Your SlideShare is downloading. ×
Customer development : Bob Dorf's slides for his conference in Paris. October 2013.
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Customer development : Bob Dorf's slides for his conference in Paris. October 2013.


Published on

Why customer development is the first thing to do when you want to build a great company.

Why customer development is the first thing to do when you want to build a great company.

Published in: Business, Technology

  • Be the first to comment

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. Sortez de votre bureau ! BOB DORF allegedly retired serial entrepreneur Twitter: @bobdorf Many slides © Steve Blank
  • 2. 7=2+2-3
  • 3. 27=7-6
  • 4. why math matters:
  • 5. 650,000!
  • 6. 12? (or 2%?)
  • 7. make your startup MATTER
  • 8. The New Way, 2003: Steve Blank Launches CUSTOMER DEVELOPMENT
  • 9. In Ten fast years: Stanford, Berkeley Columbia U, Skolkovo,100+ more Tech de Monterrey US National Science Foundation THOUSANDS of Startups APPS.CO/Colombian Government Incubators, Accelerators …more than we can count!
  • 10. More startups fail from a lack of customers than from a failure to build product
  • 11. Why Most Startups Fail Assume Customer Problem: Concept/ Seed Round Product Dev. known Alpha/Beta Test Assume Product Features: Launch/ 1st Ship known
  • 12. We used to think:
  • 13. All You Need to Do: Execute the Plan
  • 14. No Business Plan survives first contact with customers! …ask Webvan! …or RIM …or Zynga …or many more
  • 15. Don’t Spend 2 Months writing Fairy Tales… Spend that time SEARCHING for a Repeatable, Scalable, Profitable BUSINESS MODEL
  • 17. The most important slide Steve Blank ever drew, circa 2003:
  • 18. Customer Discovery Step 1: “Get Out of the Building!” 1. Does anybody care? 2. Do they grab it from you? 3. Become your own Customer! Key Warnings: DON’T talk to friends or family! FOUNDERS must do this themselves DO NOT SELL!!!
  • 19. Customer Discovery Tool #1: Your Minimum Viable Product • • • • Google without ads Zappos without any shoes without diapers Non-Working Websites or Apps! …Fewest possible features to show what it does! …Something a customer can touch, feel, try …Delivers far more, richer customer feedback
  • 20. Tool #2: The Pivot Search Customer Discovery Customer Validation Pivot • The heart of Customer Development • Iteration without crisis • Fast, agile and opportunistic
  • 21. Just a few(of many) Historic Pivots • • • • • • Groupon: the $12billion pivot Steve Blank: “Page 6” Perimeter: “there are 9000 of us” Ning Zynga …and thousands more!
  • 22. Pivot Cycle Time Matters Search Customer Discovery Customer Validation Execution Customer Creation Company Building Pivot • MVP speeds up cycle time •Speed of cycle minimizes cash needs • Customer feedback drives the product!
  • 23. How do you know when Discovery is “done?” Key Partners Key Activities Value Proposition Customer Relationships Customer Segments Complete regional overview  Populate life cycle data for performance guarantees  key distinctive product features & benefits for the target customer segment  total cost of ownership for segment versus alternatives  why will segment buy Durathon versus alternatives (i.e. value proposition)  minimum feature set (i.e. our launch configuration) and ultimate feature set  opportunities to claim IP or trademark / is there freedom to practice  what regulatory/ certification/ transportation/ customs requirements should be met or could be differentiator  product positioning/elevator pitch for each segment  Prospect roadmap: how to get faceto-face with right person at prospects in each segment  key competitors in each segment and their market share  key competitors' characteristics & dynamics  What outbound marketing/ advertising/ promotion activities are needed  support tools required by segment (white papers, TCO calc., tradeshow)  pipeline of leads  identify key market segments (geography/application) and customer segments (e.g. operator versus owner)  how many customers in each segment and estimated potential volume for each customer  how do customers make money … key customer pain/gain points in each segment  how are buying decisions made in each segment - id process, hurdles, decision makers  what does an Earlyvangelist look like in each segment  who influences purchases in each segment (trade groups, key resellers, trend watchers) Who are our key partners/ suppliers Which key activities does the biz model require What value do we deliver to the customer  Educate market on metric: $/kWhday delivered over life of asset  Establish strong partnerships with channel partners 0 Key Resources Which key resources does the biz model require  Integrated power system engineering – compatibility for retrofit and optimized system solutions  Financing options for Power services operators What type of relationship does each segment require of us 25 Channels Through which channel does each segment want to be reached  which segments can only or best be reached through a channel partner  which channel partners are important to optimize sales in each segment  what are channel partners' requirements and cost to become a proactive sales channel  initial channel partner response to value proposition & customer segments 12 25 Cost Structure For whom are we creating value 4 50 Revenue Streams What are our cost drivers How much is each segment willing to pay and how would they like to pay us this amount  Launch reliability     What are price /performance characteristics of competing technology What is the 2013 price target for 1 MM cells What is the 2015 price target for 10 MM cells what is optimum sales method for each segment (asset sale, lease, pay for performance, etc.) 3 X = number of in depth customer data points / data sources used to validate hypothesis x x x red = low hypothesis confidence yellow = medium hypothesis confidence green = high hypothesis confidence 30 10/26/2013
  • 24. Customer Validation Search Customer Discovery Customer Validation Pivot Customer Creation Company Building Execution • Repeatable, scalable profitable? • Passionate first paying customers? • Pivot back to Discovery if not!
  • 25. When It Doesn’t Work (most of the time…)
  • 26. Merci ! BOB DORF allegedly retired serial entrepreneur Twitter: @bobdorf