53150225 non-verbal-communication

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53150225 non-verbal-communication

  1. 1. Non -Verbal Communication - Seema Murugan
  2. 2. Non -Verbal Communication : AN OVERVIEW • INTRODUCTION • IMPORTANCE • TYPES OF NON - VERBAL MESSAGES • BODY LANGUAGE • INTERPRETING BODY LANGUAGE • ARTIFACTUAL COMMUNICATION AND COLOR • SPACE AND DISTANCE / PROXEMICS • GENDER , DIVERSITY AND TECHNOLOGY • TIPS TO IMPROVE N-V COMMUNICATION • VIEW NEXT PPT. ON BODY SPORT SM / HSS / IIT-KGP 2
  3. 3. NON-VERBAL COMMUNICATION : INTRODUCTION ( 1 of 4 ) ♦ Non -Verbal Communication is the message or response not expressed or sent in words - hints , suggestions , indications. ♦ Actions speak louder than words. ♦ “What you are speaks so loudly that I cannot hear what you say” - Ralph Waldo Emerson ♦ There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give – off ’ in NV signals. SM / HSS / IIT-KGP 3
  4. 4. NON-VERBAL COMMUNICATION : INTRODUCTION ( 2 of 4 ) ♦ Non - Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire makeup. ♦ In fact, it is the most basic part of our personality. ♦ Behavior has no opposite, i.e. there is no such thing as non-behavior. SM / HSS / IIT-KGP 4
  5. 5. NON-VERBAL COMMUNICATION : INTRODUCTION ( 3 of 4 ) Christopher Turk puts it very simply : “… one cannot not behave. Now, if it is accepted that all behavior in an interactional situation has message value, i.e., is communication, it follows that no matter how one may try, one cannot not communicate. Activity or inactivity, words or silence, all have message value: they influence others and these others, in turn, cannot not respond to these communications.” SM / HSS / IIT-KGP 5
  6. 6. NON-VERBAL COMMUNICATION : INTRODUCTION ( 4 of 4 ) ♦ NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being. ♦ It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul. ♦ NVC stands for the innermost, instinctual form of human communication. SM / HSS / IIT-KGP 6
  7. 7. IMPORTANCE OF NON-VERBAL COMMUNICATION ♦ Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non - verbal means. ♦ Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions. ♦ Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally. SM / HSS / IIT-KGP 7
  8. 8. TYPES OF NON-VERBAL MESSAGES A. Body Language or Kinesics B. Clothing or Artifactual Communication C. Voice or Paralanguage D. Space and Distance, or Proxemic factors E. Color F. Time, or Chronemics ; and G. Touch, or Haptics SM / HSS / IIT-KGP 8
  9. 9. A. Body Language “The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” - (Soukhanov 1992:211). KINESICS : ♦ POSTURE ♦ GESTURE ♦ FACIAL EXPRESSIONS ♦ GAZE / EYE CONTACT SM / HSS / IIT-KGP 9
  10. 10. A. Body Language “ Body language and kinesics are based on the behavioral patterns of nonverbal communication, but kinesics is still so new as a science that its authorities can be counted on the fingers of one hand " - (Fast 1970:9). SM / HSS / IIT-KGP 10
  11. 11. A. Basic Types of Body Language postures 1.OPEN / CLOSED 2.FORWARD/ BACK People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. People showing open hands, fully facing you and both feet planted on the ground are accepting them. When people are leaning forward and pointing towards you they are actively accepting or rejecting the message. When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it. SM / HSS / IIT-KGP 11
  12. 12. A. Body Language ? 1. Facial expression(s) 2. Eyes 3. Lips 4. Arms 5. Hands 6. Fingers SM / HSS / IIT-KGP 12
  13. 13. A1.1 The Face ♦ The face is an important source of information. ♦ Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions. ♦ In addition, eye contact, pupil size, and the smile provide additional cues to informed observers. SM / HSS / IIT-KGP 13
  14. 14. A1.1. Facial Expression(s) SM / HSS / IIT-KGP 14
  15. 15. A1.2. Facial Expression(s) Forehead Wrinkles Anger Eyebrows Outer edges up Anger Nose Upward Contempt SM / HSS / IIT-KGP 15
  16. 16. A1.3. Facial Expression(s) ♦ What is the impression you wish to convey? ♦ Do you smile at others? ♦ Always smiling, never smile, sometimes. SM / HSS / IIT-KGP 16
  17. 17. A2. Eyes Centered Focused Gazing Up Thinking Gazing Down Shame Gaze on the Side Guilty Wandering Disinterested, Bored SM / HSS / IIT-KGP 17
  18. 18. A3. Lips Parted Relaxed, Happy Together Possibly Concerned Wide Open Very Happy / Very Angry SM / HSS / IIT-KGP 18
  19. 19. A4. Arms Arms Crossed Angry, Disapproving Open Honest, Accepting SM / HSS / IIT-KGP 19
  20. 20. A5. Hands On Top of the Head Amazement Scratching Head Puzzled , Confused Rubbing Eyes Tired Rubbing Chin folded Thinking, Timid, Shy SM / HSS / IIT-KGP 20
  21. 21. A6. Fingers Fingers Interlocked Tense Pointing at you Angry OK Signal Fine V Sign Peace SM / HSS / IIT-KGP 21
  22. 22. Interpreting Body Language From -Mind your Manners John Mole SM / HSS / IIT-KGP 22
  23. 23. 1.1. Responsive ♦ ENGAGED leaning forward ♦ Open Body ♦ Open Arms ♦ Open Hands SM / HSS / IIT-KGP 23
  24. 24. 1.2. Responsive ♦ EAGER (sprint position) ♦ Open Legs ♦ Feet under Chair ♦ On Toes ♦ Leaning Forward SM / HSS / IIT-KGP 24
  25. 25. 1.3. Responsive ♦ READY TO AGREE closes papers ♦ Pen Down ♦ Hands Flat on Table SM / HSS / IIT-KGP 25
  26. 26. 2.1. Reflective ♦ LISTENING with head tilted ♦ Lots of Eye Contact ♦ Nodding ♦ High Blink Rate SM / HSS / IIT-KGP 26
  27. 27. 2.2. Reflective ♦ EVALUATING : sucking glasses / pencil ♦ Stroking Chin ♦ Looking Up and Right ♦ Legs crossed in 4 pos. ♦ Ankle on Knee SM / HSS / IIT-KGP 27
  28. 28. 2.3. Reflective ♦ ATTENTIVE (standing) ♦ Arms behind Back ♦ Smile ♦ Open Feet SM / HSS / IIT-KGP 28
  29. 29. 3.1. Fugitive ♦ BORED staring into space ♦ Slumped Posture ♦ Doodling ♦ Foot Tapping SM / HSS / IIT-KGP 29
  30. 30. 3.2. Fugitive ♦ LET ME GO feet towards door ♦ Looking Around ♦ Buttoning Jacket SM / HSS / IIT-KGP 30
  31. 31. 3.3. Fugitive ♦ REJECTION sitting/moving back ♦ Arms Folded ♦ Legs Crossed in 11 pos. ♦ Thigh on Knee ♦ Head Down ♦ Frown SM / HSS / IIT-KGP 31
  32. 32. 4.1. Combative ♦ LET ME SPEAK finger tapping ♦ Foot Tapping ♦ Staring SM / HSS / IIT-KGP 32
  33. 33. 4.2. Combative ♦ AGGRESSIVE leaning forwards ♦ Finger Pointing ♦ Fists Clenched SM / HSS / IIT-KGP 33
  34. 34. 4.3. Combative ♦ DEFIANT (standing) ♦ Hands on Hips ♦ Frown SM / HSS / IIT-KGP 34
  35. 35. B. Artifactual Communication and Color ♦ Artifactual communication, is an integral part of the nonverbal package. ♦ It includes the use of personal adornments such as clothing, jewellery, makeup, hairstyles, and beards. ♦ People are apt to make inferences about us based on the way we dress. SM / HSS / IIT-KGP 35
  36. 36. D. Space and Distance, or Proxemic factors ♦ Proxemic cues, including the treatment of space and territory influence interaction and help define the communication experience. ♦ Edward Hall says there are four different distances that we keep between ourselves and other people: intimate distance-0 to 18 inches; personal distance-18 inches to 4 feet; social distance-4 to 12 feet; and public distance-12 feet to the limit of sight. SM / HSS / IIT-KGP 36
  37. 37. D. Space and Distance, or Proxemic factors ♦ Researchers divide environmental spaces into three categories:informal, semifixedfeature, and fixed-feature based on the perceived permanence of the physical space. ♦ Territoriality is an important concept in communication : typically, human beings stake out space or territory. ♦ Territoriality describes the need to demonstrate a possessive or ownership relationship to space. Markers are used to reserve space and set boundaries that help identify the space as belonging to someone. SM / HSS / IIT-KGP 37
  38. 38. Gender, Diversity, and Technology •The use of nonverbal cues is affected by variables such as gender, culture, and technology. •The ways men and women use nonverbal cues reflects societal practices. •To a large degree, people modify their use of nonverbal cues depending on the culture they belong to or identify with. •Nonverbal communication is also affected by whether communication is occurring onor off- line. SM / HSS / IIT-KGP 38
  39. 39. Tips to improve Non-Verbal Communication ♦ Positive NV behavior improves your non-verbal communication effectiveness. ♦ You can improve your effectiveness as a non-verbal communicator by observing and analyzing both the physical environment of interactions and the body language, appearance, gestures, vocal cues, eye contact, and touching behavior of the participants. ♦ Inculcate positive Body Sport. SM / HSS / IIT-KGP 39
  40. 40. References on Non -Verbal Communication • Gamble and Gamble’s Communication Works – TMH • Turk’s Effective Speaking – Spon Press/ Foundation Books • The Internet SM / HSS / IIT-KGP 40
  41. 41. Non -Verbal Communication THANK YOU SM / HSS / IIT-KGP 41

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