Comarch For Vietnam Retail,Fmcg 2010 2012

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For modern Vietnam retail, Comarch support with ECOD EDI,Comarch Loyalty Managent

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Comarch For Vietnam Retail,Fmcg 2010 2012

  1. 1. Transform your challenges into opportunities innovative IT solutions for modern Vietnam retail Marzena Kowalkowska General Manager, Asia&Pacific
  2. 2. Think global work local with ECOD and CEMM EDI to improve your operations Create information and emotional relation with your partners and consumers
  3. 3. Challenges and opportunities <ul><li>Collect, use and process of information </li></ul><ul><li>Improve organization inside company, establish good relations with your partners, fast respond to market challenges </li></ul><ul><li>Focus on customer - the right offer to the right consumer in the right time </li></ul>Source: Gartner , Comarch Vietnam <ul><li>More competitive market – global investors interested in entering Vietnam </li></ul><ul><li>10-50% of work time is spent by the competent employees on looking for documents </li></ul><ul><li>annual growth of information is approx. 75% </li></ul><ul><li>approx. 80% of information in the company is presented in non-structured format </li></ul>
  4. 4. EDI means ECOD Electronic Center of Documents
  5. 5. Traditional Document Interchange <ul><li>Would you like to make better use of the information in your commercial documents? </li></ul><ul><li>Are you fed up with the disorganization of your company’s paperwork? </li></ul><ul><li>Are you wasting time and money? </li></ul><ul><li>How can you succeed against the competition? </li></ul>What steps can you take to start winning?
  6. 6. ECOD Electronic Data Interchange How is it possible? 0111011011 0111011101 000110101 1100101111
  7. 7. How EDI is used in practise? What do you need for electronic data interchang e ? <ul><li>Internet </li></ul><ul><li>GLN (you can get one through GS1) </li></ul>The translation process happens while the data is being transferred Thanks to so called mapping , the document in the sender’s format will be transformed into the format of the receiver Complete security and integrity of business data
  8. 8. <ul><li>Automation </li></ul><ul><li>Reduction of errors and increased quality of data </li></ul><ul><li>Cost reduction </li></ul><ul><li>Savings generated through electronic archiving </li></ul><ul><li>Improved cooperation with business partners </li></ul><ul><li>Optimization of the logistic chain </li></ul><ul><li>Development of business activities and succeeding against the competition </li></ul>Benefits of EDI
  9. 9. “ An ounce of loyalty is worth a pound of cleverness” Elbert Hubbard
  10. 10. Different customer different needs The right OFFER in the right TIME to the right CONSUMER <ul><li>Deep understanding of consumer needs </li></ul><ul><li>Build life-time value </li></ul><ul><li>Drive engagement </li></ul><ul><li>Foster customer satisfaction </li></ul><ul><li>Creating long-term relation with customers </li></ul><ul><li>Defining benefits for customers </li></ul><ul><li>Interaction using IT solutions </li></ul>
  11. 11. Customer your advocate LISTEN TO YOUR CUSTOMERS! <ul><li>What do customer expect from retailers? </li></ul><ul><li>offering better promotions </li></ul><ul><li>offering better prices </li></ul><ul><li>making products improvements </li></ul><ul><li>(based on IBM study) </li></ul>
  12. 12. CASE STUDIES The real benefits
  13. 13. <ul><li>EDI CASE STUDY Vietnam, e-ordering </li></ul><ul><li>Benefits for retailer: </li></ul><ul><li>32% time reduction of entering orders manually </li></ul><ul><li>Benefits for producer: </li></ul><ul><li>90% time reduction thanks to electronic processing </li></ul><ul><li>Reduction of time by 85% - entering orders to the system </li></ul><ul><li>EDI CASE STUDY Europe, e-invoicing </li></ul><ul><li>COMPANY: large multinational, high-tech company with 6 European branches; 1.3 MLN invoices processed electronically per annum </li></ul><ul><li>BENEFITS: </li></ul><ul><li>increase the speed of supplier payments by about 25% ~ 9 day reduction in payment time </li></ul><ul><li>significant improve ment of supplier relationships </li></ul><ul><li>significant cost savings through process improvements, including 40% reduction in Accounts Payable Dept. </li></ul>E-ordering and e-invoicing benefits
  14. 14. EDI and Loyalty – perfect couple More than 10 types of documents Constantly Monitoring Archiving of all e-documents Current information about : Products inventory and Resale Quicker reaction Optimization of the inventory Acceleration of deliveries CUSTOMER LOYALTY MANAGEMENT EDI MODERN TRADE AND INTERNAL EXCHANGE DISTRIBUTORS Build Loyalty BUSINESS PORTAL – new quality of service Promotion definition, Customer segmentation, Exchanging points for rewards, communication: portal, e-mail, sms. Status of order, Payment schedule, Promotion offers- based on purchasing, Reporting, communication platform SALES REPRESENTATIVES Responsible for retail stores
  15. 15. <ul><li>React fast for changing market demands </li></ul><ul><li>use information about and with customer and partners </li></ul><ul><li>Get rid off problems with paper documents and concentrate on core business </li></ul>Work smart with Comarch and achieve your goals To fulfill customer and partners expectations a company must:
  16. 16. Comarch Vietnam [email_address] Thank you for attention!

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