Upi case study

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Upi case study

  1. 1. An Organizational Behavior Case Study
  2. 2. Company History Established in 1941 1967 - Brown Sr. Restructures the Biz & Exits  UP Inc.– Headed by George Brown  UP Southeast Inc – Headed by Richard Brown 1974:  Sales - 3.5 Million (up 22%), Profits up 40%  Sales doubled in last 4 years  28000 Sq. feet facility, 6000 customers, 34 Employees  Rivals competing on scaled down product portfolio Product line (UPI):  3500+ items: Staples, Stapling Machines, stenciling Equip., Industrial Tapes, Gluing Machines, work gloves, Gummed tape machines, labeling equipment
  3. 3. Organization Structure
  4. 4. George Brown’s Management Style GB’s Mission: Become financially secure, develop Highly Profitable Business Lack of Vision & Strategy Conservative: Happy to grow @20% No involvement  100% Delegation Little or no Competitive Analysis & Market Research No innovation
  5. 5. How well is UPI doing now? Key Decision Maker: Hank Stevens No Long term planning, Only Reactive Roles & Responsibilities not defined Low employee motivation & productivity No innovation Increasing cost of inputs Declining Margins & Market Share
  6. 6. What Explains level of Performance?  Lack of Strategy & Direction Non-existent Planning  GB is satisfied with the growth UPI has achieved so far. No Stretch-Goals No review mechanism No focus on analysis & control of costs

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