History Counts Work Analysis Value Centric
Just like the story of the Easter Ham, The first thing to do is make a list of After you have an accurate work
how many of us seen behaviors and every action your organization takes to analysis, you need to figure out which
beliefs that over time had significantly get a specific result. This is not easy. steps are adding value. Normally this
departed from best practices? breaks down when the Sacred Cowboys
Work has a way of going around to
Perhaps even practiced a few many people. It gets batched and make a last stand guarding the Sacred
ourselves? stopped. It gets scrutinized and Cows, so let me make this easy for you.
“I don’t know who discovered water, approved. It gets broken and fixed. There are three conditions that must be
but I’m pretty sure it wasn’t a fish,” Work becomes rework on a regular met for an action to be considered
highlights how hard improving your basis. valuable.
situation is when you are in the middle To get different results, try a different First, the thing has to change
of it. Why, that is like doing an engine point of view. Instead of observing, physically. I have seen whole careers
overhaul while inflight! (Another imagine you are the thing being created built around moving a piece of paper
description) and document every change that way. from this box to that box. That no
What are some other descriptions you If you start as a request by email, longer qualifies. Neither does checking
have heard about the difficulties of Step 1 is you are sent, or scrutinizing. No improvement, no
improving your existing situation? value.
Step 2 you arrive,
Second, you have to get it right the first
Step 3 you wait, time. Rework is evil, doesn’t matter
Step 4 you are examined, why. Every operation involved in
rework doesn’t count.
Step 5 you wait,
Finally, the customer has to care. Have
Step 6 you get worked on, you ever looked at how many
Step 7 you wait, operations in a process offer no
Value centric work analysis is a fast, improvement to what the customer
Repeat steps 6 and 7 as often as gets? This means bad times for many
efficient way to consistently take 80%
usual, staff functions…at least as they are
of the time out of a process.
Step 8 you are completed, currently done.
What could that mean for your
organization? Step 9 you wait, So at its simplest, a value centric work
analysis is a table of steps in a process
Step 10 you are sent to the next
with the name of the task, how long it
takes, and three boxes to check off
Repeat to describe what actually whether it provides each of the three
happens until you have defined the conditions defining value.
entire work process.
Now you’re ready to establish value!
Knowledge is Power
Now you have a view of your operation
that is decidedly different from what
you have seen before. As you look at
the non-value operations, some will be WWW.SALESLABDC.COM/LEADERSHIP
easy to delete. “Why did we ever start
Others may be mystical. “What will
happen if we stop doing this?”
Some may have been defined
incorrectly. Change them. No harm,
The remaining non-value operations are
now sharply defined. The time has
How To Get
come to look at them critically, to
eliminate them, to reduce the time
required to do them, to think about
creating higher value replacements.
The result is taking A LOT of the time Existing Resources
out of work, often dramatically
reducing the cost of operations, and Using
creating some flex for finding higher
value use for resources. Value Centric
Completing This Presentation
This is a special day. Please tell us the
best thing you learned at:
See what you learn by commenting. DICKDAVIES@SALESLABDC.COM
This work is licensed under the Creative Commons
Attribution – Noncommercial 3.0 United States License