5. What are emotions and moods?
Emotions are intense feelings that are
directed at someone or something.
Moods are feelings that tend to be less
intense than emotions and that lack a
contextual stimulus.
53. Surface Acting
Hiding one’s inner feelings and
forgoing emotional expressions in
response to display rules.
54. Surface Acting
A car salesman is hiding his
‘anger’ towards a customer
who had long test drive
and still does not purchase
the car.
Still the Car Salesman
smiles and says
‘Come Again Sir..!!’