e-Governance Model for Bangladesh: A framework for future activities Submitted to the Computer Science and Engineering Department of the Science Faculty, East West University (EWU) in partial fulfillment of the requirement for the Degree of M.Sc. in Computer Science and Engineering. By Md. Shakhawat Hossain (2006-3-96-001) Internal 16/10/08
To successfully achieve the objective following are the innovative contributions of this thesis:
A customized 3 Dimensional View of e-Governance enterprise model,
Proposed e-Governance Model,
Proposed e-Governance architecture framework,
e-Governance Implementation Plan,
Comparison study with other models,
Prototype of the proposed model.
Defining e-Governance: E-Governance is a combination of three components: Government-to-Government (G2G) is the online non-commercial interaction between Government organizations, departments, and authorities and other Government organizations, departments, and authorities Government-to-Citizen (G2C) is the online non-commercial interaction between local and central Government and private individuals. For example Government sectors become visibly open to the public domain via a Web Portal. Thus making public services and information accessible to all Government-to-Business (G2B) is the online non-commercial interaction between local and central government and the commercial business sector where businesses can get information and advice on e-business 'best practice‘. Review on e-Governance
The increasing growth rate in using mobile phones has started a new concept and reflection in Bangladesh that we can use the mobile phone device as a delivery platform for all sorts of public information services and hence help to interact between government and citizens.
More than 46 million mobile users in the country today, and a growing user’s base, the prospects and possibilities in using the mobile phones as a two-way service delivery platform are incredible.
Mobile phones are more ubiquitous in developing countries like Bangladesh than the older media of choice for one way communications: TV sets, or radio.
Government can provide needed and sometimes life-saving information to citizens via phone or Short Messaging Service (SMS) based alerts.
In order to get there, a cultural and organizational change is needed. Governments need to change their attitude towards provision of services and transform their models of providing public information to citizens
In three major areas ICT can play an immediate role helping the poor:
Integrating the poor into the mainstream economy by expanding their market, eliminating the middlemen in their business,
Bringing information, educational programmes, skills training, and healthcare services, etc, all in a very user friendly way, even to the most remote villages.
Empowering the poor, particularly poor women better access to information, and improvement in the democratic process.
Infrastructure and Opportunities Analysis
Proposed e-Governance Model and Implementation Plan 3-Dimensional Visible Enterprise Approach for E-Governance
Some sample requirements of typical e-Governance solutions are presented below. Security and privacy: The government, or its delegate agency, must manage the public key infrastructure needed for this purpose. Electronic payments system: With proper business reengineering and workflow integration capabilities, unified payment collection can be offered as a service to all government and private sector DM/RM System: Compared with developed countries, relaxed accountability standards for government employees in developing countries make document/record management and the preceding requirements essential for the e-Governance framework. Graphical interfaces/ Voice response: The e-Governance applications should be as accessible to literacy-challenged users as to literate ones. This is very important for the people of Bangladesh where mass people of the country are not literate. So, to become successful to people we have to think in terms of business perspective not just the system constrains . Proposed e-Governance Model and Implementation Plan
Record virtualization: The e-Governance IT infrastructure must be deployed in a distributed manner. As the information is huge sensitive so a disaster recovery system is very important where data synchronization is there Service integration: The e-Governance framework prescribes open-standards-based interoperability guidelines, to allow solutions to be created on the basis of reusable building blocks that span multiple government departments. So, redundant application will be less. Solution customizability: The application should be customizable along with the changes in organization, policies, work realignment, etc. Open standard will be useful when too much customizability is there. Proposed e-Governance Model and Implementation Plan
e-Governance Model: Proposed e-Governance Model and Implementation Plan
e-Governance framework: Solution components and technology: Tools: Used to develop the high level reusable building blocks. Services: Provides domain specific service and data models that can be used in multiple government solutions. Solution environment: Provides the capabilities to integrate the changes in application and processes. Proposed e-Governance Model and Implementation Plan
Simplifying eGovernance solution development: Multiple ISVs reusing and sharing assets Single ISV customizing an application for different customers Proposed e-Governance Model and Implementation Plan
Architecture of the eGovernance framework. Proposed e-Governance Model and Implementation Plan
Generally followings are the goals of any framework:
Improve developer happiness.
Speed up the creation of complex web applications writing less code.
Provide all the means for creating applications that can run on cheap PHP4/PHP5 hosts and in the developer desktop without complex configurations.
Help on the hard task of creating and maintaining applications with data and views in multiple languages.
Favor conventions over configurations.
Proposed e-Governance Model and Implementation Plan
Reducing the gap of web development: Proposed e-Governance Model and Implementation Plan
e-Governance Implementation Plan Proposed e-Governance Model and Implementation Plan
Comparison Study of E-Governance Model Proposed e-Governance Model and Implementation Plan
TIN application form (page-1) Proposed e-Governance Model and Implementation Plan
TIN application form (page-2) Proposed e-Governance Model and Implementation Plan
TIN application form (page-3) Proposed e-Governance Model and Implementation Plan
Citizen’s Panel Login screen for the citizen’s Home page of a citizen Proposed e-Governance Model and Implementation Plan
Citizen’s Panel Citizen applying for TIN Citizen checking the application status Citizen getting the TIN number Proposed e-Governance Model and Implementation Plan
Officer’s Panel Officer verifying the application Proposed e-Governance Model and Implementation Plan
Deputy Commissioner’s Panel Deputy Commissioner approving the application Proposed e-Governance Model and Implementation Plan
Model covered by the prototype implementation Proposed e-Governance Model and Implementation Plan
Finally we can conclude that e-Governance is an strategic issue. It’s not just a government portal on the internet. It’s all about transforming the process not just translating the process. The study comes up with the customized enterprise e-Governance model which is called 3-Dimensional Visible enterprise model for e-Governance. A proposed model for e-Governance where 3 layers (information, transitional and data mining & analysis) are there and many departments can be there on the other side. This Thesis has also described the eGovernance architecture framework, an e-Governance solution development platform that will lower the cost of developing, deploying, and managing government solutions. Finally, this thesis comes up with the implementation plan of the model. And also the prototype been given here as an example so that one can relate this with the model that has been proposed in this thesis. Conclusions