Knowledge Management Practices @Tata Consultancy Services PRESENTED BY DHEERAJ
Introduction• Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embed.• Knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organization..
1968 • Started its operations1972 • F C Kholi 1st CEO • 1st assignment for TISCO i.e. punch card management system1969 • 1st project IBRS(Intelligent business Research Services) for external client Central Bank Of India. • Similar projects for 14 other banks.1979 • 1st international office in US with Ramadorai as head1980 • Won a contract to develop an account receivable system for American Express
Contd…..Mid 1990’s • Management consultancy division of TCS was made a part of TCS. • This brought talent pool comprising experts in areas like HRD, MIS, and material management to provide strategic and operational solutions.1999 • KM pilot was launched and implemented.2005 • May :- 45,714 people in 150 offices across 33 countries. • 12% revenue from Indian operations. • 76 customers who billed over US$5 million. • October:- number of employees crossed 50,000 mark. • Appointed CTO PS Vishwanathan.
Concepts and model used by TCS for knowledge management• EVA• BSC• CTO• K BASES AND CORPORATE GROUPWARE• FISHNET MODEL• TRAINING AT TCS• PROPEL• TBEM• COP’S• PAL
Km maturity model 5ikm3 • Managed 40 km implementation projectsPeople- includes globallyculture • Needed complete change in organizationProcess- includes for implementationpolicy and strategy • 5iKM3 model acted as benchmarkTechnology- includes • Km solutions using documentum, filenet,infrastructure lotus hummingbird, liverlink etc
Km model continues……..• It helped customers to formulate KM vision & strategy• Road map for customers:1. Explaining policies & procedures2. Training and awareness session3. KM implementation- requirement analysis, design, configuration, prototype, testing & user training
Stages of km maturity• 1st-(initial stage) no formal process to put knowledge in use• 2nd- (intent stage) realization of benefits by applying knowledge• 3rd- (initiative stage) impact and benefits were seen• 4th- (intelligent stage) collection and collaboration of intelligence• 5th-(innovation)leading to process optimization
BenefitsComprehensive maturity overview - KM solution describes each stateof maturity, addresses its objective, and maps the KM initiatives with theperceived business benefits of each state.Capabilities assessment - TCS help evaluate your current KMcapabilities in measuring its impact (both strategic and operational) onbusiness performance.Seamless rollout - This model allows you to spot the areas of resistancethat affect the initiative and formulate change management programs toaddress them.