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Grs customer conf 2013 transitions

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  • 1. 5/17/2013 15/17/2013 1Thanks to ourPlatinum Sponsor!
  • 2. 5/17/2013 25/17/2013 2“The function ofleadership is to producemore leaders, not morefollowers.” –Ralph Nader
  • 3. 5/17/2013 35/17/2013 3Of consumerssurveyed have placeda food order on amobile appSource: http://www.iab.net/mobilemeals69%
  • 4. 5/17/2013 45/17/2013 4There are more active Facebookusers than cars worldwide
  • 5. 5/17/2013 55/17/2013 5We processaround300,000Online ordersevery month
  • 6. 5/17/2013 65/17/2013 6Of consumerssurveyed wouldrecommend a brandthat supports a goodcauseSource: http://www.restaurant.org/Manage-My-Restaurant/Marketing-Sales/Philanthropy-Community-Service/Show-you-care-Promote-your-community-involvement72%
  • 7. 5/17/2013 75/17/2013 7Loyalty Case Study In a 4-store GRS study over 4 ordertypes, 3 months . . .Loyalty members spent an average of $2.14more per transaction.$2.14
  • 8. 5/17/2013 85/17/2013 850%Consumers surveyedhad a brandedrestaurant app on theirphoneSource: http://www.iab.net/mobilemeals
  • 9. 5/17/2013 95/17/2013 975% of US Adultsdrink coffee
  • 10. 5/17/2013 105/17/2013 10restaurant searcheson Valentines Daywere from a mobileapp or tablet.62%http://readwrite.com/2012/02/16/google-says-62-of-restaurant-sOf Google
  • 11. 5/17/2013 115/17/2013 11
  • 12. 5/17/2013 125/17/2013 12Meet OurNewest POSSystem!
  • 13. 5/17/2013 135/17/2013 13RepeatCustomers are70% of sales atmost casualdiningrestaurants
  • 14. 5/17/2013 145/17/2013 14“The only truewisdom is knowingthat you knownothing.” -Socrates
  • 15. 5/17/2013 155/17/2013 15visit rate consumerssay a loyaltyprogram wouldgenerate.Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=all35%Estimatedincrease in
  • 16. 5/17/2013 165/17/2013 16Thanks to our LunchSponsor!
  • 17. 5/17/2013 175/17/2013 17Loyalty Program Benchmarks:On Average, 29% of membersvisit in any given monthAmong GRS SalesBuilder Clients
  • 18. 5/17/2013 185/17/2013 18Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=allHigher averageper CustomerSpending withcompanies thatoffer rewardprograms.46%
  • 19. 5/17/2013 195/17/2013 19GRS processed over$83,000,000In online orders in the past year!
  • 20. 5/17/2013 205/17/2013 20Source: http://loyalogy.com/loyaltypulse-consumer-research-study-on-restaurant-loyaltyrewards-programs/http://www.loyaltyleaders.org/facts.php?view=all65%More likely torecommend arestaurant toothers if it has areward program.
  • 21. 5/17/2013 215/17/2013 21
  • 22. 5/17/2013 225/17/2013 22
  • 23. 5/17/2013 235/17/2013 23“Make your producteasier to buy than yourcompetition’s, or you willfind your customersbuying from them, notyou.” -Mark Cuban
  • 24. 5/17/2013 245/17/2013 24Loyalty Program Benchmarks:Average Offer Redemptions PerMonth: 79Top Performer: 342Among GRS SalesBuilder Clients
  • 25. 5/17/2013 255/17/2013 2593% of Americanshave eaten pizzain the last month
  • 26. 5/17/2013 265/17/2013 2630% 67%Chance a 1sttime customerhas of becominga long termcustomerIncreasedchance if theypurchase 3xquickly
  • 27. 5/17/2013 275/17/2013 27Thanks to ourBreak Sponsors!
  • 28. 5/17/2013 285/17/2013 28Follow us on Twitter!@granburyrs@coffeeshopmgr
  • 29. 5/17/2013 295/17/2013 29Loyalty Program Benchmarks:Average Member VisitsPer Month: 375Top Performer: 1720Among GRS SalesBuilder Clients
  • 30. 5/17/2013 305/17/2013 30
  • 31. 5/17/2013 315/17/2013 31Restaurant ownerssay their loyaltyprogram gives them a910outofcompetitiveadvantage
  • 32. 5/17/2013 325/17/2013 32Use ourweb portalto logsupportcalls!
  • 33. 5/17/2013 335/17/2013 3377% of CustomersWant self-servicetechnology in physicalstores.
  • 34. 5/17/2013 345/17/2013 34Loyalty Program Benchmarks:Average Total MembersPer Store: 1618Top Performer: 7552Among GRS SalesBuilder Clients
  • 35. 5/17/2013 355/17/2013 3576% of adult coffeedrinkers startedbefore age 24
  • 36. 5/17/2013 365/17/2013 362/3 of Customersare “likely” to usea kiosk to orderand pay.
  • 37. 5/17/2013 375/17/2013 37
  • 38. 5/17/2013 385/17/2013 38Of Customerswant to receiveemails with offerson items they’veordered in thepast.69%
  • 39. 5/17/2013 395/17/2013 39Loyalty Case StudyAverage # of NEW Loyalty customerswho returned at least once after initialorder.27%12%Average # of NEW NON-loyalty customerswho returned at least once after initial order.In a 10-store GRS study over 3 months…
  • 40. 5/17/2013 405/17/2013 4058% of US Adultsdrink coffeedaily
  • 41. 5/17/2013 415/17/2013 41Loyalty Case Study In a 10-store GRS study over 3 months…Average # of NEW Loyalty customerswho returned at least TWICE afterinitial order.14%3%Average # of NEW NON-loyalty customers whoreturned at least TWICE after initial order.
  • 42. 5/17/2013 425/17/2013 42More peopleworldwide own amobile phone thanown a toothbrush
  • 43. 5/17/2013 435/17/2013 4350% of millenials (25-34) say they would liketheir favorite restaurantto offer more high techordering options
  • 44. 5/17/2013 445/17/2013 44Loyalty Case Study In a 10-store GRS study over 3 months…Average transaction count of new Loyalty customers1.661.17Average transaction count of new, non-loyalty customers.49 Difference in 3 months = $22.90 added valueper loyalty customer per year.
  • 45. 5/17/2013 455/17/2013 4583% of all texts areread within 1 hour
  • 46. 5/17/2013 465/17/2013 46Over1,200,000Consumers have used ouronline ordering engine!
  • 47. 5/17/2013 475/17/2013 47Overall, the online ticketaverage for the past 12months is:$26.19
  • 48. 5/17/2013 485/17/2013 48Loyalty Program Benchmarks:Average New MembersPer Month: 85Top Performer: 560Among GRS SalesBuilder Clients
  • 49. 5/17/2013 495/17/2013 49“When your lifeflashes before youreyes, make sure youhave plenty towatch.”
  • 50. 5/17/2013 505/17/2013 50
  • 51. 5/17/2013 515/17/2013 51Loyalty Program Benchmarks:77% of the time, members visitwithout using an offer.Among GRS SalesBuilder Clients
  • 52. 5/17/2013 525/17/2013 52Thanks to ourSeminar Sponsors!
  • 53. 5/17/2013 535/17/2013 53Like us on Facebook:www.facebook.com/granburyrswww.facebook.com/coffeeshopmanager
  • 54. 5/17/2013 545/17/2013 54
  • 55. 5/17/2013 555/17/2013 55We have over 135 training videos on ourlearning center!www.granburyrs.com/learning-centerDid You Know?
  • 56. 5/17/2013 565/17/2013 56One GRS Client found loyaltyprogram sign ups to be4x higher than e-mail programsign ups aloneLoyalty Case Study
  • 57. 5/17/2013 575/17/2013 57“A goal is a dreamwith a deadline.” -Napoleon Hill

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