RemoteUsability TestingDiane Loviglio@dianeloviglioGeneral AssemblyMarch 18, 2013
Architecture & Anthropology            Startup Founder             UX Researcher             Startup Advisor
Gaining empathy for ...
What We’ll Be Learning Today   What is User Research?   Why do User Research?   When to do a Remote Usability Study   Recr...
What is User Research?        Understanding past and current        behaviors in order to use them as a        proxy for f...
Why do User Research?                  gain empathy                 their motivations                    their values     ...
When to do Remote Usability Study?* when you want to test a user interface* when you want to watch the user’s cursor* when...
Recruiting Participants
Recruiting Participants                          Your own customers.
Recruiting Participants                          Ethn.io
Remote Usability Techniques
Remote Usability Techniques                              Get to know them                              for a little bit.
Remote Usability Techniques                              Give them one task.
Remote Usability Techniques                              Then shut up!
Remote Usability Tools
Remote Usability Tools - Desktop                                                   Google Hangout                       go...
Remote Usability Tools - Mobile                                  Hug your laptop.
Remote Usability Tools - Mobile                                  Reflection App
Conduct a Remote  Usability Test
Tell me a little bit about your style.  Is there anything you want to           improve on?Great, with that in mind, why d...
Further Reading
RemoteUsability Testing@dianelovigliodiane.loviglio@gmail.com
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Remote Usability Testing

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Whether you're conducting research for a well established product/service or a startup that hasn't fully penetrated the market yet, you're going to have to talk to past, current and potential customers, and the most efficient way to do that is to conduct remote one-on-one usability tests.

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Remote Usability Testing

  1. 1. RemoteUsability TestingDiane Loviglio@dianeloviglioGeneral AssemblyMarch 18, 2013
  2. 2. Architecture & Anthropology Startup Founder UX Researcher Startup Advisor
  3. 3. Gaining empathy for ...
  4. 4. What We’ll Be Learning Today What is User Research? Why do User Research? When to do a Remote Usability Study Recruiting Participants - Remote Usability Techniques - Tools for Desktop & Mobile Conduct a Remote Usability Test
  5. 5. What is User Research? Understanding past and current behaviors in order to use them as a proxy for future behaviors.
  6. 6. Why do User Research? gain empathy their motivations their values their needs their behaviors
  7. 7. When to do Remote Usability Study?* when you want to test a user interface* when you want to watch the user’s cursor* when you have a working prototype or live site* when you don’t need the context of the users environment to understand their behavior
  8. 8. Recruiting Participants
  9. 9. Recruiting Participants Your own customers.
  10. 10. Recruiting Participants Ethn.io
  11. 11. Remote Usability Techniques
  12. 12. Remote Usability Techniques Get to know them for a little bit.
  13. 13. Remote Usability Techniques Give them one task.
  14. 14. Remote Usability Techniques Then shut up!
  15. 15. Remote Usability Tools
  16. 16. Remote Usability Tools - Desktop Google Hangout google hangout - take screenshot of me doing it with and sss homepage up.
  17. 17. Remote Usability Tools - Mobile Hug your laptop.
  18. 18. Remote Usability Tools - Mobile Reflection App
  19. 19. Conduct a Remote Usability Test
  20. 20. Tell me a little bit about your style. Is there anything you want to improve on?Great, with that in mind, why don’t you try to get that help.Go to www.ShareSomeStyle.com
  21. 21. Further Reading
  22. 22. RemoteUsability Testing@dianelovigliodiane.loviglio@gmail.com
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