Presentarse como facilitador y presentar el curso.
Interacting with an Auditor
Types of languages Verbal No-Verbal = body Lenguaje
No-Verbal Language This can be more expressive than a word. Types of expressions: Visual Contact Gestos Body Postures Actitude
Be ready to Answer Know your area of responsibility as the palm of your hand. Study the procedures to be audited and verify that they are in compliance. Define the Action Plan if you are not in compliance. For questions about the implementation of some assignments, rinse before starting the audit. Ensure that key members of your area are trained and available during the audit. Before of Audit
Listen carefully the question If you can rephrase the question. If you need the auditor to repeat and explain the question for you to have it more clear. Speak clearly and slowly. Speak only in their area of expertise. If you are unsure, do not respond. Say only what you know you can confirm by objective evidence.
Do not enter into conversation with the auditor. The auditor is not your friend. Do not guess or make up an answer. Do not lie. Do not give more information than you requested. Do not speculate, you can give your reply later. Do not wait for the auditor requested information.
Nape of evidence with post-its, notes written in pencil or unsigned quality records. Do not try to change any existing practice without consulting and getting approval from management. Do not react negatively about comments or observations made by the auditor. The comments will be reviewed by the group audit manager with the auditor.