freshtakes.typepad.com/sl_communicators/
      • Second Life Media List
    • 55. Second Life =
      • “ micro-world”
      • More than a game, they meet other gamers,
      • Interact, Compete, Collaborate, Learn from and talk to
      • Teaching&learning; social learning
      • Distance learning, virtual communities Go anywhere, do anything
    • 56. Support Groups in Second Life
      • Alcoholics Anonymous
      • Anxiety Support area - Catherine House
      • Autistic
      • Autistic Liberation Front
      • BiPolar Support
      • Brain Talk Communities
      • Breast Cancer Awareness
      • Brigadoon Explorers
      • CF University (cystic fibrosis)
      • Depresson Support
      • Diabetes Type 1 Community
      • Diabetics
      • DID Support and Information (dissociative disorders)
      • Domestic Violence and Sexual Assault Support Group
      • Dream Travellers
      • Fit n Fab Support Group
      • Live2Give (cerebral palsy)
      • The Leukemia & Lymphoma Society
      • Make-A-Wish
      • Self Injury Support
      • SL’s Cancer Survivors
      • Special Education Exchange
      • The Center for Positive Mental Health
      • The Haven (meeting area for support groups)
      • Women’s Support Group
    • 57. And ..
      • Center for Disease Control and Prevention (CDC)
      • National Institue of Health (NIH)
      • CALENDON MEDICAL GROUP: A group for the various physicians and health care workers of Caledon. also include medical researchers.
      • SECOND LIFE MEDICAL ASSOCIATION An association for physicians and medics throughout all the cultures of Second Life
      • SUGAR MEDICAL CLINIC: Maternity, Pediatric
      • Fighting for Health
      • Sl Behaviour Healthcare
      • Real Mental Health
      • Public Health games
      • Positive Mental Health
    • 58. Libraries & Second Life?
      • Second Life Library 2.0 / Info Island Library/Info Island ALS
      • Second Life Teens Library ‘ Eye4You Alliance’
      • Second Life Medical Library 2.0
      • Consumer Health Information Library
      • Talis Cybrary City - IBM Library
      • Library Gallery
      • Michigan Library Costoriumm
      • MPA - Edera's Word University
      • ALF Autism Museum and Library
      • NaNo Nuts Future Library Site
      • ICT Library
      • NEW! ALA Washington office now in Second Life
    • 59. Alliance Library System (ALS) & Second Life
      • http:// Infoisland.org
      • http://seriousgamessource.com/features/feature_063006_second_life_library.php
    • 60. Second Life Medical Library : an adventure
      • From 1 floor to complete Island
      • HealthInfo Island
      • Consumer Health Information Library (Grant)
      • Medical, clinical & Research Library
      • SL Health & Wellness Center
      • Starting Cooperation with : NIH and CDC!
    • 61. Platform for future healthcare training applications
      • Play2Train http://irhbt.typepad.com/play2train/
      • Massive grant 1.6 Mj $
    • 62. Let’s go inside Second Life!
    • 63. Second Life Library 2.0
      • http://www.alliancelibraries.info/presentation/fullscreen.htm
    • 64. The Second Life Medical Library 2.0 The chase for the Users …… Into The User Environment : no limits
    • 65. Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my own experience and opinions. You can find all of them at http://del.icio.us/digicmb/UserEnvironment
    • 66.  

    ×