Intro to User Research & Usability Testing

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Intro to User Research & Usability Testing

  1. 1. User Research &Usability TestingDiane Loviglio@dianeloviglioGeneral AssemblyApril 1, 2013
  2. 2. Architecture & Anthropology Startup Founder UX Researcher Startup Founder
  3. 3. Gaining empathy for ...
  4. 4. What We’ll Be Learning Today What is UR? Why do UR? User Research Methods Observation In Depth Interviews Contextual Inquires Diary Studies Usability Testing Live Usability Testing
  5. 5. What is User Research? Understanding past and current behaviors in order to use them as a proxy for future behaviors. Understanding the why.
  6. 6. Why do User Research? gain empathy their motivations their values their needs their behaviors
  7. 7. User Research Methods observation in-depth interviews contextual inquiries diary studies Pre-Prototype Post-Prototype usability testing
  8. 8. Pre-Prototype User Research Observation
  9. 9. Pre-Prototype User Research In Depth Interviews
  10. 10. Pre-Prototype User Research Contextual Inquires
  11. 11. Pre-Prototype User Research Diary Studies
  12. 12. Post-Prototype User Research Usability Testing
  13. 13. 3 Steps of Usability Testing
  14. 14. Step 1 Get to know them for a little bit.
  15. 15. Step 2 Give them one task.
  16. 16. Step 3 Then shut up!
  17. 17. Live Remote Usability Test
  18. 18. Usability Tools
  19. 19. Google Hangout - Desktop Screen Sharing google hangout - take screenshot of me doing it with and sss homepage up.
  20. 20. Hug Your Laptop - Mobile Screen Sharing
  21. 21. Tools - PC Screen Sharing Join.Me
  22. 22. Silverback - Mac Screen Sharing & Video Recording
  23. 23. ScreenFlow - Mac Screen Sharing & Video Recording
  24. 24. Tools - Live Onsite Recruiting
  25. 25. Further Reading
  26. 26. User Research &Usability TestingDiane Loviglio@dianeloviglioGeneral AssemblyApril 1, 2013

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