Welcome to Kalamazoo! Home of the infamous Radisson Plaza and Hotel!Note: This intervention is completely hypothetical, though the location and problem are true.
Poor hygiene!Hand washing, is unfortunately not occurring atthe appropriate frequency within Burdick’sBreakfast Express (BBE). This can affect theemployees, customers, and hotel as a whole.
If we take a look atthe naturalcontingencies takingplace here, we canbetter understandthe server’s lack ofhygiene! Here, theoutcome is too small(though cumulativelysignificant) tocontrol the behavior.
Ineffective NaturalContingency Before Behavior After Server washes Slightly greaterGiven level of Hands before Level ofcleanliness Taking food to Cleanliness One table
Natural CompetingContingency Before Behavior AfterGiven Level of Server washes Significantly lessTime to talk with Hands before Time to talk withCo-workers Taking Co-workers
Baseline Graph Cleanliness at the Radisson 20Average number of hand 18 16 14 washes 12 10 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Sessions
Baseline GraphDescription Through baseline data we are able to examine the frequency of hand washing behavior on average per day. The first day we had one server wash their hands at the designated area during his/her shift, the second day we had two hand washings, the third had none, and the fourth had four. Ultimately, this frequency is far to low to meet our standards.
Specify the PerformanceObjectives For this intervention we simply want each server to wash their hands before bringing food to every table (don’t worry we’ll use moisturizing soap so the poor things don’t dry out their hands)
Design the InterventionTo fix this epidemic, we’ll be usingBonus Bucks! Each time the serverswash their hands before taking food toone table, the manager on duty will givethem one bonus buck. The Bonus Buckcan be exchanged at the end of themonth for various prizes.Five bonus bucks equals freeparking, ten is redeemable for an extrabreak for any requested shift, and onehundred and fifty bonus bucks are goodfor one free meal of the employee’schoice!
Design the Intervention Before Behavior After Employee Will not receive a Washes Will receive a Bonus Buck at Hands before Bonus Buck at End of shift Bringing food End of shift To one table Performance Management Contingency
Implement the Intervention Prior to implementation of the intervention, each manager will be trained on the use and integrity of Bonus Bucks.
Evaluate the Intervention Cleanliness at the RadissonAverage number of hand washes Baseline Intervention 20 18 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Sessions
Evaluate the Intervention After evaluating the intervention, we see that we were successful! Each server did his or her part to uphold the performance management system. Due to such, we saw a significant change in the data!
Hypothetical RecyclePhase Once we recycled through the previous steps, we find that our study (while successful) had some minor implications. The main problem was the lack of paper towels available during each shift. To fix this problem, our staff put in two hand driers next to the sink in the back kitchen. This saved time, money, and increased the rate of hand washing behaviors.
Evaluate the Recycle Cleanliness at the RadissonAverage number of hand washes 20 Baseline Intervention Recycle 18 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Sessions
Evaluate the Recycle In conclusion the use of a PM system was able to not only save the corporation, but also make it noble one! We have successfully improved the quality of life for the servers, customers, and the Radisson as a whole.