Inforum 2007 Into The User environment

Slide 1: Into the user environment now! How the users changed and how libraries can adjust Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 2: Into the user environment now! How the users changed and how libraries can adjust INFORUM 2007, Prague. 22th – 24th May Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb.blogspot.com Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 3: The build up … • The Problem • The Cause • What We Should Do Soon • What We Could Do Now • Demo Livetrix, Library Toolbar & Netvibes • Another Virtual Library? Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 4: THE THE O B L E M CHALLENGE PR LIBRARY DISCO NNECTS Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 5: Fragmentation of information The user has to spend a lot of effort: • To find them • To learn to use them separately • To search them separately • To evaluate them • To keep up with all individual changes Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog • To repeat the above, constantly

Slide 6: N Visibility, lack of presence o No Sho rtcuts No Inte rse ctio ns No Te le po rts ;-) Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 7: We are not the only one anymore … What we are up against … Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 8: Web 2.0 • Everything connected with everything • Online collabaration • Seeing and sharing Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 9: The New Users (1) • they are more fascinated by new technologies • Multitasking is a way of life • Staying connected is essential • Interactive, not isolation • Zero tolerance for delay Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 10: The New Users (2) • Actions are more important than knowledge; • Learning by doing, not by being told • Trial-and-error approach to improvement is a viable model for learning • Cut-and-Paste Culture • OCLC Student Report Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 11: Go t Game : Ho w the Game r Ge ne ratio n Is Re shaping Busine ss Fo re ve r by John C. Beck, Mitchell Wade \"We’ve said there IS a generation gap -a real cultural difference- between gamers and baby boomers...\" Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 12: Wo r ld is F LAT f o r e Pv e e pr l ybo “ o e wi l d y ” l change their habits qui ckly wh e n they have a strong r Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog eason to do so, and

Slide 13: So the Wo rld has changed, … the Use r has changed … and the Librarie s …… (Read: Organizations, companies, Industry) … just did no t change e no ugh Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 14: Ho w can w e turn that aro und? F product-oriented to rom user-oriented Dig into user-environments ! Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 15: Keep up with what they are doing! Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 16: lab books PDAs campus portal learning management systems exhibitions course material text book personal collections reading lists library user environments resource environment Virtual reference Institutional repository Aggregations Digital collections Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Licensed Digicmb.blog Catalog collections E-reserve Cataloging Source: Lorcan Dempsey, Liber 2005 ILL

Slide 17: There is no “ONE” Frontdoor And it certainly is not the Library website – Put Library resources in users’ workflow – Create demand by visibility and findability – Appear in multiple environments Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 18: Ne tw o rk le ve l Inte grate d Pe rso nal w o rkflo w lo cal co nsume r Wo rkflo w Go o gle , … e nviro nme nt? RSS, Library w e b to o lbars, .. pre se nce Re so urce Institutio nal sharing, … Wo rkflo w Po rtals, CMS, IR, … library o nsum e r e nviro nm e nts anage m e nt e nviro nm e nt … Bo ught Lice nse d Central Medical Library, UMCG Faculty& www.rug.nl/umcg/bibliotheek Digicmb.blog Digitize d Aggre gatio ns stude nts Re so urce sharing Source: Lorcan Dempsey, CIC 2007

Slide 19: But how do we start to change? Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 20: Structural change s ne e de d (1) • new central information system: component-based software, no monolithic ILS • Open standards and protocols: inter- operability • modular web-based library services • Web 2.0 social software Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 21: Structural change s ne e de d (2) • “Make the data work harder”. Combinations of data-sets can be used to create new services. • use of logs stats, evaluate and re- use • in more ways than one; platform independent Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 22: An example “Building around the box” From statistics to new services Fro m Me talib -> Live Trix http:/Livetrix.ub.rug.nl / Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 23: Our Metalib: RUG Combine • Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff) • Our SFX: RUGlinks • UNIQUE SOFTWARE developed : ANALYSIS METALIB LOGFILES: RUGSTATS Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 24: Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 25: Complex phrases Dutch ! (obesity) Quotes Name handling Name handling Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 26: Shocking Statistics (1) 50% ze ro o r false re sults: • Misspellings and typos in search terms • Picking databases at random • Unable to understand QuickSearch, MetaSearch, Find Database • Using the wrong search keys Metalib statistics Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 27: Shocking Statistics (2) • Using search keys wrong • Using Dutch search terms in English language databases • Using non-specific terms, phrases that are too broad • Lack of understanding of Boolean logic or database peculiarities Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 28: LiveTrix = X-Server +Metalib • XML • Working outside the box • Modulair, you can add/connect stuff, flexible • Harvesting & analysing records • Statistics modules (from logfiles) – Metalib statistics – SFX-statistics Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 29: Already implemented in LiveTrix (1) • Discovery/suggestion tool (no pre-selection of database or subject!) • Spellcheck/adviser • Translation • Query Analysis • Inline- SFX & lending info with OPAC records • Impact factor info with Journals Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 30: Already implemented in LiveTrix (2) • Relevant help at point of need • Related strings info Alert service (RSS & Email) • Relation Databases • WorkBench • Bookmarks • TinyUrl creation DEMO Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 31: But what can we do NO W? Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 32: The 4 step approach • Explore and map all target user groups • Identify used resources and tools • Decide on short term actions : do it now! • Develop long-term strategy Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 33: Personal Learning landscape Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 34: Indentify and target used “resources” • Desktop application • Network distribution • Web-based (search, news, IM, etc) • Research tools • Social software, ……….. Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 35: RK O FF WO ICE ET AP S N Use r e nviro nme nt B RO OP WS T ER SK DE Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 36: “Quick and Easy” TTop hree “Tools” • the De skto p (desktop search application) • The Office applicatio ns (Research Task Pane) • the Bro w se r Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 37: “The Desktop” • desktop search applications Copernic, Ask Desktop Search, Google SDK • Windows sidebars, Desktop Sidebar (Vista) • Snap DeskTop Sidebar Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 38: Research Task Pane • Menu; Tools; Research task pane in Microsoft Office 2003 applications • activate a service for searching… Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 39: The Bro w se r Bro w se r e xte nsio ns – GreaseMonkey – Bookmarklets – User scripts – Plugins (Gadgets & Widgets) – To o lbars! (Have a look at: Library Success : a best practice Wiki) Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 40: A Sho rt Te rm e xample : the QuickSe arch Library To o lbar Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 41: Toolbar • FREE and SAFE: No spam, spyware, pop-ups or adverts • EASY: quick creation and maintenance; web-based • IE and Firefox • Windows 2000 & Xp Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 42: How does it work? Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 43: To install or not to….. • Some rights needed • Offer it via network if IT doesn’t let you • USB-stick with Portable Firefox! “Your own portable library” • Search functionality w itho ut Toolbar Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 44: Included Functionality (1) • Search • Links; Sub-menu’s • Highlighting (also without search, word count) • Virtual Reference Desk • Chat • E-Books Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 45: Included Functionality (2) • RSS-feeds • Overview of Website content • Reply to Messages • Radio (Podcast) • Personal, Predefined, Useful • Additional settings Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 46: Included Functionality (3) • No Toolbar, Yes Search Databases • Top Frame in Browser • Searchboxes on webpages • Netvibes Search Modules It Makes Search Flexible And Your Library Visible! Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 47: Top Frame on Browser Window Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 51: What are the Be ne fits o f all this? • increase usage collection & databases (on & off campus) • More contact moments user vs. library • improve the awareness of library services in general (branding) • boost unknown valuable resources • Posibilities to get better insight user search patterns and needs Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 52: Ne w Mindse t • Alw ays try to impro ve • Try e ve n harde r to re acho ut • Ke e p an o pe n mind anything can happe n …. Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 54: Building a Library in a Virtual “e nviro nme nt” Second Life Library 2.0 www.infoisland.org Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 56: Se co nd Life = • Massive Multi-User Online Roleplaying “Game” • More than a game, meet others • Interact, Compete, Collaborate • Teaching & learning; social learning • Virtual communities • Go anywhere, do anything Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 58: Se co nd Life Library Pro je ct Libraries Science Education Art Archives Technology Health History Simulation Teaching Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 60: Se co nd Life : so me figure s 250.00 Re side nts in March 2006! And no w .. Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 61: The Se co nd Life Me dical Library 2.0 at Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog HEALTHINFO ISLAND

Slide 62: Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my experiences and opinions. You can find all of them at http://del.icio.us/digicmb/UserEnvironment Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

Slide 63: Backup slides Toolbar movie: http://www.rug.nl/Bibliotheek/locaties/bibCM (online) I:\\prague\\DemoToolbar2.html (USB) Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blog

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