Into the user environment now! How the users changed and how libraries can adjust Presentation & workshop at Norwegian Kno...
The build up … <ul><li>Introduction </li></ul><ul><li>The Problem (in short) </li></ul><ul><li>What to do on the SHORT ter...
T HE PROBLEM <ul><li>LIBRARY DISCONNECTS </li></ul>THE CHALLENGE
<ul><li>Fragmentation of information </li></ul><ul><li>The user has to spend a lot of effort: </li></ul><ul><li>To find th...
No  Shortcuts No  Intersections No  Teleports ;-) No Visibility, lack of presence
What we are up against … We are not the only one anymore …
Web 2.0 <ul><li>Everything connected with everything </li></ul><ul><li>Online collabaration </li></ul><ul><li>Seeing and s...
The new users (1) <ul><li>they are more fascinated by new technologies </li></ul><ul><li>Multitasking is a way of life; </...
The New Users (2) <ul><li>Actions are more important than knowledge; </li></ul><ul><li>Learning by doing, not by being tol...
Got Game: How the Gamer Generation Is Reshaping Business Forever   by  John C. Beck ,  Mitchell Wade   &quot;WE'VE SAID TH...
Types of communication systems (1) <ul><li>Snail mail </li></ul><ul><li>E-mail </li></ul><ul><li>Telephone and mobile comm...
Types of communication systems (2) <ul><li>Podcasting, blogs, RSS  </li></ul><ul><li>Discussions lists and forums </li></u...
So the  World  has changed, … the  User  has changed … and the  Libraries  …… ( Read also:  Organizations, companies, Indu...
How can we turn that around? <ul><li>From product-oriented to  user -oriented </li></ul><ul><li>Dig into user-environments...
library user environments resource environment Source: Lorcan Dempsey, Liber 2005 lab books exhibitions PDAs learning mana...
Keep up with what they are doing!
<ul><li>But how do we  start  to change? </li></ul>
Explore and Map Your Users <ul><li>Students </li></ul><ul><li>Teachers / Educators </li></ul><ul><li>Clinicians </li></ul>...
Personal Learning landscape
Indentify and target used “resources” <ul><li>Desktop application </li></ul><ul><li>Network distribution </li></ul><ul><li...
<ul><li>new central information system:  component-based software, no monolithic ILS </li></ul><ul><li>Open standards and ...
On The SHORT Term  (2) <ul><li>use of logs stats, evaluate and  re-use </li></ul><ul><li>“ Make the data work harder”.  Co...
More “challenges”  <ul><li>The image of Libraries </li></ul><ul><li>Pr/marketting </li></ul><ul><li>Role/position in organ...
A Short Term example <ul><li>“ Building around the box” </li></ul><ul><li>From statistics to new services   </li></ul><ul>...
Our Metalib: RUG Combine <ul><li>Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital ...
Shocking Statistics (1) <ul><li>15% errors: </li></ul><ul><li>technical measures > reducing to 1.5% errors/flaws </li></ul...
Shocking Statistics (2) <ul><li>Using search keys wrong </li></ul><ul><li>Using Dutch search terms in English language dat...
Metalib v. Metalib Redesigned (X-Server) <ul><li>Statistics modules </li></ul><ul><ul><li>Metalib statistics </li></ul></u...
Already implemented in LiveTrix <ul><li>Discovery/suggestion tool (no need to select resource/database or subject first! <...
But what are we doing already?
The Visible Library : “always there” … <ul><li>RUGLinks (SFX) </li></ul><ul><ul><li>PubMed (MyNCBI & share) </li></ul></ul...
But what can we do NOW?
“ Quick and Easy” <ul><li>Top Three “Tools” </li></ul><ul><li>the Desktop   (desktop search application) </li></ul><ul><li...
“ The Desktop” <ul><li>desktop search applications Copernic, Ask Desktop Search, Google SDK </li></ul><ul><li>Windows side...
Office Applications <ul><li>Services in the Microsoft Office 2003 Research task pane </li></ul>
Research Task Pane <ul><li>The Research task pane is available from the Tools menu, Research command in Microsoft Office 2...
The  Browser <ul><li>Browser extensions </li></ul><ul><ul><li>GreaseMonkey </li></ul></ul><ul><ul><li>Bookmarklets </li></...
Top Ten Technologies for Libraries to embrase <ul><li>Weblogs </li></ul><ul><li>RSS </li></ul><ul><li>Wiki's </li></ul><ul...
Also Interesting .. <ul><li>“ Google Office”, Writely, Docs & Spreadsheets </li></ul><ul><li>Google Custom Search Engine (...
A Short Term example: the QuickSearch Library Toolbar
Toolbar <ul><li>FREE software </li></ul><ul><li>SAFE: No spam, spyware,POP-UPS or adverts </li></ul><ul><li>EASY: quick cr...
How does it work ?
To install or not to….. <ul><li>Some rights needed </li></ul><ul><li>Offer it via network if IT doesn’t let you  </li></ul...
No to the Toolbar, Yes to the SearchBox?
What do the users like about the Toolbar?
Elements of the Toolbar <ul><li>Visibility Presence Access Search Usability Communication Interaction Actuality Transparan...
What are the Benefits of all this? <ul><li>increase usage collection & databases  (on & off campus) </li></ul><ul><li>More...
And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the ...
 
Building a Library in a Virtual “environment” <ul><li>Ok, but what are they doing in a  MASSIVE MULTI-USER ONLINE ROLEPLAY...
Massive MultiUser Online (Role Playing) Games  MMOG / MMORPG and Libraries, Universities, Companies,  Business, Hospitals,...
By definition… <ul><li>Quoted from the wikipedia:A Massively Multiplayer Online Game (MMOG or MMO) is a type of computer  ...
Second Life : some figures 250.00 Residents in March 2006!  And now ..
Examples in Second Life <ul><li>New Media Consortium CAMPUS  http://www.nmc.org/sl </li></ul><ul><li>Reuters  http://secon...
Second Life = <ul><li>“ micro-world”  </li></ul><ul><li>More than a game, they meet other gamers,  </li></ul><ul><li>Inter...
Support Groups in Second Life <ul><li>Alcoholics Anonymous </li></ul><ul><li>Anxiety Support area - Catherine House </li><...
And .. <ul><li>Center for Disease Control and Prevention (CDC)  </li></ul><ul><li>National Institue of Health (NIH) </li><...
Libraries & Second Life? <ul><li>Second Life Library 2.0 / Info Island  Library/Info  Island ALS </li></ul><ul><li>Second ...
Alliance Library System (ALS) & Second Life <ul><li>http:// Infoisland.org </li></ul><ul><li>http://seriousgamessource.com...
Second Life Medical Library : an adventure <ul><li>From 1 floor to complete Island </li></ul><ul><li>HealthInfo Island </l...
Platform for future healthcare training applications <ul><li>Play2Train http://irhbt.typepad.com/play2train/ </li></ul><ul...
Let’s go inside Second Life!
Second Life Library 2.0 <ul><li>http://www.alliancelibraries.info/presentation/fullscreen.htm </li></ul>
The Second Life Medical Library 2.0 The chase for the Users …… Into The  User Environment  : no  limits
Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed ...
 
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Into the User environment Now! : how users have changed and how libraries can adjust

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how users have changed and how libraries can adjust
Presentation & workshop at
Norwegian Knowledge Centre for the Health Services, Olso, January 15th 2007
NTNU Library (UBiT) Trondheim, January 17th & 18th 2007

Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen
Blog: Digicmb.blogspot.com

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  • Transcript of "Into the User environment Now! : how users have changed and how libraries can adjust"

    1. 1. Into the user environment now! How the users changed and how libraries can adjust Presentation & workshop at Norwegian Knowledge Centre for the Health Services , Olso, January 15th 2007 NTNU Library (UBiT) Trondheim, January 17th & 18th 2007 Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb.blogspot.com
    2. 2. The build up … <ul><li>Introduction </li></ul><ul><li>The Problem (in short) </li></ul><ul><li>What to do on the SHORT term? </li></ul><ul><li>What could we do NOW? </li></ul><ul><li>Demo RUGCombine & Livetrix </li></ul><ul><li>Demo QuickSearch Library Toolbar </li></ul><ul><li>Demo Second Life </li></ul>
    3. 3. T HE PROBLEM <ul><li>LIBRARY DISCONNECTS </li></ul>THE CHALLENGE
    4. 4. <ul><li>Fragmentation of information </li></ul><ul><li>The user has to spend a lot of effort: </li></ul><ul><li>To find them </li></ul><ul><li>To learn to use them separately </li></ul><ul><li>To search them separately </li></ul><ul><li>To evaluate them </li></ul><ul><li>To keep up with all individual changes </li></ul><ul><li>To repeat the above, constantly </li></ul>
    5. 5. No Shortcuts No Intersections No Teleports ;-) No Visibility, lack of presence
    6. 6. What we are up against … We are not the only one anymore …
    7. 7. Web 2.0 <ul><li>Everything connected with everything </li></ul><ul><li>Online collabaration </li></ul><ul><li>Seeing and sharing </li></ul>
    8. 8. The new users (1) <ul><li>they are more fascinated by new technologies </li></ul><ul><li>Multitasking is a way of life; </li></ul><ul><li>Staying connected is essential; </li></ul><ul><li>Interactive, not isolation </li></ul><ul><li>Zero tolerance for delay; </li></ul>
    9. 9. The New Users (2) <ul><li>Actions are more important than knowledge; </li></ul><ul><li>Learning by doing, not by being told </li></ul><ul><li>Trial-and-error approach to improvement is a viable model for learning </li></ul><ul><li>Cut-and-Paste Culture </li></ul><ul><li>OCLC Student Report: Search research & habits </li></ul>
    10. 10. Got Game: How the Gamer Generation Is Reshaping Business Forever by John C. Beck , Mitchell Wade &quot;WE'VE SAID THERE IS a generation gap-a real cultural difference-between gamers and baby boomers...&quot;
    11. 11. Types of communication systems (1) <ul><li>Snail mail </li></ul><ul><li>E-mail </li></ul><ul><li>Telephone and mobile communications </li></ul><ul><li>Chat </li></ul><ul><li>Conference calls & video conferencing </li></ul><ul><li>Virtual Referencing </li></ul>
    12. 12. Types of communication systems (2) <ul><li>Podcasting, blogs, RSS </li></ul><ul><li>Discussions lists and forums </li></ul><ul><li>SMS (short message service) </li></ul><ul><li>COP (Communities of Practice) </li></ul><ul><li>VOIP (Voice Over Internet Protocol) </li></ul>
    13. 13. So the World has changed, … the User has changed … and the Libraries …… ( Read also: Organizations, companies, Industry) just did not change enough
    14. 14. How can we turn that around? <ul><li>From product-oriented to user -oriented </li></ul><ul><li>Dig into user-environments ! </li></ul>
    15. 15. library user environments resource environment Source: Lorcan Dempsey, Liber 2005 lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists Institutional repository Digital collections E-reserve Catalog Licensed collections Aggregations Virtual reference Cataloging ILL lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists
    16. 16. Keep up with what they are doing!
    17. 17. <ul><li>But how do we start to change? </li></ul>
    18. 18. Explore and Map Your Users <ul><li>Students </li></ul><ul><li>Teachers / Educators </li></ul><ul><li>Clinicians </li></ul><ul><li>Research Staff </li></ul><ul><li>Patients? </li></ul><ul><li>Hospital staff, university staff </li></ul><ul><li>Management </li></ul>
    19. 19. Personal Learning landscape
    20. 20. Indentify and target used “resources” <ul><li>Desktop application </li></ul><ul><li>Network distribution </li></ul><ul><li>Web-based (search, news, IM, etc) </li></ul><ul><li>Research tools </li></ul><ul><li>Social software </li></ul><ul><li>… .. </li></ul>
    21. 21. <ul><li>new central information system: component-based software, no monolithic ILS </li></ul><ul><li>Open standards and protocols: inter-operability </li></ul><ul><li>modular web-based library services </li></ul><ul><li>Web 2.0 social software </li></ul>On The Long Term (1) On The SHORT Term (1)
    22. 22. On The SHORT Term (2) <ul><li>use of logs stats, evaluate and re-use </li></ul><ul><li>“ Make the data work harder”. Combinations of data-sets can be used to create new services. </li></ul><ul><li>in more ways than one; platform independent </li></ul>
    23. 23. More “challenges” <ul><li>The image of Libraries </li></ul><ul><li>Pr/marketting </li></ul><ul><li>Role/position in organization </li></ul>
    24. 24. A Short Term example <ul><li>“ Building around the box” </li></ul><ul><li>From statistics to new services </li></ul><ul><li>From Metalib -> LiveTrix </li></ul><ul><li>http://Livetrix.ub.rug.nl </li></ul>
    25. 25. Our Metalib: RUG Combine <ul><li>Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff) </li></ul><ul><li>Migrated to v3 in January 2005, completing introduction to the whole of the University september 2005 </li></ul><ul><li>NOT only gateway (OPAC, Guide, Lists); usage modest so far </li></ul><ul><li>Our SFX: RUGlinks </li></ul><ul><li>Introduced 2002, v3 since 2005 </li></ul>
    26. 26. Shocking Statistics (1) <ul><li>15% errors: </li></ul><ul><li>technical measures > reducing to 1.5% errors/flaws </li></ul><ul><li>50% zero or false results: </li></ul><ul><li>Misspellings and typos in search terms </li></ul><ul><li>Picking databases at random </li></ul><ul><li>Unable to understand QuickSearch, MetaSearch, Find Database </li></ul><ul><li>Using the wrong search keys </li></ul>Metalib statistics
    27. 27. Shocking Statistics (2) <ul><li>Using search keys wrong </li></ul><ul><li>Using Dutch search terms in English language databases </li></ul><ul><li>Using non-specific terms, phrases that are too broad </li></ul><ul><li>Lack of understanding of Boolean logic or database peculiarities </li></ul>
    28. 28. Metalib v. Metalib Redesigned (X-Server) <ul><li>Statistics modules </li></ul><ul><ul><li>Metalib statistics </li></ul></ul><ul><ul><li>SFX-statistics </li></ul></ul><ul><li>X-Server, XML </li></ul><ul><li>Modulair </li></ul>
    29. 29. Already implemented in LiveTrix <ul><li>Discovery/suggestion tool (no need to select resource/database or subject first! </li></ul><ul><li>Spellcheck/adviser </li></ul><ul><li>Inline- SFX & lending info with OPAC records </li></ul><ul><li>Impact factor info with Journals </li></ul><ul><li>Related terms info More on LiveTrix in the workshop session </li></ul>
    30. 30. But what are we doing already?
    31. 31. The Visible Library : “always there” … <ul><li>RUGLinks (SFX) </li></ul><ul><ul><li>PubMed (MyNCBI & share) </li></ul></ul><ul><ul><li>Google Scholar (holdings) </li></ul></ul><ul><ul><li>(almost) all databases & resources </li></ul></ul><ul><ul><li>E-Journals & E-Books </li></ul></ul><ul><ul><li>WorldCat </li></ul></ul><ul><li>RUGCombine (-> LiveTrix) </li></ul>
    32. 32. But what can we do NOW?
    33. 33. “ Quick and Easy” <ul><li>Top Three “Tools” </li></ul><ul><li>the Desktop (desktop search application) </li></ul><ul><li>The Office applications (Research Task Pane) </li></ul><ul><li>the Browser </li></ul>
    34. 34. “ The Desktop” <ul><li>desktop search applications Copernic, Ask Desktop Search, Google SDK </li></ul><ul><li>Windows sidebars, Desktop Sidebar (Vista) </li></ul><ul><li>Snap DeskTop Sidebar </li></ul>
    35. 35. Office Applications <ul><li>Services in the Microsoft Office 2003 Research task pane </li></ul>
    36. 36. Research Task Pane <ul><li>The Research task pane is available from the Tools menu, Research command in Microsoft Office 2003 applications </li></ul><ul><li>From the Research options, you can activate a service for searching… </li></ul>
    37. 37. The Browser <ul><li>Browser extensions </li></ul><ul><ul><li>GreaseMonkey </li></ul></ul><ul><ul><li>Bookmarklets </li></ul></ul><ul><ul><li>User scripts </li></ul></ul><ul><ul><li>Plugins (Gadgets & Widgets) </li></ul></ul><ul><ul><li>Toolbars! </li></ul></ul><ul><ul><li>(Have a look at: Library Success : a best practice Wiki ) </li></ul></ul>
    38. 38. Top Ten Technologies for Libraries to embrase <ul><li>Weblogs </li></ul><ul><li>RSS </li></ul><ul><li>Wiki's </li></ul><ul><li>IM : Instant Messaging </li></ul><ul><li>Podcasting </li></ul><ul><li>OpenSource Software </li></ul><ul><li>SMS Text Messaging </li></ul><ul><li>Social Software </li></ul><ul><li>User-created content </li></ul><ul><li>Mashing-up services </li></ul>
    39. 39. Also Interesting .. <ul><li>“ Google Office”, Writely, Docs & Spreadsheets </li></ul><ul><li>Google Custom Search Engine (CSE) </li></ul><ul><li>Rollyo </li></ul><ul><li>References: CiteUlike & others </li></ul><ul><li>Bookmarks: Del.ici.ous & others </li></ul><ul><li>Tags: Technorati and others </li></ul><ul><li>MORE ON WEB TRENDS 2007 in the WORKSHOP </li></ul>
    40. 40. A Short Term example: the QuickSearch Library Toolbar
    41. 41. Toolbar <ul><li>FREE software </li></ul><ul><li>SAFE: No spam, spyware,POP-UPS or adverts </li></ul><ul><li>EASY: quick creation and maintenance </li></ul><ul><li>Completely web-based </li></ul><ul><li>IE and Firefox </li></ul><ul><li>Windows 2000 & Xp </li></ul>
    42. 42. How does it work ?
    43. 43. To install or not to….. <ul><li>Some rights needed </li></ul><ul><li>Offer it via network if IT doesn’t let you </li></ul><ul><li>USB-stick with Portable Firefox! “Your own portable library” </li></ul><ul><li>Search functionality without Toolbar </li></ul><ul><li>Tailor made search boxes </li></ul>
    44. 44. No to the Toolbar, Yes to the SearchBox?
    45. 45. What do the users like about the Toolbar?
    46. 46. Elements of the Toolbar <ul><li>Visibility Presence Access Search Usability Communication Interaction Actuality Transparancy </li></ul>
    47. 47. What are the Benefits of all this? <ul><li>increase usage collection & databases (on & off campus) </li></ul><ul><li>More contact moments user vs. library </li></ul><ul><li>improve the awareness of library services in general (branding) </li></ul><ul><li>boost unknown valuable resources </li></ul><ul><li>Posibilities to get better insight user search patterns and needs </li></ul>
    48. 48. And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the users everywhere!
    49. 50. Building a Library in a Virtual “environment” <ul><li>Ok, but what are they doing in a MASSIVE MULTI-USER ONLINE ROLEPLAYING GAME? </li></ul>
    50. 51. Massive MultiUser Online (Role Playing) Games MMOG / MMORPG and Libraries, Universities, Companies, Business, Hospitals, Newsagents Bookstores, Clothing, Gambling Porn “IF IT’S IN RL IT’S IN SL”
    51. 52. By definition… <ul><li>Quoted from the wikipedia:A Massively Multiplayer Online Game (MMOG or MMO) is a type of computer game that enables hundreds or thousands of players to simultaneously interact in a game world that they are connected to via the Internet. Typically this kind of game is played in an online, multiplayer-only persistent world. </li></ul>
    52. 53. Second Life : some figures 250.00 Residents in March 2006! And now ..
    53. 54. Examples in Second Life <ul><li>New Media Consortium CAMPUS http://www.nmc.org/sl </li></ul><ul><li>Reuters http://secondlife.reuters.com/ </li></ul><ul><li>Amazon </li></ul><ul><li>IBM </li></ul><ul><li>Business Communicators in Second Life http://freshtakes.typepad.com/sl_communicators/ </li></ul><ul><li>Second Life Media List </li></ul>
    54. 55. Second Life = <ul><li>“ micro-world” </li></ul><ul><li>More than a game, they meet other gamers, </li></ul><ul><li>Interact, Compete, Collaborate, Learn from and talk to </li></ul><ul><li>Teaching&learning; social learning </li></ul><ul><li>Distance learning, virtual communities Go anywhere, do anything </li></ul>
    55. 56. Support Groups in Second Life <ul><li>Alcoholics Anonymous </li></ul><ul><li>Anxiety Support area - Catherine House </li></ul><ul><li>Autistic </li></ul><ul><li>Autistic Liberation Front </li></ul><ul><li>BiPolar Support </li></ul><ul><li>Brain Talk Communities </li></ul><ul><li>Breast Cancer Awareness </li></ul><ul><li>Brigadoon Explorers </li></ul><ul><li>CF University (cystic fibrosis) </li></ul><ul><li>Depresson Support </li></ul><ul><li>Diabetes Type 1 Community </li></ul><ul><li>Diabetics </li></ul><ul><li>DID Support and Information (dissociative disorders) </li></ul><ul><li>Domestic Violence and Sexual Assault Support Group </li></ul><ul><li>Dream Travellers </li></ul><ul><li>Fit n Fab Support Group </li></ul><ul><li>Live2Give (cerebral palsy) </li></ul><ul><li>The Leukemia & Lymphoma Society </li></ul><ul><li>Make-A-Wish </li></ul><ul><li>Self Injury Support </li></ul><ul><li>SL’s Cancer Survivors </li></ul><ul><li>Special Education Exchange </li></ul><ul><li>The Center for Positive Mental Health </li></ul><ul><li>The Haven (meeting area for support groups) </li></ul><ul><li>Women’s Support Group </li></ul>
    56. 57. And .. <ul><li>Center for Disease Control and Prevention (CDC) </li></ul><ul><li>National Institue of Health (NIH) </li></ul><ul><li>CALENDON MEDICAL GROUP: A group for the various physicians and health care workers of Caledon. also include medical researchers. </li></ul><ul><li>SECOND LIFE MEDICAL ASSOCIATION An association for physicians and medics throughout all the cultures of Second Life </li></ul><ul><li>SUGAR MEDICAL CLINIC: Maternity, Pediatric </li></ul><ul><li>Fighting for Health </li></ul><ul><li>Sl Behaviour Healthcare </li></ul><ul><li>Real Mental Health </li></ul><ul><li>Public Health games </li></ul><ul><li>Positive Mental Health </li></ul>
    57. 58. Libraries & Second Life? <ul><li>Second Life Library 2.0 / Info Island Library/Info Island ALS </li></ul><ul><li>Second Life Teens Library ‘ Eye4You Alliance’ </li></ul><ul><li>Second Life Medical Library 2.0 </li></ul><ul><li>Consumer Health Information Library </li></ul><ul><li>Talis Cybrary City - IBM Library </li></ul><ul><li>Library Gallery </li></ul><ul><li>Michigan Library Costoriumm </li></ul><ul><li>MPA - Edera's Word University </li></ul><ul><li>ALF Autism Museum and Library </li></ul><ul><li>NaNo Nuts Future Library Site </li></ul><ul><li>ICT Library </li></ul><ul><li>NEW! ALA Washington office now in Second Life </li></ul>
    58. 59. Alliance Library System (ALS) & Second Life <ul><li>http:// Infoisland.org </li></ul><ul><li>http://seriousgamessource.com/features/feature_063006_second_life_library.php </li></ul>
    59. 60. Second Life Medical Library : an adventure <ul><li>From 1 floor to complete Island </li></ul><ul><li>HealthInfo Island </li></ul><ul><li>Consumer Health Information Library (Grant) </li></ul><ul><li>Medical, clinical & Research Library </li></ul><ul><li>SL Health & Wellness Center </li></ul><ul><li>Starting Cooperation with : NIH and CDC! </li></ul>
    60. 61. Platform for future healthcare training applications <ul><li>Play2Train http://irhbt.typepad.com/play2train/ </li></ul><ul><li>Massive grant 1.6 Mj $ </li></ul>
    61. 62. Let’s go inside Second Life!
    62. 63. Second Life Library 2.0 <ul><li>http://www.alliancelibraries.info/presentation/fullscreen.htm </li></ul>
    63. 64. The Second Life Medical Library 2.0 The chase for the Users …… Into The User Environment : no limits
    64. 65. Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my own experience and opinions. You can find all of them at http://del.icio.us/digicmb/UserEnvironment

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