Community 2.0 creating dialogue in an online environment Diana Mounter Local Government and Shires Associations of NSW

creating dialogue in an online environment

“ ...the thing that really grabbed my attention about the web was that there was suddenly this planetary scale infrastructure, where it wasn't just computers to connect to computers, it was millions and millions of eyeballs and human brains connected together... ” - Professor Nigel Shadbolt, Web Science Research Initiative

Anyone can start a movement The Blogosphere, Matthew Hurst http://datamining.typepad.com/gallery/blog-map-gallery.html

Times have changed the web is accessible to more people

the web is accessible to more people

Web 1.0 hierarchal information structure static web pages 140,000 PDFs crafted communications approval chains one-way communication risk-averse reactive

hierarchal information structure

static web pages

140,000 PDFs

crafted communications

approval chains

one-way communication

risk-averse

reactive

Web 2.0: We Believe in Community user centric social open data honesty collaborative discussions publish now pro-active

user centric

social

open data

honesty

collaborative

discussions

publish now

pro-active

“ From the very beginning, I was involved in talking to people ; listening to people . And it hasn't stopped. The idea was that people send me information; I'd ask them about it, listen, try to do something about it - and then ask for more feedback.” - Craig Newmark, Founder - Craigslist

The WEB Recognising the potential of

But which one do you need?

Where is your community?

Who is your community?

Find out How does your community like to engage?

How does your community like to engage?

What is the PURPOSE: inform? consult? involve?

Inform Use your homepage RSS Email Blogs Photos Video and audio

Use your homepage

RSS

Email

Blogs

Photos

Video and audio

Make your information accessible! W3C website accessibility guidelines, consider: people with disabilities different software / internet browsers accessing the web through different devices Make it convenient to subscribe Make it available in a variety of formats Inform

W3C website accessibility guidelines, consider:

people with disabilities

different software / internet browsers

accessing the web through different devices

Make it convenient to subscribe

Make it available in a variety of formats

Consult

Consult Feedback forms Surveys Blogs - allow comments Discussion forums

Feedback forms

Surveys

Blogs - allow comments

Discussion forums

Involve Create a community Feedback results from consultation Keep them updated Be honest Recognise champions

Create a community

Feedback results from consultation

Keep them updated

Be honest

Recognise champions

Stepping towards a community online Inform Accessible Subscriptions Convenience Multimedia Feedback Discussion Social Niche space Collaborate

Inform

Accessible

Subscriptions

Convenience

Multimedia

Feedback

Discussion

Social

Niche space

Collaborate

But what if they say something bad? Comments?

Risk analysis What is the topic? Will it attract unwanted attention? What is the environment? Where is your content? What are your Resources? Who will support it? What’s the Cost? - in time, money, and reputation? Copyright - who owns the content, how can it be used? Cover yourself: Disclaimer and Conditions Of Use.

What is the topic? Will it attract unwanted attention?

What is the environment? Where is your content?

What are your Resources? Who will support it?

What’s the Cost? - in time, money, and reputation?

Copyright - who owns the content, how can it be used?

Cover yourself: Disclaimer and Conditions Of Use.

Creating direct lines between policy makers and the community online What’s Twitter?

Are they going to be writing their own blog posts? ...and uploading YouTube videos?

Get them involved, keep them informed

A few examples...

...Who is using it?

Using YouTube, more exposure Encouraging you to share, making it easy Leading you discover more of the site Incentive to subscribe http://www.islandreefjob.com

Making it easy to follow and view more media through other networks Big call to action http://www.makepovertyhistory.com.au /

“ Social media rush as Victorian bushfires rage” smh.com.au

Digg Del.icious Facebook Flickr Twitter Webchat RSS Subscribe YouTube

*Photo taken from: http://www.flickr.com/photos/barackobamadotcom/3063053014/in/set-72157610170567235/

It’s all a big experiment!

Don’t worry, it’s just a trial.

Tools you can use Wordpress.com and Blogger.com to create blogs, you can customise the design, and control commenting Flickr.com or Picasa.google.com for uploading and sharing photos YouTube.com or Viddler.com - video sharing networks Twitter.com - micro-blogging (VERY popular!) Tumblr.com – easy & simple blogging (great for posting multimedia) Dapper.net - create RSS feeds step-by-step from your web pages Feedburner.com - turns an RSS feed into an Email subscription, and gives you stats! Sites.google.com - create your own wiki, share documents, and blog Groups.google.com - online and email discussion forum Low tech tools that are free or low cost:

Wordpress.com and Blogger.com to create blogs, you can customise the design, and control commenting

Flickr.com or Picasa.google.com for uploading and sharing photos

YouTube.com or Viddler.com - video sharing networks

Twitter.com - micro-blogging (VERY popular!)

Tumblr.com – easy & simple blogging (great for posting multimedia)

Dapper.net - create RSS feeds step-by-step from your web pages

Feedburner.com - turns an RSS feed into an Email subscription, and gives you stats!

Sites.google.com - create your own wiki, share documents, and blog

Groups.google.com - online and email discussion forum

More info? Find these slides on: http://slideshare.net/diana.mounter Learn and connect with other web people in the public sector: http://lgwebnetwork.org Follow me on Twitter: twitter.com/broccolini