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A presentation on Transactional Analysis

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  • 1. ANALYSIS OF HOWPEOPLE BEHAVE/ REACT DURING HUMAN INTERACTION
  • 2. Transactional Analysis• A model for explaining why and how: – People think like they do – People act like they do – People interact/communicate with others• Based on published ‘psychological’ work such as: – Games People Play (Dr. Eric Berne) – I’m OK - - You’re OK (Dr. Tom Harris) – Born to Win (Dr. Dorothy Jongeward)
  • 3. Our Brain (according to Berne)• Determines what we think and how we act• Acts like a tape recorder while recording 1) Events 2) Associated feelings• Has 3 distinct parts or ego states 1) Parent 2) Adult 3) Child
  • 4. EGO STATES PARENT ADULT CHILD
  • 5. TRANSACTIONSSTIMULOUS RESPONSE
  • 6. Parent Ego State• Thoughts, feelings, attitudes, behavioral patterns based on messages or lessons learned from parents and other ‘parental’ or authoritarian sources• Shoulds and should nots; oughts and ought nots; always and never• Prejudicial views (not based on logic or facts) on things such as: religion dress salespeople traditions work products money raising children companies• Nurturing views (sympathetic, caring views)• Critical views (fault finding, judgmental, condescending views)
  • 7. Adult Ego State• Thoughts, feelings, attitudes, behavioral patterns based on objective analysis of information (data, facts)• Make decisions based on logic, computations, probabilities, etc. (not emotion)
  • 8. Child Ego State• Thoughts, feelings, attitudes, behavioral patterns based on child-like emotions, impulses, feelings we have experienced• Child-like examples Impulsive Happy Curious Self-centered Pleasure seeking Eager to please Angry Rebellious Fearful Happy
  • 9. Ego Portraits• People have favorite, preferred ego state, depicted by larger circle in a diagram Parent Adult Child P P P A A A C C C
  • 10. PARENT EGO CONTROLLING PARENT NURTURING PARENT
  • 11. CHILD EGO NATURAL CHILD ADAPTED CHILD
  • 12. ADAPTATIONCOMPLIANCE PROCASTINATION LITTLEREBELLION PROFESSOR (INTUITION)
  • 13. STROKES IN TAAPPRECIATIONS POSITIVEADMONISIONS NEGATIVE
  • 14. Human Interaction Analysis• A transaction = any interaction or communication between 2 people• People send and receive messages out of and into their different ego states• How people say something (what others hear?) just as important as what is said• Types of communication, interactions 1) Complementary 2) Crossed 3) Ulterior
  • 15. TRANSACTIONSP PA AC C COMPLEMENTARY
  • 16. Complementary ‘Transactions’• Interactions, responses, actions regarded as appropriate and expected from another person.• Parallel communication arrows, communication continues. Example 1: #1 What time do you have? #2 I’ve got 11:15. P P A A C C
  • 17. Complementary ‘Transactions’ cont’dExample 2: #1 You’re late again! P P #2 I’m sorry. It won’t A A happen again. C C
  • 18. TRANSACTIONSP PA AC C CROSSED
  • 19. CROSSED ‘TRANSACTIONS’• Interactions, responses, actions NOT regarded as appropriate or expected from another person.• Crossed communication arrows, communication breakdown. Example 1 #1 What time do you have? #2 There’s a clock on the wall, why don’t you figure it out yourself? P P A A C C
  • 20. Crossed ‘Transactions’ cont’dExample 2 #1 You’re late again! #2 Yeah, I know, I had a flat tire. P P A A C C
  • 21. TRANSACTIONSP MESSAGES P WITHA DOUBLE/ HIDDEN A MEANINGSC C ULTERIOR
  • 22. Intonations: It’s the Way You Say It!Placement of the emphasis What it meansWhy don’t I take you to dinner tonight? I was going to take someone else.Why don’t I take you to dinner tonight? Instead of the guy you were going with.Why don’t I take you to dinner tonight? I’m trying to find a reason why I shouldn’t take you. Do you have a problem with me?Why don’t I take you to dinner tonight? Instead of going on your own.Why don’t I take you to dinner tonight? Instead of lunch tomorrow.Why don’t I take you to dinner tonight? Not tomorrow night.Why don’t I take you to dinner tonight?