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  • 1. Presentation for Petrofac : QP - JI 2001 : Logistics Service Provider Contract
  • 2. DHL GLOBAL FORWARDING - QATAR * Source: DGF VISION DHL GLOBAL FORWARDING , QATAR WANTS TO BE THE MARKET LEADER IN PROVIDING RELIABLE & PROFESSIONAL LOGISTICS SERVICES IN DOHA, QATAR AND WIN THE CUSTOMERS CONFIDENCE TO BE THEIR PREFERRED PARTNER.
  • 3. OVERVIEW
    • QHSE Policy
    • DGF, Qatar – Details & Contacts
    • DHL Market Position
    • Deutsche Post DHL Group
    • QATAR – Country Overview & Facts of trade
    • Clearance Process & Time Frame
    • Projects, Oil & Energy
    • DGF Added Values & Our Customers
  • 4. DEUTSCHE POST DHL GROUP All information taken from DPWN 2007 Annual Report and DPWN The No.1 in numbers MAIL
    • Worldwide
    • DHL Global Mail – biggest network for mail distribution worldwide
    • Delivers mail to about 40 million households in Germany
    • More than 72 million shipments a day
    GLOBAL FORWARDING, FREIGHT
    • Worldwide
    • No. 1 in global air freight
    • No. 1 in global ocean freight
    • One of Europe’s leading road freight forwarders
    • 3,000 locations
    • Strong customer base (50% of Forbes 500 companies)
    FINANCIAL SERVICES
    • Germany
    • Germany’s leading retail bank
    • 14.5 million customers
    • 17.2 million savings accounts
    • USA
    • Worldwide finance services for logistics industry
    EXPRESS
    • Worldwide
    • No. 1 in cross border express
    • Strong presence in 225 countries and territories
    • 6500 branches
    • More than 4.2 million customers worldwide
    • 120,000 destinations
    SUPPLY CHAIN, CORPORATE INFORMATION SOLUTIONS (CIS)
    • Worldwide
    • No. 1 in global contract logistics
    • 3,000 locations
    • Strong customer base (50% of Forbes 500 companies)
    • 3.5 million square meters of managed warehouse space
    • Leading provider of CIS worldwide
  • 5.
    • Operations in all continents
    • Facilities in over 3000 locations
    • Over 170,130 employees worldwide
    • Annual Revenues 2007: € 25.7 billion
    • DHL Express, Global Forwarding, Freight and Supply Chain operates in over 220 countries and territories – just about everywhere except The Paracel and Spratly Islands
    DHL GLOBAL SCALE AND COVERAGE No presence DHL Global Forwarding and DHL Exel Supply Chain presence DHL Global Forwarding, DHL Exel Supply Chain and DHL Freight presence DHL Global Forwarding and DHL Freight presence DHL Global Forwarding presence
  • 6. Airfreight Market volume 1) : 20.9 m Air Freight Ton (AFR Ton)
    • Top 5 companies (2007 market share in % by AFR Ton)
    No. 1 Oceanfreight Market volume 2) : 29.6 m Twenty Foot Equivalent Unit (TEU)
    • Top 5 companies (2007 market share in % by TEU)
    No. 1 Europ. Road Freight Market volume 3) : € 163.7 bn
    • Top 5 companies (2007 market share in % by revenue)
    No. 2
    • DHL Global Forwarding
    • Panalpina
    • Kühne + Nagel
    • DB Schenker
    • Kintetsu World Express
    • Other
    71.2 2.3 3.9 4.5 11.9 6.2 1) Data based on Air Freight Export tons only 2) 26% estimated part of overall market controlled by forwarders; 3) Market shares based on MI Freight Europe results 2006 + forecasts for 2007, estimates and press releases. Figures exclude bulk, temperature controlled, perishables, finished cars, hanging garments and transport on own account; market size figures represent a total of 14 European countries (DE, UK, IE, Benelux, FR, IT, Iberia, AT, SE, FI, DK); 4) DSV acquired ABX in 2008 Source: Air freight & Ocean freight: Global Insight Trade Databank, annual reports/publications and company estimates; Freight: MRSC MI Freight reports 2006 + forecasts for 2007, Eurostat 2006, annual reports, press releases, corporate web sites, estimates. 9.3 8.8 4.9 4.2
    • DHL Global Forwarding
    • Kühne + Nagel
    • DB Schenker
    • Panalpina
    • 69.8
    • Other
    3.0
    • Expeditors
    3.0 DB Schenker 2.0 DHL Freight 1.5 DSV (without ABX) 4) 1.2 Geodis 1.2 Dachser 90.7 Other DGF / Freight Global Market Position
  • 7. KEY FACTS ABOUT QATAR
    • Population : 1.53 Mn (July 2008 est.)
    • Population growth : 2.3 % (2008 est.)
    • Surface : 11,437 sq km Topography : mostly flat and barren desert covered with loose sand and gravel Climate : arid; mild, pleasant winters; very hot, humid summers
    Country name: State of Qatar Timezone: UTC+3
    • Ports & Terminals: Doha
      • Main Harbours: Doha, Ras Laffan, Messaieed, Halul
      • Main Airports: Doha International Airport (DOH/OTBD)
    Sources: CIA Worldfactbook; www.azfreight.com,& DPWN Coin
  • 8. DGF OFFICE DETAILS Office hours: Sat – Thu: 08:00 – 13:00 14:00 – 17:30 Sat : skeleton staff. Fri closed Country Manager Qatar Adel Moustafa E-Mail: adel.moustafa@dhlcom Mobile: +974 6866788 * Source: DGF DOHA DHL Global Forwarding P.O. Box 22466, Abdullah Al- Kawari Bldg Ground Floor, Office No 1 C-Ring Road, Al Muntazah Doha, Qatar Tel        +974 4410595 or +974 4364938 Fax      +974 4328599 ____________________________________________________________
  • 9. DHL Global Forwarding, Qatar – Organizational Chart * Country manager Adel Mosstafa CFO Suresh Kumar Sales Manager Alaa Deghaidi Manager Oil & Energy / Projects Mafaz Mohideen 1.Receivables 2.Payables 3.General Air freight Operations Head Sonia Roy Ocean Frt Operations Head Maha. A TBA CSSV Mngr Field Sales TLM Sales Airport OPS D/O Counter Seaport OPS Land customs Executive Assistant . . Custom Complaints Dept. Customer Service Customs Brokers
  • 10. DHL Global Forwarding – Qatar Contacts
    • Name E Mail Mobile
    • Adel Moustafa – Country Manager [email_address] + 974 66866788
    • Alaa Deghaidi - Sales Manager alaa.deghaidi @dhl.com + 974 66834434
    • Mafaz Mohideen – Manager , Oil & Energy / Projects mafaz.mohideen @dhl.com +974 66863663
    • Suresh Kumar – CFO [email_address] +974 66835356
    • Mohamed Fiham- TLM, Europe [email_address] +974 66864567
    • Maha Abu Hijleh- Ocean freight Head [email_address] +974 66966388
    • Sonia Roy- Air freight Head [email_address] +974 66835355
    • Aditya Chandarana – OPS,CSSV Supervisor [email_address] +974 66868043
    • Mary Grace- CSSV [email_address] +974 66835535
    • Preethy Rajesh- CSSV [email_address] +974 66839399
    • Yoga Kumar- CSSV [email_address] +974 66863363
    • Reza Samath- CSSV [email_address] +974 66868351
    • Abdul Razak- Delivery order counter [email_address] +974 66861611
    • Anoop Raghavan - Accountant [email_address] +974 66865665
  • 11. DGF, QATAR - HIGHLIGHTS * Source: DGF
      • 32 ENERGETIC AND SKILLED STAFF
      • OFFICE AT STRATEGIC LOCATION SUITABLE FOR PORT / AIRPORT
      • CURRENT WAREHOUSING OF OVER 2000 SQ.M IN INDUSTRIAL AREA
      • FOCUS & EXPERTISE IN OIL & ENERGY SECTOR
      • EXCLUSIVE PROJECT MANAGEMENT
      • SPECIAL IMPLANT SERVICES FOR OIL & ENERGY CUSTOMERS
      • SKILLED STAFF HANDLING CUSTOMS DOCUMENTATION
      • 100 % CUSTOMER FOCUS & RETENTION
      • WEB BASED TRACK & TRACE
      • DEDICATED OCEAN FREIGHT PRODUCT( FCL/ LCL/BB)
  • 12. IMPORT PROCESS TIMELINE Normal Shipment Import Process Time Line- Sea Freight Delivery Order Collection DAY 1 Vessel Arrival DAY 2 & 3 Custom Clearance Port Clearance Delivery DAY 4 DAY 5 SEA –IMPORT CUSTOM CLEARANCE REQUIREMENTS 1. ORIGINAL BILL OF LADING DULY ENDORSED 2. ORIGINAL INVOICE & CERTIFICATE OF ORIGIN / PACKING LIST ***** 3. **** NEEDS TO BE ATTESTED BY CHAMBER OF COMMERCE AT ORIGIN –IF NOT PENALTY IS APPLICABLE 4. IMPORT CUSTOMS REGISTRATION # 5. FREIGHT INVOICE NOTES 1. WEEKEND HOLIDAYS FRIDAY / SATURDAY 2. ALL DOCUMENTS TO BE GIVEN IN ADVANCE 3. DDP SHIPMENTS DUTY TO BE PREFUNDED 4. DUTY EXEMPTION SHPTS – RFR TO BE GIVEN 5. FREE DAYS 7-10 DAYS STD EQUIPMENT , 3 DAYS SPECIAL EQUIPMENT 6.IF DOX NOT LEGALISED LEGALISATION CHARGES TO BE PAID LEGALISATION TO BE DONE ONLY AT QATAR EMBASSY / COUNSILATE Return Empty Container
  • 13. IMPORT PROCESS TIMELINE DOCUMENTS COLLECTION Normal Shipment Import Process Time Line- Air freight DAY 1 CUSTOMS CLEARANCE & DELIVERY DAY 2 Import customs clearance requirements: 1. ORIGINAL # 2CONSIGNEE COPY OF AWB 2. ORIGINAL INV / P.LIST & C.O.O ATTESTED BY CHAMBER OF COMMERCE AT ORIGIN 3. IMPORT CUSTOMS LICENCE # 5. RFR –IF SHIPMENT IS DUTY EXEMPT Important Remarks 1. WEEKEND OFF FRIDAYS / SATURDAYS 2. FREE STORAGE 5 DAYS FROM ARRIVAL 3. STORAGE CHARGES QAR 2.00 / KG / DAY FROM 06 TH DAY 4. DDP SHIPMENTS DUTY TO BE PREFUNDED, IF AMOUNT IS ABOVE QRS. 10,000.00. 5. SHIPMENTS BEING CLEARED ON COPY DOCUMENTS ADDITIONAL 1-2 WORKING DAYS AS PENALTY HAS TO BE PAID . 6. ALL GOVT. APPROVALS SUCH AS EPC / ICT / CIVIL DEFENCE WILL BE SCOPE OF CONSIGNEE.
  • 14. IMPORT PROCESS TIMELINE Normal Shipment Import Process Time Line – Land Freight DAY 1 DAY 2 DELIVERY
    • Import customs clearance requirements:
    • ORIGINAL INVOICE /C.O.O ATTESTED BY CHAMBER OF
    • COMMERCE
    • 2. STATISTICAL BAYAN IF DUTY PAID IN GCC COUNTRIES
    • 3. IMPORT CUSTOMS LICENCE #
    • 4.RFR IF SHIPMENT UNDER DUTY EXEMPTION
    Important Remarks 1.PRE-ALERT IS MANDATORY FOR PROMPT CLEARANCE. 2.FRIDAY / SATURDAY IS WEEKEND OFF 3. DDP SHIPMENTS DUTY TO BE PREFUNDED.. 4. DETENTION WILL BE BILLED BACK TO ORIGIN IF APPLICABLE CUSTOMS CLEARANCE
  • 15. CUSTOMS CLEARANCE AND DELIVERY PROCESS - AIRFREIGHT
    • ARRIVAL OF CARGO IN DOHA
    • OFF LOADED FROM AIRCRAFT
    • CARGO SENT TO QAS (QATAR AVIATION SERVICES) WAREHOUSE & DOCUMENTS SENT TO QAS D/O COUNTER OFFICE
    • CARGO IS SEGREGATED IN QAS WAREHOUSE AND A LOCATION NUMBER GIVENTO DELIVERY ORDER COUNTER
    • DELIVERY ORDER OBTAINED BY DHL GLOBAL FORWARDING FROM QAS
    • SUB D/O ISSUED BY DHL GLOBAL FORWARDING FOR CUSTOMS CLEARANCE
    • CUSTOMS "BAYAN" PREPARED AND DOCUMENTS SUBMITTED FOR CLEARANCE
    • CARGO WILL BE LOCATED BY QAS AND INSPECTED BY CUSTOMS AGAINST DOCUMENTS FOR CLEARANCE
  • 16. CUSTOMS CLEARANCE AND DELIVERY PROCESS – AIRFREIGHT –Contd..
    • CUSTOMS DUTY WILL BE CALCULATED AND THE DUTY AMOUNT HAS TO BE PAID
    • ONCE THE DUTY/LEGALIZATION IS PAID THE RECIEPT IS USED AS A GATE PASS FOR THE REMOVAL OF GOODS
    • THE COPY DOCS AND RECIEPT IS GIVEN TO QAS PERSONNEL TO BRING THE GOODS TO THE LOADING BAY
    • GOODS LOADED ONTO DHL GLOBAL FORWARDING TRUCK AND SENT FOR DELIVERY TO CUSTOMER LOCATION
    • DELIVERY RECIEPT OBTAINED FROM CUSTOMER LOCATION AND WILL BE GIVEN TO DHL GLOBAL FORWARDING OFFICE
    • STATUS UPDATES WILL BE SENT TO CUSTOMER & CONTROL TOWER ON ALL KEY EVENTS MENTIONED ABOVE.
  • 17. STANDARD PROCESS FOR TEMPORARY IMPORTATION
    • TEMPORARY IMPORT APPLICATION ALONG WITH AN ARABIC LETTER TO THE CUSTOMS TO BE SUBMITTED BY THE CONSIGNEE (DULY SIGNED AND STAMPED) TO THE CUSTOMS DEPARTMENT FOR APPROVAL.
    • ALL DOCS WOULD BE SUBMITTED BY DGF ON BEHALF OF THE CUSTOMER
    • ONCE CUSTOMS APPROVAL RECEIVED; SHIPMENT SHALL BE PROCESSED FOR CLEARANCE
    • APPROVAL VARIES FROM A PERIOD OF 1 MONTH UPTO 6 MONTHS
    • CUSTOMS DUTY WOULD BE PAID AS DEPOSIT; WHICH WOULD BE REFUNDED ONCE THE TEMPORARY IMPORT SHIPMENTIS EXPORTED OUT OF THE COUNTRY
    • AFTER THE SHIPMENT IS EXPORTED OUT OF THE COUNTRY; REFUND LETTER IS TO BE SUBMITTED TO THE CUSTOMS DEPARTMENT FOR CUSTOMS DUTY REFUND WHICH TAKES AT LEAST 6 WEEKS TO PROCESS
    • SERIAL NO FOR ITEMS BEING TEMPORARILY IMPORTED HAVE TO BE CLEARLY VISIBLE ON THE ITEM AND ALSO THE SAME HAS TO BE MENTIONED IN THE SHIPPERS INVOICE
  • 18. FILE MANAGEMENT AND RETENTION PROCESS
    • 1 DELIVERY ORDER OBTAINED BY DHL GLOBAL FORWARDING FROM QAS
    • 2 FILE OPENED FOR EVERY HAWB WHICH TREATED AS A SEPARATE SHIPMENT
    • 3 DOCUMENTS PREPARED FOR CUSTOMS CLEARANCE
    • 4 ONCE CUSTOMS CLEARANCE DONE; SHIPMENT WILL BE DISPATCHED FOR DELIVERY
    • 5 POD OBTAINED WITH RELEVANT IMPORT CUSTOMS DOCUMENTS; AFTER WHICH FILE IS PROCESSED FOR INVOICING
    • 6 INVOICE ALONG WITH RELEVANT DOCUMENTS SENT TO THE CUSTOMER
    • 7 FILE CLOSED AND STORED IN OFFICE FOR A PERIOD OF 1 YEAR
    • 8 AFTER 1 YEAR, FILE IS TRANSFERRED TO WAREHOUSE FOR STORAGE AND RETAINED FOR 10 YEARS
  • 19. QUALITY, ENVIRONMENT, HEALTH, SAFETY POLICY QHSE DHL program
    • We demonstrate our complete commitment to Quality, Environment, Health and Safety principles through QUEST
    • Q uantifying performance indicators in all relevant functions
    • U phold and comply with all legislation, regulations and requirements of our management systems
    • E xcellence in everything we do, continually improving our business operations and management systems
    • S ustainable development and prevention of pollution
    • T raining and development of all our people; ensuring the physical integrity and the health of our employees and their workplaces
    • Our commitment to QUEST provides the framework for establishing and reviewing objectives which are set at global, regional and country levels. We extend these principles also to our subcontractors and suppliers, and regularly monitor and assess compliance
  • 20. QEHS POLICY
  • 21. EXPERTISE IN OIL & GAS
  • 22. DHL GLOBAL FORWARDING – CORE SERVICES
    • Multimodal Transport: Road, Rail, Ocean & Air
    • Domestic Transportation: Trucking / Air
    • Customs Brokerage / Duty Drawback
    • Warehousing (3PL / 4PL), Export Packing & Crating
    • Consolidation, Storage & Marshaling
    • Tracking & Trace Systems
    • Cargo Expediting / PO Management
    • Air / Ocean Chartering
    • Transport Engineering: feasibility studies, route surveys
    • Loading / Discharge Supervision
    • Heavy Lift Transportation: Lifting, Ro-Ro, Inland, Barge, Ocean
  • 23. PROJECT MANAGEMENT
  • 24. DGF ,Qatar – Added Value to Customers * Source: DGF
    • Improved end to end visibility
    • Increased strategic alignment for customer objectives
    • Improved service levels through proactive management
    • More effective control through exception management
    • Improved competitiveness through more effective service provision
    • Lower administration costs (depending on the starting position)
    • Dedicated CSSV and single focal contact
    • Increased cost awareness and cost control
    • Lower logistics costs due to better management of carriers and better planning
    • Centre of excellence for customer logistics operations
  • 25. Ras Laffan Olefins Project - SP3 Package
    • Client: Technip France
    • Location: Ras Laffan Industrial City (north of Doha), Qatar  
    • Description
    • The Ras Laffan Ethylene cracker to be built in the Ras Laffan Industrial City (RLC), when completed, will be one of the largest ethylene crackers in the world.The Ras Laffan Olefins Company Limited (RLOC) is a joint venture between Qatar Chemical Company II Ltd. (Q-Chem II)  (53.31%), Qatofin (45.69%), and Qatar Petroleum (1%).
    • The project comes within an ambitious programs to utilize and develop hydrocarbon resources to ensure optimization and utilization of the country’s resources by setting up oil and gas related projects and, eventually, diversifying sources of income and creating development opportunities.
    DHL Scope : Handling end to end freight forwarding solutions for Technip France Qatar the Main contractor of the Ras Laffan Olefin Project. This includes duty exemption procedures , import customs clearance and delivery for Air , Ocean and Land Freight shipments
  • 26. Customer Recommendation - Technip
  • 27. QAFCO-5 Project
    • The QAFCO-5 expansion project, which will be completed in early 2011, will raise QAFCO’s annual production capacity to 3.8 million MT of ammonia and 4.3 million MT of urea making QAFCO the world’s largest single-site producer of both ammonia and urea -Thus far, QAFCO has become the world’s largest single site urea producer after the inauguration of its 4th expansion (QAFCO-4) in April 2004.
    • While the QAFCO-6 project will increase the company’s annual production capacity of urea to 5.6 million MT. consequently the project will strengthen the company’s position as a key player in the global fertilizer market.
    • High quality products, a strategic geographical location, efficient logistic facilities and reliability in supply are among the factors that propelled the growth of QAFCO into a main producer and exporter of ammonia and urea in the world.
    DHL Scope : The main contractor is Eni Saipem and DHL Global Forwarding is the exclusive door to door Airfreight forwarder appointed by Saipem Italy for this project. This includes imports , customs clearance and delivery of all airfreight shipments for this project
  • 28. Customer Reccomendation - Saipem
  • 29. Victorian Desalination Project - Australia
    • Client : Thiess Degrémont Joint Venture
    • Location : Wonthaggi , Australia
    • Description : The Thiess Degrémont Joint Venture has been contracted by AquaSure to design and construct the $3.5 billion Victorian Desalination Project, one of the biggest infrastructure projects in the state's history.
    • Thiess Degrémont will design and construct Australia's largest desalination plant, associated marine tunnels and structures, an 84km water transfer pipeline and a co-located underground powerline to supply power to the plant.
    • When complete, the plant will be capable of supplying up to 150 billion litres of drinking water each year - about than a third of Melbourne's annual water needs - with the capability of future expansion to 200 billion litres.
    • Following construction and commissioning of the plant, the Degrémont-Thiess Services Joint Venture will operate and maintain the plant for the remainder of the 30-year project term.
    • Desalinated water will be delivered by the end of December 2011.
    DHL Scope : DHL Global Forwarding is the official logistics services provider and DGF Qatar is involved in the complete handling of the Ex works Ocean Freight exports of the GRP Pipes of various over dimensions from Doha port to Melbourne
  • 30. VICTORIAN DESALINATION PROJECT - AUSTRALIA
  • 31. Transport Management
    • The Transport Management Plan reflects the critical importance placed by the DHL Global
    • Forwarding on Controlling and Managing the safe Transportation of General and ODC cargo
    • between origin point and destination point with in the State of Qatar and safety of drivers
    • and passengers.
    • This Transport Management Plan is based on the Qatar Petroleum set standards for
    • Driving Safely for road operations and requirements.
    • As Road Transportation is recognized as the highest risk to personnel in the Onshore Oil &
    • Gas Industry it is important that the risk of major accidents are minimized by the following.
    • Transport Management procedures including:-
    • Driver Selection & Training
    • Controlled Driving Conditions
    • Vehicle (Prime Mover & Trailer) Roadworthiness & Maintenance
    • All tyres in good condition including spare tyre
    • All loads to be well secured and lashed on the trucks
    • Route Planning and Selection
  • 32. Project Planning - Route Surveys
    • Detailed surveys are undertaken for heavy lift and out-of-gauge cargo transports
    • Assess road conditions, obstructions, bridge/ dock strength and points of access to site
    • Example :
    • Gantry ahead. Use by-pass
    • road on the right side
    • of the gantry. Road is
    • clear from any obstructions.
  • 33. Project Planning & Handling ODC
    • DHL Projects Division in house’ engineering Group offers your project fully engineered technically analyzed solutions for your heavy equipment transportation and site installation using latest generation computer aided design (CAD) software.
    • Industrial Projects engineers develop load design and technical drawings, load to trailer configurations and specifications, execution method statements and working procedures for heavy cargo movements.
  • 34. DHL GLOBAL FORWARDING QATAR WANTS TO BE THE

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