Oxenford Realty

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Oxenford Realty

  1. 1. Relax with Oxenford Realty Property Management
  2. 2. <ul><li>This pack includes: </li></ul><ul><li>Looking after your property </li></ul><ul><li>Experience </li></ul><ul><li>Communication </li></ul><ul><li>Landlord Services </li></ul><ul><li>Property Management </li></ul><ul><li>Marketing </li></ul><ul><li>Legislation </li></ul><ul><li>Technology </li></ul>
  3. 3. <ul><li>At Oxenford Realty, we pride ourselves on providing unrivalled service to our clients through effective communication, expert knowledge and a firm commitment to looking after your investment as if it were our own. </li></ul><ul><li>Successful property management involves more than just rent collection. </li></ul><ul><li>To protect your investment and lighten your load, </li></ul><ul><li>we’ l l provide you with a comprehensive service including tenant selection, </li></ul><ul><li>monitoring of arrears, property inspections, assisting in maintenance, rent reviews and </li></ul><ul><li>efficient financial reporting </li></ul>Looking after your property
  4. 4. Communication <ul><li>While we can take the day to day management of your property out of your hands, by no means will we limit your involvement in the management process. </li></ul>Our Property Managers are extremely accessible with direct business numbers, personal e-mail addresses and mobile phones. Regular information will also be forwarded with your monthly rental statements, regular newsletters, with legislation updates. We understand that effective and regular communication with our clients is imperative to maintaining the profitability of their investment properties. Upon commencement of our service, your individual needs will be assessed so that you can have as much or as little involvement as you wish. Your property will be assigned to a specific Property Manager, who will be responsible for keeping you informed of all matters pertaining to your property and act as liaison between you and your tenants.
  5. 5. Landlord Services <ul><li>We provide a complete management service beginning with thorough tenant selection through to accurate financial reporting. Our client services include: </li></ul><ul><li>Efficient distribution of rental monies and financial statements </li></ul><ul><li>Management of legal issues and disputes </li></ul><ul><li>Provide market update for capital gains and insurance purposes </li></ul><ul><li>A continued undertaking to upgrade our technology when required also ensures that your investment will be managed efficiently </li></ul><ul><li>Act as liaison between you and your tenants </li></ul><ul><li>Effective Property marketing </li></ul><ul><li>Careful tenant selection process </li></ul><ul><li>Preparation of all tenancy documentation </li></ul><ul><li>Accurate ingoing and outgoing condition reports </li></ul><ul><li>Routine Property Inspections </li></ul><ul><li>Prompt collection of rental money and close monitoring of rental arrears </li></ul><ul><li>Administration of outgoings - including payment of rates, maintenance and body corporate fees where necessary </li></ul><ul><li>Arrangement and supervision of maintenance and repair issues </li></ul><ul><li>Timely rent reviews </li></ul>
  6. 6. Property Management <ul><li>Your property manager will oversee: </li></ul><ul><li>Tenant management </li></ul><ul><li>Regular rental review </li></ul><ul><li>Attend tribunal hearings on your behalf </li></ul><ul><li>In addition, our accounting staff will ensure swift distribution of rental monies and will forward a detailed financial statement to you each month. </li></ul><ul><li>Your rental monies will be electronically deposited into a nominated bank account or a cheque can be attached to your statement. </li></ul><ul><li>Maintain an accurate Rental listing which is forwarded to re-location companies and prospective tenants </li></ul><ul><li>Regular and consistent communication with the client to ensure you are kept informed of the leasing process at all times </li></ul><ul><li>Your designated Property Manager will undertake to: </li></ul><ul><li>Provide an effective link between you and your tenant/s </li></ul><ul><li>Timely reporting of maintenance issues </li></ul><ul><li>Arrangement and supervision of repairs </li></ul><ul><li>Close monitoring of arrears </li></ul><ul><li>Conduct property inspections and provide a report to he client when required </li></ul><ul><li>Upon commencement of service and during any stage where your property becomes vacant, Oxenford Realty will undertake to: </li></ul><ul><li>Effectively market your property </li></ul><ul><li>Conduct “open for inspections” and private appointments </li></ul><ul><li>Provide thorough tenant selection with your input </li></ul><ul><li>Maintain a database of prospective tenants </li></ul><ul><li>Prepare all tenancy documentation and collect bond monies </li></ul><ul><li>Ensure tenants needs are met on commencement of lease </li></ul><ul><li>Perform a pre-tenancy inspection and complete a detailed condition report together with photographs </li></ul>
  7. 7. Marketing <ul><li>Our aim is to source the most appropriate tenant/s for your property. To do this, we utilise a number of marketing tools in order to expose your property to the widest number of prospective tenants via: </li></ul><ul><li>Rental list </li></ul><ul><li>The internet </li></ul><ul><li>Tenant database </li></ul><ul><li>Open for inspections </li></ul><ul><li>Property signage </li></ul><ul><li>Property classifieds </li></ul><ul><li>Re-location companies </li></ul>
  8. 8. Legislation <ul><li>Managing residential property requires expert knowledge of all relevant legislation. Our property management team is equipped to handle any legal issues involved with the day to day management. </li></ul><ul><li>Whilst disputes between landlords and tenants may arise over a number of issues, our aim is to focus on the prevention of such disputes with effective management, regular communication with both landlord and tenant/s and effective negotiation skills where differences arise. </li></ul><ul><li>In some instances, it may be necessary to apply to the Southport Local Court. The court acts as a third party and will hear the dispute and make all final decisions. </li></ul><ul><li>As your managing agent, we are able to represent you at the hearing and prepare the case on your behalf. </li></ul>
  9. 9. Technology <ul><li>Advances in technology continually effect our business and we realise the importance of keeping up to date with systems that will improve service to our clients and obtain the best possible results. </li></ul><ul><li>Internet: </li></ul><ul><li>This is becoming a prime marketing tool. Oxenford Realty has recently spent considerable time developing a unique and individual internet site designed to tap into a rapidly growing market. </li></ul><ul><li>In addition to marketing your rental property, we will offer a number of on-line services for both landlords and tenants, including electronic applications and maintenance request forms, landlord enquiry forms and a prospective tenant database. </li></ul><ul><li>Email: </li></ul><ul><li>All our property management staff have individual email and mobile phones to ensure maximum accessibility. Property Management staff are often required to be out of the office, so these systems have been implemented to ensure that your manager receives our messages and queries quickly and responds promptly. </li></ul>
  10. 10. Contact Oxenford Realty Property Management Phone: (07) 5573 6222 Email: pm@oxenfordrealty.com.au

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