2013-06-21 MAT All Staff Presentation: Innovation

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Presentation to Minneapolis Institute of Arts All-Staff Meeting. Topic: Innovation, Change, Risk, Failure.

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2013-06-21 MAT All Staff Presentation: Innovation

  1. 1. Two Quick Updates from MAT1.1. TMS Upgrade = Success!TMS Upgrade = Success!
  2. 2. Two Quick Updates from MAT1.1. TMS Upgrade = Success!TMS Upgrade = Success!2.2. Intranet = Kaboom!Intranet = Kaboom!- We are working to build a new portal,We are working to build a new portal,stay tunedstay tuned- In the meantime, expect some all-staffIn the meantime, expect some all-staffemails and voicemailsemails and voicemails
  3. 3. Shots on GoalShots on GoalInnovation at the MIAInnovation at the MIA
  4. 4. “You miss 100% of the shots you don’t take” – Wayne Gretzky
  5. 5. DNA
  6. 6. DNA
  7. 7. Culture of ChangeCulture of ChangeNEW definitions for:• Risk• Failure
  8. 8. Risk & FailureAhead!Before
  9. 9. Risk – FailureRisk – FailureStriving - LearningStriving - LearningAfter
  10. 10. Risk – FailureRisk – FailureStriving - LearningStriving - LearningAfter• Smart, thoughtfulSmart, thoughtful• Calculated risksCalculated risks• New ideasNew ideas• Pilot projectsPilot projects
  11. 11. Risk – FailureRisk – FailureStriving - LearningStriving - LearningAfter• Smart, thoughtfulSmart, thoughtful• Calculated risksCalculated risks• New ideasNew ideas• Pilot projectsPilot projects• ExperimentsExperiments• Honest analysisHonest analysis• Feedback loopsFeedback loops• AgilityAgility
  12. 12. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut
  13. 13. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut• Leads to growth (personal, professional)Leads to growth (personal, professional)
  14. 14. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut• Leads to growth (personal, professional)Leads to growth (personal, professional)• Spurs creativitySpurs creativity
  15. 15. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut• Leads to growth (personal, professional)Leads to growth (personal, professional)• Spurs creativitySpurs creativity• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense ofagency and autonomy)agency and autonomy)
  16. 16. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut• Leads to growth (personal, professional)Leads to growth (personal, professional)• Spurs creativitySpurs creativity• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense ofagency and autonomy)agency and autonomy)• A life less-boringA life less-boring
  17. 17. WHY?Advantages of Risk (Striving):Advantages of Risk (Striving):• Path out of a rutPath out of a rut• Leads to growth (personal, professional)Leads to growth (personal, professional)• Spurs creativitySpurs creativity• Self-direction & satisfaction (sense ofSelf-direction & satisfaction (sense ofagency and autonomy)agency and autonomy)• A life less-boringA life less-boring• Playing it safe is a form of giving upPlaying it safe is a form of giving up
  18. 18. Experimentation
  19. 19. ExampleCalculated Risk: No one shows up,except Kaywin … and we end up witha lot of extra coffee
  20. 20. CourageCourageDeterminationDeterminationCollaborationCollaboration
  21. 21. Resistance is …
  22. 22. Resistance is … Natural• Humans *instinctively* respond to changeHumans *instinctively* respond to changewith anxiety and suspicion, leading towith anxiety and suspicion, leading toresistanceresistance
  23. 23. Resistance is … Natural• Humans respond to change withHumans respond to change withanxiety and suspicion, leading toanxiety and suspicion, leading toresistanceresistance• Don’t expect your initialDon’t expect your initialreaction to be much differentreaction to be much different… you are human after all… you are human after all
  24. 24. Resistance is … Natural• Humans respond to change with anxiety andHumans respond to change with anxiety andsuspicion, leading to resistancesuspicion, leading to resistance• Don’t expect your initial reaction to be muchDon’t expect your initial reaction to be muchdifferent … you are human after alldifferent … you are human after all• By lookingBy looking closelyclosely at those responses, weat those responses, wecan overcome themcan overcome them
  25. 25. Ten Types of Resistance1.1. Loss of controlLoss of control- Overcome: Join in the planning process- Overcome: Join in the planning processTen Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html
  26. 26. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty- Overcome: Get informed- Overcome: Get informed
  27. 27. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!- Overcome: Open communication- Overcome: Open communication
  28. 28. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different- Overcome: Pacing, with clear reasons- Overcome: Pacing, with clear reasons
  29. 29. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face- Overcome: You haven’t been “wrong”, it’s just time to- Overcome: You haven’t been “wrong”, it’s just time tomake changes and move forward (like buying a new car)make changes and move forward (like buying a new car)
  30. 30. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face6.6. Concerns about competenceConcerns about competence- Overcome: Transition, with training & support- Overcome: Transition, with training & support
  31. 31. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face6.6. Concerns about competenceConcerns about competence7.7. More workMore work- Overcome: Recognize and reward it, set priorities,- Overcome: Recognize and reward it, set priorities,decide what to *stop* doingdecide what to *stop* doing
  32. 32. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face6.6. Concerns about competenceConcerns about competence7.7. More workMore work8.8. Ripple effectsRipple effects- Overcome: Input from all areas- Overcome: Input from all areas
  33. 33. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face6.6. Concerns about competenceConcerns about competence7.7. More workMore work8.8. Ripple effectsRipple effects9.9. Past resentmentsPast resentments- Overcome: Let go of the past, forgive & forget- Overcome: Let go of the past, forgive & forget
  34. 34. Ten Types of Resistance1.1. Loss of controlLoss of control2.2. Excess uncertaintyExcess uncertainty3.3. Surprise, surprise!Surprise, surprise!4.4. Everything seems differentEverything seems different5.5. Loss of faceLoss of face6.6. Concerns about competenceConcerns about competence7.7. More workMore work8.8. Ripple effectsRipple effects9.9. Past resentmentsPast resentments10.10. Perceived threatPerceived threat- Overcome: Honesty, transparency, fairness- Overcome: Honesty, transparency, fairnessTen Reasons People Resist Change, by R M Kanter http://blogs.hbr.org/kanter/2012/09/ten-reasons-people-resist-chang.html
  35. 35. Overcoming Resistance• PersonalPersonalresponsibilityresponsibility• Mutual supportMutual support• Sense of humorSense of humor• Avoid blameAvoid blame
  36. 36. You WILLWILL Fail“Ive missed more than 9000shots in my career. Ive lostalmost 300 games. Twenty-sixtimes Ive been trusted to take thegame winning shot and missed.Ive failed over and over and overagain in my life. And that is whyI succeed.”- Michael Jordan
  37. 37. Multiple Shots on Goal
  38. 38. Falling Uphill• Multiple shots on goal, because most will missMultiple shots on goal, because most will miss
  39. 39. Falling Uphill• Multiple shots on goal because most will missMultiple shots on goal because most will miss• Striving in order to find the right pathStriving in order to find the right path– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat
  40. 40. Falling Uphill• Multiple shots on goal because most will missMultiple shots on goal because most will miss• Striving in order to find the right pathStriving in order to find the right path– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat• Doggedness and determination,Doggedness and determination,– not for your own idea, but for the bigger goalnot for your own idea, but for the bigger goal
  41. 41. Falling Uphill• Multiple shots on goal because most will missMultiple shots on goal because most will miss• Striving in order to find the right pathStriving in order to find the right path– Do, Reflect, Learn, Adjust, RepeatDo, Reflect, Learn, Adjust, Repeat• Doggedness and determination,Doggedness and determination,– not for your own idea, but instead for the bigger goalnot for your own idea, but instead for the bigger goal• This takes practice!This takes practice!
  42. 42. Real FailuresLet’s not pretend that we CAN’T FAILLet’s not pretend that we CAN’T FAIL
  43. 43. Real FailuresTactics without strategyTactics without strategy- mistaking a single step for the ultimate goal- mistaking a single step for the ultimate goal- details > concept- details > concept- deliverables > purpose- deliverables > purpose
  44. 44. Real FailuresAssuming that effort = successAssuming that effort = success- you can work very hard and still not succeed- you can work very hard and still not succeed
  45. 45. Real FailuresGiving up too soonGiving up too soon- sometimes things are just hard- sometimes things are just hard
  46. 46. Real FailuresThe only possible goal is perfectionThe only possible goal is perfection
  47. 47. Real FailuresLeading with technologyLeading with technology
  48. 48. Real FailuresLots of customizationLots of customization- we’re special- we’re special
  49. 49. Real FailuresPlacementPlacement- non-integration and/or ignoring context- non-integration and/or ignoring context- like chocolate chips on pizza- like chocolate chips on pizza
  50. 50. MomentumAdd “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff MeetingsShare stories, learn togetherShare stories, learn together
  51. 51. MomentumAdd “Multiple Shots” to All Staff MeetingsAdd “Multiple Shots” to All Staff MeetingsShare stories, learn togetherShare stories, learn togetherSo, without further ado …So, without further ado …

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